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Hotel Jen Orchardgateway Singapore by Shangri-La - Singapore

4-star4 stars
277 Orchard Road, Singapore, 238858, Singapore

4-star hotel with outdoor pool, connected to a shopping center, near Orchard Central
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 2,730 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Pool
Great pool
Breakfast
Tasty breakfast
Room
Great room

Hotel Jen Orchardgateway Singapore by Shangri-La - Singapore

More Info: 6823 2342

from S$200
  • Deluxe Room, 1 King Bed
  • Deluxe Room (Family)
  • Superior Room, 1 King Bed, City View
  • Superior Room, 1 King Bed
  • Panorama Club Room, 1 King Bed
  • Club Deluxe Room, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Twin Room
  • Superior Twin Room, City View
  • Superior Twin Room
  • Panorama Club Twin Room
  • Club Twin Room

What’s around Hotel Jen Orchardgateway Singapore by Shangri-La - Singapore

Top spots nearby

Recommended by this property

  • Orchard Central (1-minute walk)
  • National Museum of Singapore (11-minute walk)
  • Peranakan Museum (13-minute walk)

Getting around

  • Singapore (XSP-Seletar) - 15 min drive
  • Singapore (SIN-Changi) - 19 min drive
  • Johor Bahru (JHB-Senai Intl.) - 44 min drive
  • JB Sentral - 23 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 9 min walk
  • Orchard Station - 14 min walk

At a glance

Key facts

Hotel size

  • This hotel has 499 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking (limited)

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Spa tub
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 452
  • Conference space size (meters) - 42
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
Accessibility
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Bay Watch at Jen - This poolside rooftop bar serves light fare only.

Lounge at Jen - Onsite bar.

Hotel Jen Orchardgateway Singapore by Shangri-La - Singapore’s small print

Also known as

  • Traders Hotel
  • Jen Orchardgateway Shangri-La
  • Hotel Jen Orchardgateway Singapore by Shangri La
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  • Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
  • Traders Orchardgateway Hotel Singapore
  • Traders Orchardgateway Hotel Singapore
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  • Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
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Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for SGD 105.93 per night

Buffet breakfast is offered for an extra charge of SGD 35.31 for adults and SGD 17.66 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 1,028 reviews

Very good 8.0
Great pool, polite staff and great location
Pros: Firstly the staff were great. All smiles and polite. From check in to check out, i found the staff had the right service attitude. The room was good and bed was comfortable. The toiletries was pretty standard but i did not use any. Having stayed in other shangrila establishment around the world it was standard. Location is of couse excellent with many conveniences at your doorstep. However there was no face towel. Just hand and bath towels. No bedroom slippers too. ( glad i brought mine)The master switch in my room was not working. I found out around 1 am when i needed to sleep. Not my style to call maintenance in the wee hours of the morning. Used an eye mask instead( glad i had mine).I did call for maintenance at 8 am and matter was resolved and apology extended by the staff. The highlight and top 2 reason I chose this hotel was for the swimming pool. I enjoyed using it. Good length for a swim. very busy in the evening though. morning was a better timing .I prefer a stricter ruling for swimming cap. MUST wear. And if u r not swimming, go to the non swimming section. Overall I had a good stay and I would recommend it to others.
muhd, sg1 night trip
Exceptional 10.0
Its had been a pleasant and enjoyable stay at Hotel Jen Orchard Gateway.
Sulaiman, sg1 night family trip
Poor 2.0
Don’t stay here
Worse service ever
sg1 night trip
Exceptional 10.0
Staycation - 16/3/19
Fantastic.... tho room is quite small. Facing view also nottoo good
sg1 night family trip
Good 6.0
Hotel Jen
Not as fantastic as I would imagine for a hotel like this.
sg2 night romance trip

Hotel Jen Orchardgateway Singapore by Shangri-La - Singapore

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