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Alpenhotel Fleurs de Zermatt

Photo gallery for Alpenhotel Fleurs de Zermatt

Aerial view
Indoor pool, outdoor pool, open 7:00 AM to 9:00 PM, pool loungers
Premium bedding, in-room safe, desk, laptop workspace
Mountain view

Overview of Alpenhotel Fleurs de Zermatt

Alpenhotel Fleurs de Zermatt

4.0 star property
4-star ski-in/ski-out hotel with spa, near Zermatt-Furi Gondola

9.2/10 Superb

446 verified guest reviews

Property highlights

  • Free breakfast
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Connecting rooms available
Unterer Mattenweg 41, Zermatt, VS, 3920

Guests rated this location 9.6/10 - Exceptional

Main amenities
  • Daily housekeeping
  • Ski-in/ski-out access
  • Full-service spa
  • Indoor pool and outdoor pool
  • Ski storage
  • Health club
  • Sauna
  • Steam room
  • Seasonal outdoor pool
  • Bar/lounge
  • Conference centre
  • Business centre
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min drive

Getting around

  • Sion (SIR) - 75 min drive
  • Geneva International Airport (GVA) - 162 min drive
  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt Station - 6 min walk


  • Hotel Alex - 6 min walk
  • Le Petit Royal - 6 min walk
  • Golden India - 4 min walk
  • Ristorante Pizzeria CasaMia - 4 min walk
  • Walliserstube - 4 min walk

About this property

Alpenhotel Fleurs de Zermatt

Alpenhotel Fleurs de Zermatt allows you more time for skiing with ski-in/ski-out access. Guests can go for a swim in the outdoor pool and visit the spa to be pampered with hot stone massages, body scrubs or body treatments. An indoor pool, a bar/lounge and a health club are other highlights at this upmarket hotel. Skiers will appreciate access to ski storage. Fellow travellers say great things about the pool and helpful staff.


Bulgarian, Croatian, English, French, German, Italian, Polish, Portuguese, Russian, Serbian, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 38 rooms


  • Check-in time from 3:30 PM until 11 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • Bar/lounge

Travelling with children

  • Children's games
  • Toys

What to do

  • Hiking/biking trails
  • Helicopter/aeroplane tours
  • Ice skating
  • Bike rentals nearby
  • Mountain climbing nearby
  • Sledging nearby

Working away

  • Business centre
  • Meeting room
  • Conference centre (388 square feet of space)


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Pool loungers
  • Ski storage


  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Health club
  • An outdoor pool
  • An indoor pool
  • Art gallery on site
  • Shopping centre on site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room


  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Well-lit path to entrance
  • Step-free path to entrance


  • Bulgarian
  • Croatian
  • English
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Russian
  • Serbian
  • Turkish


  • Ski-in/ski-out access
  • Ski storage
  • Downhill skiing nearby
  • Skiing lessons nearby
  • Snowboarding nearby
  • Ski hire shops
  • Snowshoeing nearby

Room amenities

Be entertained

  • 39-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Espresso maker
  • Dressing gowns and slippers
  • Children's dressing gowns and children's slippers

Sleep well

  • Hypo-allergenic bedding
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.


Matterhorn Lounge – On-site bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

Children & extra beds

  • Cots/infant beds are available for CHF 60 per night
  • Rollaway beds are available for CHF 80 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • The seasonal pool is open from January to December
  • Children under 12 years old are not allowed in the spa without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast.


<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Alpenhotel Fleurs Zermatt Hotel
Alpenhotel Fleurs Hotel
Alpenhotel Fleurs Zermatt
Alpenhotel Fleurs
Alpenhotel Fleurs de Zermatt Hotel
Alpenhotel Fleurs de Zermatt Zermatt
Alpenhotel Fleurs de Zermatt Hotel Zermatt

Frequently asked questions

Does Alpenhotel Fleurs de Zermatt offer free cancellation for a full refund?
Yes, Alpenhotel Fleurs de Zermatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Alpenhotel Fleurs de Zermatt?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Alpenhotel Fleurs de Zermatt?
Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Alpenhotel Fleurs de Zermatt?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Alpenhotel Fleurs de Zermatt?
Sorry, there's no on-site parking at Alpenhotel Fleurs de Zermatt.
What are the check-in and check-out times at Alpenhotel Fleurs de Zermatt?
You can check in from 3:30 PM - 11 PM. Check-out time is 11 AM.
What is there to do at Alpenhotel Fleurs de Zermatt and nearby?
During the winter, enjoy on-site recreation such as ice skating and return when the snow melts for mountain biking and hiking. Additional recreation on-site includes helicopter/aeroplane tours. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Alpenhotel Fleurs de Zermatt also has a seasonal outdoor pool and a sauna, as well as a steam room.
What's the area around Alpenhotel Fleurs de Zermatt like?
Alpenhotel Fleurs de Zermatt is a short 4-minute walk from Zermatt (QZB-Zermatt Train Station) and 6 minutes' walk from Zermatt–Sunnegga Funicular. Travellers love the hotel's prime location.







Staff & service




Property conditions & facilities




2/10 Poor

Worst place to stay in Zermatt
We have been coming to Zermatt for over 10 years and this was by far the most disappointing hotel we have stayed in. We will never stay here again and strongly encourage others to avoid this hotel. There were petty things like charging 5 Swiss Francs for a misplaced plastic key. The room was filthy and too hot to sleep well in, and the bathroom was not serviced two of the three days we were there. But above all, the service was incredibly rude to us on check out and accused us of breaking rules that made no sense and which were never explained to us. Do not stay here - it ruined our stay in Zermatt.
David, 3-night trip
Verified guest review

10/10 Exceptional

Frank, 4-night trip
Verified guest review

10/10 Exceptional

We got a free upgrade facing the Matterhorn with a cozy balcony. However is a late check-in (3.30pm) and early check out time (11am) by default.
Wilson, 1-night trip
Verified guest review

8/10 Very good

Worst morning receptionist, rude and unhelpful
3-night trip with friends
Verified guest review

8/10 Very good

Great place
Very nice one night stay. Room was clean with a view of the Matterhorn. The pool and sauna were perfect. We enjoyed the cake in the evening and the plentiful breakfast. Easy walk from the train
robert, 1-night family trip
Verified guest review

8/10 Very good

The hotel and staff were top notch. The room’s view was from story books.
Verified Orbitz guest review

10/10 Exceptional

Ruany, 2-night trip
Verified Expedia guest review

8/10 Very good

Michael, 1-night trip
Verified Expedia guest review

8/10 Very good

Nice hotel, good views, room in nice condition. Only tv, wasn’t working (the whole hotel had not service).
Jose E, 1-night family trip
Verified Expedia guest review

6/10 Good

Nice property close to train station and town center. Included breakfast was good. On the negative side, internet not available in room and no TV service. Front staff should be friendlier to hotel guests seeking basic information.
Ernesto, 2-night family trip
Verified Expedia guest review