Mandarin Oriental Taipei - Taipei

We've never had a bad stay at any hotel within the Mandarin Oriental group, and not least because of the amazing service. The staff made it a point to always remember our names, which is no small feat considering the size of the hotel. The concierge service provided by the lounge staff was top-notch as well, and the restaurant recommendations were spot-on. The Boulevard Suite was stunning as well, with its high ceilings and spaciousness, and we thoroughly enjoyed relaxing in the room. Absolutely luxurious, and dare I say the most luxurious option in Taipei.

Service level of staff - Excellent! Right from the time I am checking in, the Front-desk staff was all helpful. Made checking in a really breezy & pleasant experience. Staff at the restaurant (Level 5) was really attentive & helpful. Right from the serving staff to the chefs, I must really compliment them for their prompt attention, and genuine smile all the time. kudos to the management who has trained them well! Room - clean & lived up to its 5-star status. seriously, I couldn't fault it even if I want to. The only thing I want to comment on is the wi-fi. Prior to booking & upon booking confirmation, free wi-fi was mentioned as included, but when I was there, I was told that I had to pay for its daily wi-fi usage!! bummer!!! Still, I will highly recommend travellers to stay at this hotel if they are looking for a more than a comfortable home-away-from home fuss-free stay with lots of privacy & comfort. With a good F&B & watering holes just across the main street, and a convenient short walk to the MRT, this hotel is highly accessible to all major points of interests & yet provide one with a peaceful sanctuary from the hustle & bustle of Taipei.

Beautiful hotel with wonderful customer seevice! We willbstay here again!

Great service from all levels, clean and comfortable room

Everything is good except WiFi is treated as something chargeable by the hotel. Many hotels would simply let their visitors use their WiFi for free. It’s just like giving you the complimentary water. Mind you, it really costs nothing to buy a data SIM card from the hotel. What mandarin is doing now in regards to its chargeable WiFi seems to me that the management is out of touch and was not thoughtful and welcoming enough to their guests. A small act would make a big difference.