Guests
All properties in El Cajon, California, United States of America

SureStay Plus Hotel by Best Western El Cajon

No-frills El Cajon hotel with outdoor pool

  • Free buffet breakfast, free WiFi, and free parking
From
S$120

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave - Guest Room
  • Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave - Guest Room
  • Outdoor Pool
  • Standard Room, 1 King Bed, Non Smoking, Jetted Tub - Bathroom
  • Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave - Guest Room
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave - Guest Room. Image 1 of 25.
1 / 25Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave - Guest Room
1355 E Main Street, El Cajon, 92021, CA, United States of America
6.6.Good.
  • Worst hotel experience ever. Room was dirty, refrigerator didn’t work, no hot warm in the…

    Dec 30, 2021

  • Sink was clogged

    Nov 6, 2021

See all 446 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Quiet
Easy parking
Dining options
Shopping
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 49 smoke-free guestrooms
  • Daily housekeeping
  • Outdoor pool
  • Business center
  • 24-hour front desk
  • Air conditioning

For families

  • Rollaway/extra beds (surcharge)
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • The Magnolia - 36 min walk
  • Olaf Wieghorst Museum and Western Heritage Center - 39 min walk
  • Knox House Museum - 41 min walk
  • Shadow Mountain Community Church - 42 min walk
  • Boomers El Cajon - 2.6 mi / 4.2 km
  • Children's Primary Extended Care - 2.7 mi / 4.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Non Smoking, Jetted Tub
  • Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Accessible, Bathtub
  • Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed)
  • Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

What’s around

Landmarks

  • The Magnolia - 36 min walk
  • Olaf Wieghorst Museum and Western Heritage Center - 39 min walk
  • Knox House Museum - 41 min walk
  • Shadow Mountain Community Church - 42 min walk
  • Boomers El Cajon - 2.6 mi / 4.2 km
  • Children's Primary Extended Care - 2.7 mi / 4.3 km
  • Parkway Plaza - 2.9 mi / 4.6 km
  • Sycuan Casino - 8.1 mi / 13 km
  • Warbirds West Air Museum - 4.4 mi / 7 km
  • The Water Conservation Garden - 4.9 mi / 7.8 km
  • Cuyamaca College - 4.9 mi / 7.9 km

Getting around

  • San Diego Intl. Airport (SAN) - 23 min drive
  • General Abelardo L. Rodriguez Intl. Airport (TIJ) - 35 min drive
  • San Diego, CA (SEE-Gillespie Field) - 8 min drive
  • San Diego, CA (MYF-Montgomery Field) - 19 min drive
  • Carlsbad, CA (CLD-McClellan-Palomar) - 45 min drive
  • Old Town Transit Center - 20 min drive
  • San Diego Santa Fe Depot - 20 min drive
  • San Diego Coaster Sorrento Valley Station - 25 min drive
map
See on map
1355 E Main Street, El Cajon, 92021, CA, United States of America

At a glance

Hotel size

  • This hotel has 49 rooms

Arriving/leaving

  • Check-in time 3:00 PM-10:00 PM
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 4 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only)*
  • Restrictions apply*
  • 2 per room (up to 20 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Free offsite parking nearby

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily

Things to do

  • Number of outdoor pools - 1

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Laundry facilities
  • Multilingual staff

Facilities

  • Elevator
  • ATM/banking

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • Arabic
  • English
  • Korean
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Fees & policies

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 10.0 per night

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of USD 20.00 per pet, per night
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Also known as

  • SureStay Plus Hotel Best Western El Cajon
  • SureStay Plus Hotel Best Western
  • SureStay Plus Best Western El Cajon
  • Surestay Plus By Cajon Cajon
  • SureStay Plus Hotel by Best Western El Cajon Hotel
  • SureStay Plus Hotel by Best Western El Cajon El Cajon
  • SureStay Plus Hotel by Best Western El Cajon Hotel El Cajon

