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Promenade Hotel Bintulu

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Front of property
Executive Suite | Minibar, in-room safe, desk, iron/ironing board
Breakfast, lunch and dinner served, fusion cuisine
Lobby lounge
Shower, free toiletries, hair dryer, slippers

Overview of Promenade Hotel Bintulu

Promenade Hotel Bintulu

3.5 star property
3.5-star hotel in Bintulu with restaurant and bar/lounge

8.2/10 Very good

120 verified guest reviews

Property highlights

  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
Lot 8074, No 178, Bintulu Sentral, Jalan Kidurong, Bintulu, Sarawak, 97000

Guests rated this location 8.7/10 - Excellent

Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Room service
  • Conference centre
  • Business centre
  • 3 meeting rooms
  • Airport shuttle
  • Area shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
For families
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • Heart of Bintulu

Getting around

  • Bintulu (BTU) - 17 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)


  • The Wok Chef - 2 min walk
  • 霸王鴨-福紀蘭花燒臘飯店 - 3 min walk
  • Coup de Grill - 5 min walk
  • Selera Kampung Medan Jaya - 4 min walk
  • Sri Kandi Cafe - 6 min walk

About this property

Promenade Hotel Bintulu

Promenade Hotel Bintulu offers an airport shuttle (available at scheduled times) for MYR 50 per vehicle one-way. The lobby lounge is a great place to grab a drink, and guests looking for a bite to eat can visit Peppers Cafe, which serves fusion cuisine and is open for breakfast, lunch and dinner.


Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 183 rooms
  • Arranged over 8 floors


  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)
  • On-site parking is limited


  • Airport shuttle from 9 AM to 6 PM*


  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Beach nearby

Working away

  • Business centre
  • 3 meeting rooms
  • Conference centre


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff


  • 1 building/tower
  • Built in 2014
  • Safe-deposit box at front desk


  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk


  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • 32-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


Peppers Cafe – This restaurant specialises in fusion cuisine and serves breakfast, lunch and dinner. Reservations are required.
Lobby Lounge – On-site lobby lounge. Open daily.

Fees & policies

Refundable deposits

  • Deposit: MYR 300 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Airport shuttle service is offered for an extra charge of MYR 50 per vehicle (one-way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for MYR 60.0 per night
  • Airport shuttle for children between the ages of 6 and 12 costs MYR 50 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.


<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a smoke detector and a security system on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Promenade Hotel Bintulu
Promenade Bintulu
Promenade Hotel Bintulu Hotel
Promenade Hotel Bintulu Bintulu
Promenade Hotel Bintulu Hotel Bintulu

Frequently asked questions

Does Promenade Hotel Bintulu offer free cancellation for a full refund?
Yes, Promenade Hotel Bintulu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Promenade Hotel Bintulu?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Promenade Hotel Bintulu?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Promenade Hotel Bintulu?
Yes, there's free self parking. Parking spaces may be limited. Motorhome/coach/lorry parking is available.
Is an airport shuttle service offered by Promenade Hotel Bintulu?
Yes, an airport shuttle is available from 9 AM to 6 PM at scheduled times. The charge is MYR 50 per vehicle one-way.
What are the check-in and check-out times at Promenade Hotel Bintulu?
You can check in from 2:00 PM - anytime. Check-out time is noon.
Are there restaurants at or near Promenade Hotel Bintulu?
Yes, Peppers Cafe offers fusion cuisine.
What's the area around Promenade Hotel Bintulu like?
Promenade Hotel Bintulu is in the heart of Bintulu, a short 19-minute walk from Taman Tumbina Bintulu and 11 minutes' walk from Assyakirin Commerce Square.



Very good




Staff & service




Property conditions & facilities




8/10 Very good

It very clean and non smoking 🚭 hotel. I like it. But the window looking out from the room have to be clean.
Amery, 2-night family trip
Verified Expedia guest review

8/10 Very good

Ling, 1-night trip
Verified guest review

6/10 Good

Executive suite rooms are big. Air conditioning was too cold and not adjustable
Chong Siew, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Jacob, 2-night family trip
Verified guest review

10/10 Exceptional

Mohd Sabri, 4-night trip
Verified guest review

6/10 Good

Eng Hee, 1-night business trip
Verified guest review

10/10 Exceptional

Santhara Sageran, 3-night family trip
Verified guest review

4/10 Fair

Yen Shiong, 3-night trip
Verified Expedia guest review

8/10 Very good

Decent Place
Overall ok, but the air conditioner setting does not work. Had to turn off the air conditioner to make the room less cold.
1-night business trip
Verified guest review

10/10 Exceptional

Clean & nice
Clean & comfortable hotel room.
1-night business trip
Verified guest review