RACV Torquay Resort

Photo gallery for RACV Torquay Resort

Primary image
Beach nearby
Beach nearby
Indoor pool
Indoor pool

Overview of RACV Torquay Resort

RACV Torquay Resort

5.0 star property
Beach hotel in Jan Juc with golf course and spa

9.4/10 Exceptional

425 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
1 Great Ocean Road, Jan Juc, VIC, 3228
Main amenities
  • Daily housekeeping
  • Golf course
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Children's pool
  • Spa tub
  • 24-hour room service
For families
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
  • Temperature checks

Choose dates to view prices

About this area

Getting around

  • Avalon Airport (AVV) - 42 min drive
  • Melbourne Airport (MEL) - 77 min drive
  • South Geelong Station - 19 min drive
  • Marshall Station - 20 min drive
  • North Shore Station - 25 min drive

About this property

RACV Torquay Resort

RACV Torquay Resort is a great choice for your beach stay in Jan Juc, putting you near activities like scuba diving. The indoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Offering golf course views, Number One serves local cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a golf course, a bar/lounge, and a health club. Fellow travelers say great things about the helpful staff and location.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available
This information is provided by our partners.

At a glance

Hotel size

  • 92 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 10:00 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Supervised childcare*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Yoga classes
  • Golfing
  • Pool table
  • Beach nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Built in 2013
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 18 holes of golf
  • Golf driving range on site
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable/satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Laundry detergent

Sleep well

  • Soundproofed rooms
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, One Spa. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Number One - Overlooking the golf course, this restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.
Whites Paddock - Overlooking the golf course, this bistro serves lunch and dinner.

Fees & policies

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for AUD 60.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

RACV Resort Torquay
RACV Torquay Resort Jan Juc
RACV Torquay Resort
Resort Torquay
Torquay RACV
Torquay RACV Resort
Torquay Resort
Torquay Resort RACV
RACV Torquay Resort Victoria
RACV Resort
RACV Torquay Jan Juc
RACV Torquay Resort Hotel
RACV Torquay Resort Jan Juc
RACV Torquay Resort Hotel Jan Juc

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.5/10

Cleanliness

9.2/10

Staff & service

9.5/10

Amenities

9.5/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

Wonderful stay
The resort is stunning, great facilities and fhe room size is really generous. We will definitely come back to stay longer next time.
Cynthia, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We concluded our Great Ocean Road trip by spending a few days relaxing in the is resort. It is a first rate resort and we enjoyed the facilities provided. The check in was quick and efficient and the staff are friendly. Highly recommend!
Julie, 2-night family trip
Verified Wotif guest review

8/10 Very good

Nancy, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The property is huge! It’s an excellent resort, has indoor pool and spa, gym, wellness. The room service was amazing, food was delicious you don’t need to worry about going out to find a restaurant. Pricing was decent. Staff are helpful. Got quit few hiccups, but all attended by staff. Only complaint was the cleanliness our room was huge, only complain was that the carpet floor seems like it wasn’t vacuumed. Tables and side tables still have food marks on it. Toilet floor was quiet dirty with all markings of something sticky, same with the sink, you can see all the marks of glasses or whatever sticky stuff was put on top. Also be careful going to the pool, watch your child, one kid slipped and bump her head, my daughter trip on the mat placed in front of the entry door to the pool and hit her face on the door. Otherwise it was a great place to stay.
Amor, 1-night family trip
Verified Wotif guest review

4/10 Fair

I understand the hotel is premium and has a remarkable room view. However, the room decorations and fittings are out of date…for a hotel of that pricing…no smart TV, no usb or power plug for phones beside the bed…furnitures are rather old…yes the view is nice…but the interior is really not quite up to standards for 800AUD per night during summer…I am sorry…but it’s quite disappointing.
Zhang, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Terrible experience
After being in lockdown for two years we finally had an opportunity to go on our first family holiday with our four kids. From the minute we arrived we were majorly disappointed. The man at reception when we first arrived didn’t tell us about any facilities or where they were until I asked. It was our first time there at the resort. He then refused to take our bags up to the room and said we had to do it ourselves. When I explained we couldn’t fit the trolley on the elevator with us and our four kids he then sent someone with our bags around twenty minutes later. We had dinner at the restaurant on our first night there and the service was disgusting. The waitress argued with us about a free ice cream when we had already said we were happy to pay for it but continued to make her incorrect opinion known before she realised I was actually correct and no apology given. We left our cigarettes and lighter on the table and left only to return five minutes later to argue with several staff members. We were humiliated and laughed at by staff only for the first waitress to pull them out of her pocket 15 minutes into me being so upset at the whole ordeal. We also took the kids out to playground at 6:30 the next night only to be locked out there. The maintenance man locked the door without checking if anyone was out there and went home early. When we rang reception to ask to be let in she advised us we needed to walk around the entire resort with one child needing the bathroom.
Anne-louise, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Prijinth, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff were wonderful. Room a little dusty
Daniella, 2-night trip
Verified Wotif guest review

10/10 Exceptional

Lisa, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

One day not long enough
Great facilities, great meals and buffet breakfast but a few times staff attentiveness was hit and miss when it came to being attended to at the front of the restaurant and even at check in. Still very happy with the level of comfort and the meals were above what i envisaged. I definitely will return
1-night trip
Verified Hotels.com guest review