All properties in Natales, Magallanes y Antartica Chilena, Chile

Hotel HD Natales

3-star hotel in Natales with restaurant and bar/lounge

  • Free WiFi

Image gallery

  • Hotel Front – Evening/Night
  • Hotel Front – Evening/Night
  • Doble vista mar - Beach/Ocean View
  • Doble vista mar - Bathroom Sink
  • Hotel Front – Evening/Night
Hotel Front – Evening/Night. Image 1 of 63.
1 / 63Hotel Front – Evening/Night
Kilometro 4.5, Ruta 9N, Natales, 6160000, Magallanes, Chile
  • Great hotel. As advertised. Could use a gym.

    Nov 16, 2019

  • The staff is very kind Dinner was ok It is far from downtown

    Feb 25, 2019

See all 12 reviews
  • Free WiFi
  • Airport transfer
  • Bathtub
  • Non-smoking

Property highlights

Main amenities

  • 41 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Airport shuttle
  • Terrace
  • 24-hour front desk

For families

  • Playground on site
  • Private bathroom
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • Costanera - 2.7 mi / 4.3 km
  • Mirador Cerro Dorotea - 2.9 mi / 4.6 km
  • Puerto Natales Casino - 3.2 mi / 5.1 km
  • Plaza de Armas - 3.4 mi / 5.5 km
  • Museo Histórico - 3.5 mi / 5.6 km
  • Mylodon Cave Natural Monument - 13.5 mi / 21.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Twin Room
  • Standard Double Room, 1 King Bed
  • Doble V. Campo
  • Standard Triple Room
  • Doble vista mar
  • Matrimonial

What’s around


  • Costanera - 2.7 mi / 4.3 km
  • Mirador Cerro Dorotea - 2.9 mi / 4.6 km
  • Puerto Natales Casino - 3.2 mi / 5.1 km
  • Plaza de Armas - 3.4 mi / 5.5 km
  • Museo Histórico - 3.5 mi / 5.6 km
  • Mylodon Cave Natural Monument - 13.5 mi / 21.7 km
  • Cerro Dorotea - 15.9 mi / 25.5 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 6 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
See on map
Kilometro 4.5, Ruta 9N, Natales, 6160000, Magallanes, Chile

At a glance

Hotel size

  • This hotel has 41 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 10 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Airport shuttle*


  • No onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Barbecue grills

Things to do

  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site
  • Ecotours nearby

Working away

  • Number of meeting rooms - 1
  • Conference space
  • Conference space size (feet) - 108
  • Conference space size (meters) - 10


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas


  • In-room accessibility
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge


Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

Also known as

  • Hotel Cisne Cuello Negro Puerto Natales
  • Hotel HD Natales Hotel
  • Hotel HD Natales Natales
  • Hotel Cisne Cuello Negro
  • Hotel HD Natales Hotel Natales
  • Cisne Cuello Negro Puerto Natales
  • Cisne Cuello Negro
  • Hotel HD Natales Puerto Natales
  • HD Natales Puerto Natales
  • HD Natales
  • Hotel Cisne de Cuello Negro

*See fees & policies for additional details or extra charges


  • Yes, Hotel HD Natales does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Sorry, there's no onsite parking at Hotel HD Natales.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Yes, there's an onsite restaurant. Nearby restaurants include The Coffee Maker (3 mi), Amerindia (3.1 mi), and Aldea Restaurant (3.1 mi).
  • Yes, an airport shuttle is available.
  • No, this hotel doesn't have a casino, but Puerto Natales Casino (6-min drive) is nearby.
  • Have fun during the warmer months with activities such as hiking. Additional recreation nearby includes ecotours. Hotel HD Natales also has a garden.
  • 6.0.Good

    The kindnes of all fue staff! Although the location is not the best, it is easy to take a cab downtown It is very interesting to visit the hotel and museum located walking distance

    Raquel, 1 night trip with friends, Feb 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    This was a great experience, above all the most and more outstanding was the people working in the Hotel. They were excellent, caring and they treat me like a family. I was greatly impressed by the food service as well, great breakfast and when I arrived late from my tours they were always willing to serve me a hot meal even after hours as there are not many options to eat out in that area. They help me in giving me directions how to get around as I never been there before. I travel alone and all the help the gave me it was great to make my trip more enjoyable and less stressful. Thanks for everything !!

    Julio, 4 night trip, Feb 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful setting with room having gorgeous view of the lake. Boutique type hotel with testaurant. While a couple of miles from town, location is quiet, setene and peaceful. Do not rxpect luxury but instead homy feeling and superb service. True story: when checking out, one of our suitcases was brought down by staff member. My husband proceeded to load the rest of our suitcases on our private transportation to Punta Arenas. However, at the airport, I noticed that this particular suitcase was missing and had not been put into the van. The trip from Puerto Natales to Punta Arenas was 2 1/2 hours, so there was no way of turning back. We anxiously called the hotel to explain. They were on it and told us that they had sent someone with our suitcase to the bus station thinking that we were taking the bus to the.airport. When I explained that we were already at the airport, they tried to assure me that they would bring the suitcase to us and if we had already left, the same person would deliver it to us at our hotel in Santiago. I was still anxious because they indicated that the gentleman bringing the suitcase would be getting to the airport at exactly the same time as our departure tome. As it turned out the gentleman texted me as I was boarding so I went to the end of the line. He hurried and got through other obstacles to get the me the suitcase. No money was accepted for all their efforts. We can never thank them enough for everything they did reflecting great customer service

    4 night trip with friends, Feb 8, 2019

    Verified Orbitz guest review

  • 6.0.Good

    Nice food and service. Old musty rooms

    2 night family trip, Dec 26, 2018

    Verified guest review

  • 8.0.Very good

    We were given an upgraded corner room at check in. We had to leave after a few hours due to Aerolenias Argentinas strike so we did not stay over night. The hotel seemed peacefull and clean and the lady assisting us was fantastic.

    bruce, 1 night romance trip, Nov 24, 2018

    Verified guest review

  • 6.0.Good

    O atendimento foi muito atencioso, porém o hotel precisa de uma repaginada, melhorar o quarto, por exemplo. Mais conforto. Dar mais acessibilidade, não possuí elevador.

    4 night trip, Dec 29, 2019

    Verified guest review

  • 8.0.Very good

    La vista es muy linda y la atención es muy buena. Las habitaciones están bien, la cama amplia y cómoda. La ubicación es apartada del centro por lo cual es muy tranquila. Mi única observación es la limpieza de blancos. Toallas, sábanas y acolchados se los ve viejos, amarillentos y algunos manchados. Lamentablemente no causa impresión de limpio, aunque supongo que lo estaba. Las instalaciones son algo viejas (empapelado, alfombras, radiadores) y están un poco descuidadas. Se destaca la atención de la recepción, muy atentos y amables.

    Vanesa, 4 night trip, Feb 25, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Una notte a Natales rilassante

    Posizione fuori dal centro ma decisamente ottima per raggiungere le Torres. Personale molto cordiale e disponibile . Camere spartane ma funzionali. Ambiente esterno emozionale e molto tranquillo.

    Paolo, 1 night romance trip, Jan 3, 2019

    Verified guest review

  • 6.0.Good

    Marcelo, 1 night trip, Dec 27, 2019

    Verified guest review

  • 8.0.Very good

    1 night trip with friends, Nov 14, 2019

    Verified guest review

See all 12 reviews