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4-star hotel with outdoor pool, near Newcastle Civic Theater
Location and spacious but thats about it. So many things wrong - no light working in…
Feb 10, 2022
We were meant to stay at Nautilus but were transferred to Star apartments. We had…
Jun 24, 2021
Remember, collect 10 stamps, get 1 reward* night
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place.
Contactless check-in and contactless check-out are available.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards.
*See fees & policies for additional details or extra charges
The actual apartment was terrific, well laid out and plenty of room. Although we didn't cook, the kitchen was a good size and offered full facilities. A large balcony was excellent. The only issue we had was checking in. Unfortunately, there is no reception on site and although check-in was 2pm, we were unable to get into the apartment until 3:15pm. Details of pin # to unlock the door were also not received until 3:30pm. We were over 1hr late to meet up with friends for a surprise function. If you were attending a wedding or similar this would be a complete nightmare. Not sure if this happens regularly or we were just unlucky.
Kerrie, 2 night trip with friends, Feb 19, 2021
Verified Hotels.com guest review
Location was great for us, central and walking distance to foreshore. We had 4 guests stay but only provided with one entry fob which made it very difficult to coordinate as we were not always all together. Wanted to open sliding doors but mosquitoes were so bad we had to sleep with doors closed.
2 night family trip, Feb 11, 2021
Verified Wotif guest review
The cleanliness left a lot to be desired - very worn sheets, no mattress protector on the beds, cigarette butts in the pot plant outside on the balcony, dishes left in the dishwasher and glass on the lounge floor (a few small shards). Apartment was great but cleanliness was very poor.
2 night family trip, Feb 9, 2021
Verified Wotif guest review
Great size modern apartment. Excellent location.
Michael S, 1 night trip with friends, Jan 27, 2021
Verified Hotels.com guest review
We arrived to find no key fob in the letter box as per our arrangements. After being made to wait in our hot car on the street with three kids for over an hour we were finally told that the cleaner had not turned up for work and the apartment was therefore not available. We were offered an alternative apartment in Hamilton, which was nowhere near the precinct we needed and wanted to stay in and to date we have not been offered compensation for the difference in price between the two units or the inconvenience and anguish caused. To date, there has been no apology or contact (while making arrangements for an alternative a staff member blamed the cleaners but never once apologised). I cannot recommend this host or accomodation.
1 night family trip, Dec 7, 2020
Verified Wotif guest review
The room wasn’t ready at 2pm. We did not get access until 4pm. Waited two hours in the freezing cold outside with 3 small children. When we finally got access, only one fork, not enough bowls, cups glasses. No dishwashing liquid. Small cockroaches in living area. Communication was dreadful prior to gaining access to the property, with me ringing multiple times talking to many different people trying to get an update. At one point offering to move us to another apartment which was absolutely not acceptable. To add further insult after paying for a late check out, a cleaner knocks and enters the room at 10am the next day asking why we haven’t left. Very disappointing stay.
1 night romance trip, May 22, 2020
Verified Wotif guest review
everything was great awesome location and underground carpark
1 night family trip, Jan 23, 2020
Verified Wotif guest review
Well located property, with easy access and departure. Parking height was an issue and floor in apartment not clean.
Jenna, 1 night family trip, Jul 11, 2019
Verified Wotif guest review
Great apartment, big rooms, perfect location. No problems.
1 night romance trip, Apr 11, 2019
Verified Wotif guest review
Was promised Two King beds, only got a king and two singles. Location was perfect, only meters from the wharf. Pool was spectacular, however we were constantly abused by other tenants for making a noice.
2 night family trip, Apr 5, 2019
Verified Wotif guest review