*See fees & policies for additional details or extra charges

FAQs

  • Yes, SureStay Plus Hotel by Best Western El Cajon does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 20 lbs per pet. There's a charge of USD 20.00 per pet, per night. Service animals are exempt from fees.
  • You can check in from 3:00 PM - 10:00 PM. Check-out time is 11 AM. Express check-out is available.
  • Yes. Nearby restaurants include El Cajon Bistro & Bakery (4-min walk), Arby's (5-min walk), and Fred's Old Fashioned Burgers (9-min walk).
  • No, this hotel doesn't have a casino, but Sycuan Casino (13-min drive) and Jamul Casino (15-min drive) are both nearby.
  • SureStay Plus Hotel by Best Western El Cajon has an outdoor pool.
6.6.Good.
  • 2.0.Poor

    Horrible

    This was the worse hotel i have ever stayed. The overall service was bad. The system was down so they could not verify my booking. I showed the manager my emails that had my confirmation number and also proof of what i booked. He then gave me a key to a room i did not book. I told him i booked the room with a jetted tub, he argued me down saying they didn’t have jetted tubs. Then after me explaining to him what a jetted tub was he then told me it was booked already. I asked how was it booked already when i had confirmation that i booked it days ago. He then asked another employee if they had jetted tubs, the employee told him yes and then he gave me a key to the other room that had a jetted tub. The fossett on the jetted tub was some what hanging off the wall, it also had some corrosion on the jets. The mirrors over the tub had engraved graffiti. The smoke alarm was missing and the air conditioner had mold on it. The condition of the room is a Really Big Health Hazard and they should not be renting that out until it is remodeled and can pass inspection. I was very disappointed in this stay

    Tanisha, 2 night trip, Oct 22, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Disappointed, pictures are a lie !!

    Let me tell you , this hotel was nothing like the pictures showed.. Completely felt lied to , the bed weren’t even straight they had a dip in the middle , smelled was horrible I almost threw up while walking the hallway and inside the room I had to go buy freeze bcus the smell was horrible! Please update hotel pictures !! All the pictures are not what we booked !! Completely different hotel !! I would not recommend, it didn’t even feel safe ! Too many homeless on site and around property! I was so disappointed!!

    Magaly, 2 night family trip, Oct 15, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Never again

    Non-smoking room smelled like it was just smoked in. Holes in roof above the bathroom. Hairs in bathroom that were definitely not mine. Bugs in bathroom. Worst hotel I ever stayed at. Never again.

    michelle, 1 night trip, Oct 15, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Noise all hours, room was dirty, tile was broken, barely any hot water, feeling unsafe, bathroom smelled slightly of sewer.. paid too much for low quality stay.

    Stephanie, 2 night romance trip, Oct 15, 2021

    Verified Expedia guest review

  • 6.0.Good

    Don’t let the pictures fool you

    Last minute choice and the pictures were very deceiving on the site. Overpriced for what we really got and room didn’t seem completely finished. Two single rooms were turned into one and called a suite. Furniture was old and smelled like paint. Service was friendly but definitely would not stay again.

    Nicole, 1 night trip with friends, Oct 9, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Cockroaches heaven

    Disgusting. Got the suite with tub. It was gross and there were cockroaches everywhere.

    1 night trip, Sep 18, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Room was not as pictured on the website except the bedding, toilet did not look safe to sit on had to put tissue on it then your tush, the knob for the shower was partially broken, the shower head hardly had water coming out paint was chipping off the wall, the luggage holder was missing a strap and it seemed like addicts occupied the other rooms, and the elevator was dirty and smelled bad! I do not recommend this place at all and it was way overpriced with the condition it was in but it was the closest thing we could get nearby the casinos since everywhere else was booked!

    Marie, 2 night romance trip, Sep 4, 2021

    Verified Orbitz guest review

  • 8.0.Very good

    MY Day

    It was definitely clean bed was so comfortable but it smells when you enter like old musk & smoking but these room say non smoking it needs to be aired out & there were water spots on the floor other than that it was great

    MAYRA, 1 night trip with friends, Sep 4, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Unsafe environment and dirty room

    No smoke detector, room smells of urine and cigarettes, debris in sheets

    1 night trip, Aug 24, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    The area was a bit concerning. Several people loitering. The rooms seemed recently remodeled in a modern look, but they’re showing wear and tear. I saw a roach in my room and the bathroom tub had some mildew. On the bright side, the bedding was cute and rooms had a fridge, microwave, TV, and coffee maker. The furniture was in good condition.

    1 night family trip, Aug 20, 2021

    Verified Orbitz guest review

See all 446 reviews