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Wyndham Surabaya City Centre

Photo gallery for Wyndham Surabaya City Centre

Exterior
Outdoor pool
Premium bedding, minibar, in-room safe, desk
Restaurant
Meeting facility

Overview of Wyndham Surabaya City Centre

Wyndham Surabaya City Centre

4.5 star property
Luxury hotel in Surabaya with outdoor pool and restaurant

8.4/10 Very good

109 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Jalan Basuki Rahmat No. 67-73, Surabaya, East Java, 60271
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Health club
  • Sauna
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Business centre
  • 9 meeting rooms
  • Airport shuttle
  • Area shuttle
For families
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Washer/dryer
  • Coffee/tea maker

Room options

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 1 min drive

Getting around

  • Surabaya (SUB-Juanda) - 40 min drive
  • Surabaya Pasar Turi Station - 9 min drive
  • Tandes Station - 14 min drive
  • Surabaya Gubeng Station - 27 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Soto Ayam Oriflame - 2 min walk
  • Toko Wisata Rasa Oleh Oleh Khas Surabaya - 1 min walk
  • Tetsujin - 6 min walk
  • Delicatessen - 1 min walk
  • Soto Ayam Cak Soleh - 3 min walk
Map

About this property

Wyndham Surabaya City Centre

Wyndham Surabaya City Centre offers an airport shuttle (available 24 hours) for IDR 295000 per vehicle one way. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other features of this luxurious hotel include an outdoor pool, a bar/lounge and a health club. Fellow travellers say good things about the helpful staff and shopping.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Count on Us (Wyndham)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 292 rooms
  • Arranged over 26 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Working away

  • Business centre
  • 9 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Health club
  • An outdoor pool
  • Spa services
  • Sauna

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Partially open bathroom
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 295000 per vehicle (one way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for IDR 363000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Wyndham Surabaya City Centre Hotel
Hotel Wyndham Surabaya City Centre Surabaya
Surabaya Wyndham Surabaya City Centre Hotel
Hotel Wyndham Surabaya City Centre
Wyndham Surabaya City Centre Surabaya
Pullman Surabaya City Centre
Wyndham Hotel
Wyndham
Wyndham Surabaya City Centre
Wyndham Surabaya City Surabaya
Wyndham Surabaya City Centre Hotel
Wyndham Surabaya City Centre Surabaya
Wyndham Surabaya City Centre Hotel Surabaya

Frequently asked questions

Does Wyndham Surabaya City Centre offer free cancellation for a full refund?
Yes, Wyndham Surabaya City Centre does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Wyndham Surabaya City Centre?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Wyndham Surabaya City Centre?
Yes, there's an outdoor pool.
Are pets allowed at Wyndham Surabaya City Centre?
Sorry, pets aren't allowed.
Is parking offered on site at Wyndham Surabaya City Centre?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Wyndham Surabaya City Centre?
Yes, an airport shuttle is available. The charge is IDR 295000 per vehicle one way.
What are the check-in and check-out times at Wyndham Surabaya City Centre?
You can check in from 2 PM - midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Wyndham Surabaya City Centre and nearby?
Wyndham Surabaya City Centre has an outdoor pool and a sauna, as well as a health club.
Are there restaurants at or near Wyndham Surabaya City Centre?
Yes, there's an on-site restaurant.
What's the area around Wyndham Surabaya City Centre like?
Wyndham Surabaya City Centre is in the heart of Surabaya, a short 5-minute walk from Tunjungan Plaza and 14 minutes' walk from Surabaya Plaza Shopping Mall.

Reviews

8.4

Very good

8.7/10

Cleanliness

8.4/10

Staff & service

9.1/10

Amenities

8.2/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Herry, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel, Great Staff
1-night trip
Verified Expedia guest review

4/10 Fair

It didn't feel like a 5* hotel. 5/10 points.
Good vibes, but the condition is not really good. The water in the sink didn't flow away properly. Also we requested for a room with a view on the city, but didn't get it. After asking the reception a second time, we still did not get it, even though there was availabilities as shown on hotels.com. Hmmmmm... Also the breakfast was very poor. However: It wasn't bad stay, but we def expected more from a 5* hotel.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel, Great staff, will book again once I am in the area again, hopefully Expedia fixes my account by then!
Almost_Human, 1-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice Wyndham hotel that was previously the 5 Star Pullman City Centre Surabaya.
A'man, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Near to a major shopping centre. Staff are very friendly and accommodating
3-night trip
Verified Expedia guest review

8/10 Very good

Tham, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nikola, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful Stay
I stayed in this hotel for my birthday trip. The staffs are very helpful to assist every demands that my husband requested to prepare some birthday surprises. The room is spacious, clean and well equipped. Very good value for such price. The location is in the heart of Surabaya which eases our mobility. We are happy with our stay here.
Prasetyanti, 2-night romance trip
Verified Hotels.com guest review