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All properties in San Juan, Puerto Rico

Hyatt House San Juan

3.5-star aparthotel with outdoor pool, near Puerto Rico Convention Center

  • Free on-the-go breakfast and free WiFi
From
S$238

Image gallery

  • Pool
  • Pool
  • Living Area
  • Living Room
  • Pool
Pool. Image 1 of 43.
1 / 43Pool
8.8.Fabulous.
  • Overall a good experience, miss the room service

    Mar 24, 2021

  • I absolutely loved staying at this hotel for a convention event. I’ve stayed at the…

    Mar 17, 2021

See all 349 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures

Guests rated location

Safe
Quiet
Dining options
Walkable
Easy parking
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 126 smoke-free apartments
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • 24-hour fitness center

Feel at home

  • Free cribs/infant beds
  • Microwave
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • In Isla Grande
  • Puerto Rico Convention Center - 8 min walk
  • Pan American Pier - 11 min walk
  • Port of San Juan - 44 min walk
  • Centro Europa - 33 min walk
  • Castillo de San Cristobal - 2.3 mi / 3.8 km

Enter dates for 2 guests

  • One Bedroom King Suite
  • Room, 1 King Bed
  • Studio Suite King
  • Guestroom King View
  • Room, 1 King Bed, Bay View (San Juan)
  • Studio Suite, 1 King Bed, Accessible, Bathtub
  • Suite, 1 Bedroom, Bay View (San Juan)
  • Suite, 1 Bedroom, Bay View (San Juan)
  • Suite, 1 Bedroom, Bay View (San Juan)

Location

  • In Isla Grande
  • Puerto Rico Convention Center - 8 min walk
  • Pan American Pier - 11 min walk

What’s around

Landmarks

  • In Isla Grande
  • Puerto Rico Convention Center - 8 min walk
  • Pan American Pier - 11 min walk
  • Port of San Juan - 44 min walk
  • Centro Europa - 33 min walk
  • Castillo de San Cristobal - 2.3 mi / 3.8 km

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 11 min drive

At a glance

Size

  • 126 apartments
  • Arranged over 6 floors

Arriving/leaving

  • Check-in time 4 PM-6 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed*
  • 2 per room (up to 50 lbs)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (USD 16.00 per night)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

The manager

Speaks: English, Spanish

At the aparthotel

Food and drink

  • Free on-the-go breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Free reception
  • Barbecue grills

Things to do

  • Outdoor pool
  • 24-hour fitness facilities
  • Billiards or pool table

Working away

  • 24-hour business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Luggage storage

Facilities

  • Year Built - 2014
  • Elevator
  • Picnic area
  • Terrace
  • Library
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Languages Spoken

  • English
  • Spanish

In the apartment

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Premium TV channels
  • MP3 docking station

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

H Bar - This bar serves light fare only. Happy hour is offered.

Small print

Also known as

  • Hyatt House Hotel San Juan
  • Hyatt House San Juan
  • Hyatt House San Juan Aparthotel
  • Hyatt House Aparthotel
  • Hyatt House San Juan San Juan
  • Hyatt House San Juan Aparthotel
  • Hyatt House San Juan Aparthotel San Juan

Optional extras

Self parking costs USD 16.00 per night

Pets are allowed for an extra charge of USD 75 per pet, per stay, plus a one-time cleaning fee of USD 100

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Additional taxes apply to daily parking rates at this property.

Guests must contact this property in advance to reserve onsite parking. Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: 18.314 percent of room rate

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hyatt House San Juan does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 16.00 per night.
  • Yes, there's an outdoor pool.
  • Yes, pets are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of USD 75 per pet, per stay.
  • You can check in from 4 PM - 6 AM. Check-out time is noon.
  • Yes, there's an onsite restaurant, H Bar. Nearby restaurants include Texas de Brazil (4-min walk), Macchiato Coffe Shop (5-min walk), and Pizza e Birra (9-min walk).
  • Hyatt House San Juan has an outdoor pool and a 24-hour fitness center, as well as a picnic area.
8.8.Fabulous.
  • 10.0.Exceptional

    Beautiful property, beautiful view of the coast and pear

    jose antonio collazo, 4 night trip, Dec 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Even with all the covid restrictions the staff tries their best to make sure you feel at home. We had an early morning checkout for a flight and the staff still provided us breakfast despite being a couple hours before service. Also, our Uber canceled at the last minute and the staff were quick to Call a taxi.

    Jonathan, 1 night family trip, Dec 18, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Pésimo servicio

    2 night family trip, Dec 17, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent customer service, very friendly and attentive front counter service.

    1 night family trip, Nov 20, 2020

    Verified Expedia guest review

  • 2.0.Poor

    The hotel is a nice hotel to stay in but the service received was horrible. I stayed there for about 6nights & 7days, they only cleaned the room twice within those days. The first time it was cleaned I wouldn’t even it call it cleaning, the room had a funny smell to it that wouldn’t go away. I left all my belongings neatly to the side so the cleaning would be easier and I still found garbage around the room. I would think that because we’re in a pandemic, cleaning would be done daily like it is in every other hotel. I only used the parking lot for 5 nights & they charged me for an extra day where I didn’t even check in yet and tried saying that even if I wasn’t in that day it’s included because of the days that I stayed. And then claimed that because I parked at 1am in the morning it counts for the previous night and if I would’ve parked it at 3am or after then it would’ve counted for the next day. Which made no sense because you have to validate the parking every day that you used it so how are you charging me for a day when I didn’t even validate the parking. The ice machine on my floor didn’t work and when I went to ask about it they told me to go to a different floor instead. Overall it just wasn’t a pleasant experience, I wouldn’t recommend this hotel to someone else.

    Janeth, 6 night family trip, Nov 18, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Love Hyatt House!!!

    Very comfortable, great staff and great value for such a nice hotel

    sherry, 4 night family trip, Nov 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Love the apartment, very cozy and clean. Also the location is very convenient with many dinning options walking distance.

    2 night trip, Nov 9, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful view to the Old san Juan

    SARA, 5 night family trip, Nov 4, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Door lock battery didn’t work and wasn’t replaced until after we left. But it’s a beautiful hotel and we rested well. Breakfast was merely passable. Pancakes were dry, rubbery, and not even warm. That could use some work.

    James, 1 night trip, Nov 3, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very welcoming and super clean and comfortable, will definitely be staying here next time I am in San Juan. Thank you all !!!

    Dilemy, 3 night trip, Sep 25, 2020

    Verified Hotels.com guest review

See all 349 reviews