Choose dates to view prices

Cloud Hotel & Suites

Photo gallery for Cloud Hotel & Suites

Room | Premium bedding, in-room safe, desk, soundproofing
View from room
Room | Living area | 32-inch LCD TV with satellite channels, TV, iPod dock
Banquet hall

Overview of Cloud Hotel & Suites

Cloud Hotel & Suites

4.0 star property
4-star Nairobi hotel with outdoor pool, connected to a shopping centre
7.0 out of 10 Good
7.0/10 Good

69 verified guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Corner of 4th Parklands and Masari Road, Nairobi, 00100
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Fitness centre
  • Spa tub
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business centre
  • Airport shuttle
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Fridge
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Parklands
  • United Nations Office at Nairobi - 8 min drive
  • Yaya Centre - 9 min drive
  • Thika Road Mall - 13 min drive
  • Nairobi National Park - 14 min drive

Getting around

  • Nairobi (WIL-Wilson) - 24 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 36 min drive
  • Syokimau Station - 35 min drive
  • Nairobi Station - 37 min drive
  • Syokimau SGR Railway Station - 40 min drive
  • Airport shuttle (surcharge)


  • Java House - Parklands - 2 min walk
  • Java House - Aga Khan University Hospital - 11 min walk
  • Red Ginger - 7 min walk
  • Maru Bhajias - 2 min walk
  • Hashmi’s Bbq - 1 min walk

About this property

Cloud Hotel & Suites

Cloud Hotel & Suites puts you within a 15-minute drive of Nairobi National Park and offers an airport shuttle (available 24 hours) for USD 30 per vehicle. Guests can indulge in deep-tissue massages or aromatherapy, then grab a bite to eat at the coffee shop/cafe. Other highlights at this upmarket hotel include an indoor pool, an outdoor pool and a poolside bar. Fellow travellers say good things about the pool and helpful staff.


English, French, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected


Contactless social distancing
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 39 rooms


  • Check-in time from noon until midnight
  • Minimum check-in age – 18
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Babysitting*


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Free on-site self-parking


  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Babysitting (surcharge)

What to do

  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Safari nearby
  • Boat tours nearby

Working away

  • 24-hour business centre
  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Free pool cabanas
  • Pool umbrellas


  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Hot tub
  • Banquet hall


  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)

Room amenities

Be entertained

  • IPod docking station
  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


On-site venue – Overlooking the pool, this restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 9 per person
  • Airport shuttle service is offered for an extra charge of USD 30 per vehicle (one way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 20 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-in is available.


Guests can rest easy knowing that there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.

Also known as

Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi

Frequently asked questions

Does Cloud Hotel & Suites offer free cancellation for a full refund?
Yes, Cloud Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Cloud Hotel & Suites?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cloud Hotel & Suites?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Cloud Hotel & Suites?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Cloud Hotel & Suites?
Yes, there's free self parking.
Is an airport shuttle service offered by Cloud Hotel & Suites?
Yes, an airport shuttle is available. The charge is USD 30 per vehicle one way.
What are the check-in and check-out times at Cloud Hotel & Suites?
You can check in from noon - midnight. Check-out time is 11:30 AM. Contactless social distancing is available.
Is there an on-site casino at Cloud Hotel & Suites?
No, this hotel doesn't have a casino, but Lucky 8 Casino (10-min drive) is nearby.
What is there to do at Cloud Hotel & Suites and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Additional recreation nearby includes safari tours and ecotours. Relax in the hot tub and take invigorating swims in the indoor and outdoor pools. Cloud Hotel & Suites also has a Turkish bath.
Are there restaurants at or near Cloud Hotel & Suites?
Yes, there's an on-site restaurant that offers al fresco dining, local and international cuisine and pool views.
What's the area around Cloud Hotel & Suites like?
Cloud Hotel & Suites is a short 1-minute walk from Diamond Plaza II and 14 minutes' walk from Aga Khan University Nairobi. Travellers say that this hotel is in a good location.







Staff & service




Property conditions & facilities




2/10 Poor

Matt, 2-night trip
Verified guest review

10/10 Exceptional

Loved staying here , everything is within reach , the views from the restaurant is also amazing
Michael, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Allan, 1-night trip
Verified Expedia guest review

8/10 Very good

I enjoyed my stay, Customer service is excellent
stephen, 1-night trip
Verified Expedia guest review

4/10 Fair

Strange hotel, no water, people talking loud.
The room itself looked well appointed, with an worn out wash basin. Random water cuts. I couldn’t wash or take a shower. Noisy room with constantly people talking loudly right in front of the door. Stuffy room with very little ventilation. I tried to nap after a tiring trip. After two hours, I checked out and went to another hotel. It’s hard to find the hotel in the middle of a chaotic mall.
1-night trip
Verified guest review

2/10 Poor

The room they had for us was not what was advertised. It did not match the exaggerated review score. Another room they offered us was in maintenance and the third one smelled so bad we could not sleep in it. When we asked to transfer our reservation they and cloud hotel declined. We walked away knowing we were losing our money. It was horrible and I will not use hotels.con ever again if they don’t refund or credit me the hotel fee. Be aware - hotels.con cares more about their hotels tha their customers it seems to me.
David k, 1-night business trip
Verified guest review

10/10 Exceptional

Exceptionally friendly, high quality hotel
The staff at this hotel really stands out. Always on their toes to offer you anything that you may please. Beautiful views, great standard, clean and safe. Diamond plaza offers below the hotel is worthy of a stroll, and location is prime. Gym is high quality and free, pool is good. The only thing this hotel could benefit from is an outside area. Everything is inside, including the pool.
Lars, 5-night business trip
Verified guest review

8/10 Very good

Karen, 1-night trip
Verified Expedia guest review

8/10 Very good

Overall nice experience during my stay.
2-night business trip
Verified guest review

10/10 Exceptional

Great customer service! I would stay there again and I recommend it to anyone who is in Kenya.
Joyce, 2-night family trip
Verified CheapTickets guest review