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City-center guesthouse within walking distance of Shambles
A little noisy and our room was lovely working going on outside but didn't bother us the…
Apr 28, 2022
Beautiful hotel, full of character, in an excellent location. Would definitely recommend.
Apr 5, 2022
Remember, collect 10 stamps, get 1 reward* night
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Contactless check-in and contactless check-out are available.
Each guestroom is kept vacant for a minimum of 72 hours between bookings.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
*See fees & policies for additional details or extra charges
We found that the hotel was very clean and our room was extremely clean
Des, 2 night trip, Mar 16, 2022
Verified Hotels.com guest review
The hotel is unique and has some really good period features. The room we stayed in was too hot in the night and noises could be heard from 4:30am which sounded like creaking doors then at 06:00am scaffolders arrived and our room was just like being in the middle of a building site. After 20 minutes we checked out and went home, it was unbearable
Mathew, 1 night trip, Feb 21, 2022
Verified Hotels.com guest review
Nice hotel, friendly staff. However more signage is needed for finding the hotel. Overall the room was lovely ,however general upkeep is needed (damp patches, peeling wall paper).
2 night family trip, Feb 16, 2022
Verified Hotels.com guest review
Disappointing for the expensive price. We stayed in room 2 and had possibly the worst night sleep I’ve ever had in a hotel. You are right under the reception and can hear everyone’s footsteps and cases going in and out. I woke up every hour or so due to huge bangs from the reception desk and what sounded like moving furniture. I checked and this was at 4am so it was whoever was doing the night shift. The staff toilet was right next to room 2 so I kept hearing that staff member going to the toilet. I understand it’s an old building and may not be sound proofed but knowing you have guests beneath you and making noise all night is disrespectful. Glass bottles were also being emptied at midnight so it was hard even trying to get to sleep to begin with. Hotel is in a good location and you get Molton Brown toiletries but that’s as positive as it gets to justify the price. Dust on skirting boards and carpets, dark and gloomy room, hard mattress, general deco outdated, no sound proofing, no offer of a room upgrade/feee drinks with my Expedia gold status, room 2 was cold. The price does just not make sense for the lack of facilities and noise you have to put up with. Was looking forward to this but walked away disappointed. Wouldn’t recommend as you could stay somewhere cheaper which would be a lot nicer.
Tiffany Paige, 1 night romance trip, Feb 14, 2022
Verified Expedia guest review
Great samll Hotel in the center amazing building and rooms where large
Gareth, 1 night business trip, Feb 8, 2022
Verified Hotels.com guest review
Really dispoainted with this. Photos of rooms online incredibly misleading. You are essentially staying in commercial bin alley. The hotel was covered in scaffold which we were not told about. Booked as we are Hotel.com gold members and this is 'apparently' a member VIP hotel.... literally no perks at all were given or even achloweled. No early check in or late chec out. Staff were 'curt' at best over email prior to our arrival. Stuffyed into the smallest room I have ever staying in a hotel in the basement!!!! Worken both nights by restaurants and bars next door filling thier bins next to our room! Laundry carridges which were full left in courtyard all weekend. Iron marked my boyfirneds shirt prior to going out for a meal. Guard from hairdryer missing and caused my boyfriend to have to rip my hair free from the hairdryer!!! Bed disgusting and marked from previous occupants. Carpets dirty and freying. Bathroom air freshener empty. Broken tiles in bathroom Marks on walls. Champagne ordered to the room prior to arrival... wasn't in room when we arrived. Staff sat behind reception on phones etc not bothered about residents. NO DAILY ROOM SERVICING!! Not told about in advance!!! Looking for a short city break in what appeared to be a romantic boutique hotel GO ELSEWHERE this was awful!!! Should have hotels.com gold status removed! Massively miss sold this hotel. You are basically staying in the bin store / smoking area for the local shops and restaurants!
Katherine, 2 night trip, Jan 29, 2022
Verified Hotels.com guest review
It is a lovely place to stay , perfectly situated in the heart of York . Staff were excellent and very helpful . I would recommend this hotel to anyone
Ben, 2 night trip, Jan 2, 2022
Verified Hotels.com guest review
The hotel is in a great location but the room wasn’t great, basement room so a little musty and bathroom not very clean, also really loud floorboards above so any movement woke us up!
Jenny, 1 night trip, Dec 27, 2021
Verified Hotels.com guest review
Spot on hotel, excellent location and very friendly staff.
David, 1 night trip, Dec 23, 2021
Verified Hotels.com guest review
Hotel was beautiful and boutique. Shower was lovely and hot. The hotel itself is in a brilliant location. The hotel staff was very friendly and helpful. Would recommend.
Kevin, 2 night family trip, Dec 15, 2021
Verified Hotels.com guest review