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Lotos Inn & Suites, Nairobi

Photo gallery for Lotos Inn & Suites, Nairobi

Premium bedding, minibar, in-room safe, individually decorated
Park View Suite | Garden view
Aerial view
0B | Premium bedding, minibar, in-room safe, individually decorated
Breakfast, lunch, dinner served; international cuisine, garden views

Overview of Lotos Inn & Suites, Nairobi

Lotos Inn & Suites, Nairobi

3.5 star property
Family-friendly hotel in Nairobi with restaurant and bar/lounge
8.2 out of 10 Very good
8.2/10 Very good

79 verified Hotels.com guest reviews

Property highlights

  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry facilities
Map
19 Mpaka Rd., Westlands, Nairobi, Nairobi County, 00200
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Business centre
  • Airport shuttle
  • Area shuttle
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Free cots/infant beds
  • Microwave
  • Private bathroom
  • Separate dining area
  • Separate sitting area

Room options

About this area

What's nearby

  • Yaya Centre - 7 min drive
  • Village Market - 9 min drive
  • United Nations Office at Nairobi - 9 min drive
  • Nairobi National Park - 14 min drive
  • Thika Road Mall - 12 min drive

Getting around

  • Nairobi (WIL-Wilson) - 21 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 33 min drive
  • Syokimau Station - 31 min drive
  • Nairobi Station - 34 min drive
  • Syokimau SGR Railway Station - 37 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • The Alchemist Bar (The Bus) - 7 min walk
  • Brioche Café Bistro - 7 min walk
  • Bahama Breeze - 6 min walk
  • Burger Hut - 4 min walk
  • Wings Kenya - 7 min walk
Map

About this property

Lotos Inn & Suites, Nairobi

Lotos Inn & Suites, Nairobi is only 5 mi (8 km) from the airport and offers a shuttle (available 24 hours) for USD 25 per vehicle one way. For a bite to eat, guests can visit Garden Restaurant, which serves international cuisine and is open for breakfast, lunch and dinner. There's a rooftop terrace and a bar/lounge, and in-room conveniences include fridges and microwaves. Fellow travellers say good things about the comfortable beds and helpful staff.

Languages

Chinese (Mandarin), English, French, German, Hindi, Italian, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 66 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 10:00 AM until anytime
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • 36 holes of golf

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • 30-inch LCD TV
  • Premium cable channels

Home comfort

  • Fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated
  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Garden Restaurant – Overlooking the garden, this theme restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 12 for adults and USD 6 for children
  • Airport shuttle service is offered for an extra charge of USD 25 per vehicle (one way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for USD 25.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Lotos INN NAIROBI
Lotos INN
Lotos NAIROBI
Lotos Inn & Suites, Nairobi Hotel
Lotos Inn & Suites, Nairobi Nairobi
Lotos Inn & Suites, Nairobi Hotel Nairobi

Frequently asked questions

Does Lotos Inn & Suites, Nairobi offer free cancellation for a full refund?
Yes, Lotos Inn & Suites, Nairobi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Lotos Inn & Suites, Nairobi?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Lotos Inn & Suites, Nairobi?
Sorry, pets aren't allowed.
Is parking offered on site at Lotos Inn & Suites, Nairobi?
Yes, there's free self parking.
Is an airport shuttle service offered by Lotos Inn & Suites, Nairobi?
Yes, an airport shuttle is available. The charge is USD 25 per vehicle one way.
What are the check-in and check-out times at Lotos Inn & Suites, Nairobi?
You can check in from 10:00 AM - anytime. Check-out time is 11 AM. Contactless check-out is available.
Is there an on-site casino at Lotos Inn & Suites, Nairobi?
No, this hotel doesn't have a casino, but Lucky 8 Casino (7-min drive) is nearby.
What is there to do at Lotos Inn & Suites, Nairobi and nearby?
Lotos Inn & Suites, Nairobi has a garden.
Are there restaurants at or near Lotos Inn & Suites, Nairobi?
Yes, Garden Restaurant offers al fresco dining, international cuisine and garden views.
Does Lotos Inn & Suites, Nairobi have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Lotos Inn & Suites, Nairobi like?
Lotos Inn & Suites, Nairobi is a short 10-minute walk from The Sarit Centre and 11 minutes' walk from Westgate Shopping Mall.

Reviews

8.2

Very good

8.3/10

Cleanliness

8.5/10

Staff & service

7.4/10

Amenities

8.3/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Tejaswi, 6-night business trip
Verified Hotels.com guest review

8/10 Very good

Bipin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I like the location
Verified Expedia guest review

10/10 Exceptional

Customer service, surrounding and clean
Stacy, 3-night trip
Verified Expedia guest review

4/10 Fair

Breakfast was not good - apple juice and orange juice was clearly mixed with water… ordered pork chops and got a mixture of lamp and pork. We also had a scare when one of the cleaners attempted to get into our room after hours - I believe he was after my Mac book computer which I left out by mistake. There’s also and ever presence of, who I can only assumed are the owners, parading the restaurant area who are not friendly at all. I would not stay here again..
George, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Not bad.
Quite pleasant. My room (416) was large and had a great bed. My only complaints would be; no aircon, the WiFi was very hit and miss in the room, and the shower temperature was impossible to control. I’d stay here again, but it would have to be a different room.
Michael, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel for good value
Vishal, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Not disappointing
It was an acceptable hotel to stay in, although the hotel lacked any sort of atmosphere the room was spacious comfortable and clean. The staff friendly and polite. I would happily stay again.
Gary, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

hildebrandt, 1-night trip
Verified Expedia guest review

8/10 Very good

Spacious rooms
3-night family trip
Verified Expedia guest review