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Hotel Marroad Karuizawa

Photo gallery for Hotel Marroad Karuizawa

Front of property
Lobby sitting area
Free minibar, in-room safe, desk, blackout curtains
Combined shower/bathtub, rainfall showerhead, free toiletries

Overview of Hotel Marroad Karuizawa

Hotel Marroad Karuizawa

3.5 star property
3.5-star ski hotel with free ski shuttle, near Karuizawa Prince Hotel Ski Resort

8.6/10 Fabulous

64 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Lounge area
1178 Karuizawa, Karuizawa-machi, Kitasaku-gun, Karuizawa, Nagano-ken, 389-0102
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Free area shuttle
  • Free ski shuttle
  • Free shopping centre shuttle
  • Free train station pick-up
  • Ski storage
  • Ski passes
  • Room service
  • Coffee shop/cafe
  • Air conditioning
For families
  • Cots/infant beds (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Separate sitting area
  • Television
  • Garden

Room options

About this area

Getting around

  • Karuizawa Station - 11 min walk
  • Yokokawa station - 28 min drive
  • Sakudaira Station - 34 min drive
  • Free local area shuttle
  • Free train station pickup
  • Free shopping centre shuttle
  • Free ski shuttle


  • アトリエ・ド・フロマージュピッツェリア - 7 min walk
  • カスターニエ - 7 min walk
  • 武田そば 風林茶家 - 7 min walk
  • ブラッスリーシュエット - 7 min walk
  • エンボカ軽井沢旧軽井沢店 - 7 min walk

About this property

Hotel Marroad Karuizawa

Located 0.8 mi (1.3 km) from Karuizawa Prince Hotel Ski Resort, Hotel Marroad Karuizawa features a free ski shuttle and puts you near winter activities such as downhill skiing and snowboarding. You can grab a bite to eat at the coffee shop/cafe, or indulge in massages, facials or aromatherapy. Other highlights at this Art Deco hotel include a bar/lounge, a snack bar/deli and a garden. Ski passes and storage are also available. Fellow travellers say good things about the helpful staff and size.


English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 41 rooms
  • Arranged over 2 floors


  • Check-in time from 3:00 PM until midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6:00 PM - midnight
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Free on-site extended parking
  • On-site motorhome/coach/lorry parking (fees apply)
  • Height restrictions apply for on-site parking


  • Free train station pickup


  • Free area shuttle
  • Free ski shuttle
  • Free shopping centre shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free local shuttle
  • Children's menu

What to do

  • Free ski shuttle
  • Ski passes
  • Skiing lessons nearby
  • Snowboarding nearby

Working away

  • Meeting rooms


  • Front desk (limited hours)
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire
  • Ski storage


  • 2 buildings/towers
  • Built in 1985
  • Safe-deposit box at front desk
  • Garden


  • Handrails in stairwells
  • Upper floors accessible by stairs only
  • Well-lit path to entrance


  • English
  • Japanese


  • Free ski shuttle
  • Ski passes
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby
  • Skiing lessons nearby
  • Snowboarding nearby
  • Ski hire shops

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Dressing gowns and slippers
  • Children's slippers
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout curtains
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Separate sitting area

Freshen up

  • Partially open bathroom
  • Shower/bath combination
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features


FONTAINE – This bar only serves light fare.
LUMIERE – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 2530 for adults and JPY 1320 for children

Children & extra beds

  • Cots/infant beds are available for JPY 2000.0 per stay
  • Rollaway beds are available for JPY 10000.0 per night


  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.


<p>The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. </p> <p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Noise-free guestrooms cannot be guaranteed.</p><p>This property does not have lifts.</p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Hotel Marroad Karuizawa
Marroad Karuizawa
Hotel Marroad Karuizawa Hotel
Hotel Marroad Karuizawa Karuizawa
Hotel Marroad Karuizawa Hotel Karuizawa

Frequently asked questions

Does Hotel Marroad Karuizawa offer free cancellation for a full refund?
Yes, Hotel Marroad Karuizawa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Marroad Karuizawa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Marroad Karuizawa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Marroad Karuizawa?
Yes, there's free self and extended parking. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Hotel Marroad Karuizawa?
You can check in from 3:00 PM - midnight. Check-out time is 11 AM.
What is there to do at Hotel Marroad Karuizawa and nearby?
Have fun with nearby winter activities such as downhill skiing and snowboarding. Hotel Marroad Karuizawa also has a garden.
Are there restaurants at or near Hotel Marroad Karuizawa?
Yes, FONTAINE offers French cuisine.
What's the area around Hotel Marroad Karuizawa like?
Hotel Marroad Karuizawa is in Kyukaruizawa, a short 12-minute walk from Karuizawa Prince Shopping Plaza and 12 minutes' walk from Ginza Shopping Street.







Staff & service




Property conditions & facilities




6/10 Good

Generally Great
Nice and Friendly Staff A little far from most restaurants Older facility, no elevator(Guest Room on 2nd Floor)
CHAN, 3-night family trip
Verified guest review

10/10 Exceptional

Beautiful hotel
Beautiful hotel! We visited over the Christmas holiday and had a wonderful experience. The hotel staff were fantastic! Although there was a language barrier, everyone was friendly and really made an effort to make sure our needs were met. The hotel isn’t in the best location but you can easily walk into town and the hotel provides a shuttle to the ski resort and train station. Our room was huge! Even by American standards.
Hannah, 2-night trip
Verified guest review

8/10 Very good

Refreshing & enjoyable
The hotel location is definitely a quiet one though a bit inconvenient to go around other part of Karuizawa. The staff are extremely kind.
Melissa, 2-night trip
Verified guest review

10/10 Exceptional

Quite place big room with twin bed and tatami
Hotel staffs are very helpful but restaurant choice less
Verified Expedia guest review

8/10 Very good

Great hotel for a large family
Hotel offers a shuttle to Karuizawa Ski resort which is convenient. No restaurants within walking distance though the shopping plaza across the ski resort has many restaurants. Free parking was a plus and large room was great.
Verified guest review

8/10 Very good

Environment , location and facilities
It is about 15 min. walking from the JR station. You may contact the Hotel for free transport from and to the Station. Environment is good and quiet, no shops or restaurant nearby.
Verified Expedia guest review

8/10 Very good

MUNEMASA, 2-night trip
Verified guest review

10/10 Exceptional

1-night trip
Verified guest review

8/10 Very good

まさよし, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Shun, 2-night trip
Verified Expedia guest review