Guests
All properties in George Town, Penang, Malaysia

Royale Chulan Penang

4-star hotel with full-service spa, connected to the convention center, near Padang Kota Lama

  • Free WiFi and free parking
From
S$62

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No 1 & 2 Pengkalan Weld, George Town, 10300, Penang, Malaysia
8.6.Fabulous.
  • While the location in general was fine being near many of the historical sites, to get to…

    Jan 9, 2020

  • Central, pleasant, well maintained. Welcoming. Slightly dull breakfast - and blah coffee.…

    Nov 20, 2019

See all 179 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Quiet
Safe
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 179 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available

For families

  • Children's pool
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer

What’s around

  • In Downtown George Town
  • Padang Kota Lama - 13 min walk
  • KOMTAR - 24 min walk
  • Gurney Drive - 39 min walk
  • Raja Tun Uda Ferry Terminal - 2 min walk
  • Made In Penang Interactive Museum - 2 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Room
  • Deluxe Room
  • Junior Suite
  • Corner Suite
  • Studio Suite
  • Family Suite
  • Executive Suite
  • Deluxe Suite
  • Penang Suite
  • Boustead Suite
  • Royal Suite

What’s around

Landmarks

  • In Downtown George Town
  • Padang Kota Lama - 13 min walk
  • KOMTAR - 24 min walk
  • Gurney Drive - 39 min walk
  • Raja Tun Uda Ferry Terminal - 2 min walk
  • Made In Penang Interactive Museum - 2 min walk
  • Pinang Peranakan Mansion - 6 min walk
  • Swettenham Pier Cruise Terminal - 6 min walk
  • Queen Victoria Clock Tower - 7 min walk
  • Queen Street - 8 min walk
  • Fort Cornwallis - 8 min walk

Getting around

  • Penang Intl. Airport (PEN) - 16 min drive
  • Penang Sentral - 23 min drive
map
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No 1 & 2 Pengkalan Weld, George Town, 10300, Penang, Malaysia

At a glance

Hotel size

  • This hotel has 179 rooms

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service

Things to do

  • Number of outdoor pools - 1
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Number of spa tubs - 1
  • Pool sun loungers
  • Steam room
  • Sauna

Working away

  • Business center
  • Number of meeting rooms - 7

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Malay

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Royale Spa. Services include Thai massages, facials, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Sri Tanjung Cafe - This restaurant serves breakfast, lunch, and dinner.

The Spice - This poolside restaurant specializes in fusion cuisine and serves lunch and dinner. Open daily.

Tea Room - This café serves light fare only.

Heritage Lounge - Onsite bar. Open daily.

Lounge - Onsite bar.

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: MYR 100 per night

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 37 for adults and MYR 22 for children (approximately)

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

Policies

This property accepts credit cards, debit cards and cash.

Also known as

  • Royale Bintang Penang Hotel
  • Royale Chulan Penang Hotel
  • Royale Chulan Penang George Town
  • Royale Chulan Penang Hotel George Town
  • Royale Bintang Penang
  • The Royale Bintang Penang George Town
  • Royale Chulan Penang Hotel
  • The Royale Bintang Penang
  • Royale Chulan Penang Hotel George Town
  • Royale Chulan Penang George Town

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Royale Chulan Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Contactless check-out is available.
  • Yes, there are 2 onsite restaurants, featuring fusion cuisine and poolside dining. Nearby restaurants include Church Street Cafe (4-min walk), Chin's Stylish Chinese Cuisine (5-min walk), and Sri Ananda Bahwan Restaurant (5-min walk).
  • Royale Chulan Penang has 2 bars and a spa, as well as an outdoor pool and a steam room.
8.6.Fabulous.
  • 6.0.Good

    Old hotel, need to upgrade. Fittings in the toilet spoit. Took 4 rooms, no to my satisfaction. Really need to reno the hotel.

    NORAZLINAH, 2 night trip with friends, Nov 14, 2019

    Verified Expedia guest review

  • 8.0.Very good

    It is a good.location Rooms are of a good size and we'll maintained. Could do with another electric point at a convenient place where the ironing board can be set up more easily - I had to unplug the bedside lamp and squeeze the ironing board into a narrow space between bed and lounger.

    1 night business trip, Oct 21, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Friendly Staff, Nice and clean room, good breakfast etc...

    Kutbi, 3 night romance trip, Aug 23, 2019

    Verified Expedia guest review

  • 6.0.Good

    The Malay lady who worked in the front desk on 23rd Aug morning shift needs improvement. She doesn't own the problem when we asked for a king size bed room as Expedia/the hotel screwed up our booking, the front desk could not find our room booking record and we have made full payment. The Indian trainee asked us to fill in a new form. We booked a queen/king size bed but gave us a room with 2 single beds. The front desk lady said she is not the one handled the booking but those people worked in the upstairs. The Indian front desk trainee knew the 314 room with king size bed was available, but the Malay lady said to him that didn't release to us. We confronted her when she said the front desk doesn't the problem but the upstairs staff are! How can a front desk personnel said such thing? We told her in this case we can speak to the right people if she was not the right person who we should speak to. Expedia please give a reason of why our booking record was able to find, and the trainee initially gave a same name but different address' booing form for us to sign! Horrible, I gave him the passport to check and he didn't check at all!

    Siew, 2 night family trip, Aug 22, 2019

    Verified Expedia guest review

  • 4.0.Fair

    The Room wasn’t very clean and room wasn’t maintained well.

    3 night romance trip, Aug 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    It is a great place with lots of wonderful surprises

    1 night family trip, Jul 3, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    A Truly Enjoyable Stays At Royale Chulan Penang!

    Its been a great trip staying with Royale Chulan Penang and especially Bachan from Concierge is being very helpful and committed in his role to help and assist us during our stays there. He is an asset for the hotel as we can see his passion in hospitality to ensure all guests been well taken care of. Good job, Bachan!

    Wang, 5 night romance trip, Jun 23, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Was given 2 twins beside each other as an alternative to a king and wasnt given any upgrades as a courtesy for that.

    WD, 2 night trip, Jun 21, 2019

    Verified Expedia guest review

  • 8.0.Very good

    This hotel is located within walking distant from eateries and the pier. Quiet corner. The swimming pool is also rather safe for children as it wasn't too deep. The hotel breakfast food was a bit disappointing. Only local food tastes good. Other international food taste rather disappointing and cake showing there shows extra charges. The room I was assigned was a smoke free area but at times I can still smell cigratte smell in the room. After investigating, the window in the toilet cannot be air tight lock. As such if smoker smoke outside nearby, it might get into the room via toilet window. Staff was friendly and helpful.

    2 night family trip, Jun 3, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Service very good. Breakfast not bad but can further improve.

    Kirk, 3 night family trip, May 31, 2019

    Verified Expedia guest review

See all 179 reviews