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The Imperial Hotel

2.0 star property
In the heart of Kluang

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The Imperial Hotel

Photo gallery for The Imperial Hotel

Exterior
Minibar, in-room safe, iron/ironing board, free WiFi
Concierge desk
Shower, free toiletries, hair dryer, slippers
Minibar, in-room safe, iron/ironing board, free WiFi

Overview of The Imperial Hotel

8.2

Very good

Property highlights

  • Free parking
  • Air conditioning
  • Free WiFi
  • 24/7 front desk
Map
No.1, Jalan Syed Abdul Hamid Sagaff, Kluang, Johor, 86000
Main amenities
  • Daily housekeeping
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Free newspapers in the lobby
Feel at home
  • Private bathroom
  • Daily housekeeping
  • Lift
  • Minibar
  • Cable TV service
  • Free self-parking

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Minibar, in-room safe, iron/ironing board, free WiFi

Family Room

  • 25 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

About this area

Getting around

  • Senai International Airport (JHB) - 64 min drive

Restaurants

  • McDonald's - 1 min walk
  • Restoran Tepi Sungai Jamilah - 2 min walk
  • Fendy's Burger - 3 min walk
  • Star Restaurant - 2 min walk
  • 糖公館 Tang Mansion - 3 min walk
Map

About this property

The Imperial Hotel

Located near a train station, The Imperial Hotel is a great choice for a stay in Kluang. Free perks include WiFi and self-parking.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 24 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM until 11:30 AM
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited

Property amenities

Services

  • 24-hour front desk
  • Free newspapers in reception

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Slippers
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Cash deposit: MYR 50 per accommodation, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

This property accepts credit cards.

Also known as

Imperial Hotel Kluang
Imperial Kluang
The Imperial Hotel Hotel
The Imperial Hotel Kluang
The Imperial Hotel Hotel Kluang

Frequently asked questions

Does The Imperial Hotel offer free cancellation for a full refund?
Yes, The Imperial Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Imperial Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Imperial Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Imperial Hotel?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at The Imperial Hotel?
You can check in from 2 PM - 11:30 AM. Check-out time is noon. Express check-out is available.
What's the area around The Imperial Hotel like?
The Imperial Hotel is in the heart of Kluang, a short 11-minute walk from Kluang Mall.

Reviews

8.2

Very good

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Good

centralize
Lim, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Location is good
Chin Thiam, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Hotel Staff Went Through My Belongings
I booked this hotel from the 29th to 31st December 2022. The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December. I found out because my item was shifted to a different compartment in my bag. I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night. I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating. This has been going on for 2 months and is causing me stress and taking up a lot of my time. They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake. The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December? The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well. It is not worth the stress with this property, especially when you are looking for a safe place for the night.
2-night trip
Verified Hotels.com guest review

8/10 Very good

Wei Foon, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Clean. Conveniently located
Foo Siew, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Hoong Wai, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Anthony, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vincent, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Shing Hwee, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Seven of ten.
Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Azhar, 1-night family trip
Verified Hotels.com guest review