6/10 Good
28 March 2022
Great Apartment... not so great Customer Service..
The apartment itself is nice and in good condition, but it wasn't very well equipped... needed more utensils for cooking and for example the dining table had initially 4 chairs (this is an apartment of at least 6 people).. and one of the chairs was broken... after we reported the chair broken, they took it away, but they didn't replace it....
In terms of logistics... the check-in process to get into the apt is easy, but arranging to do the security deposit was NOT. It can only be done from 9am to 5pm... In our case this was very inconvenient because we had paid tours organized every day and we arrived after 5pm... the guy we spoke us told us that we either stayed to do the security deposit procedure or they would lock us OUT of the apt.... I asked if I could give him my CC number via phone and he said no.... at the end I left him my CC in the apt so he could swipe it... luckily I was able to call the bank and make sure that they would ONLY authorize one charge on that card for the amount of the deposit and that's why I left it there for them.... So instead of them being accommodating to our schedule and needs, we had to accommodate them...
Beyond that... the apt was great, location was great and even the bar was good enough for a couple of drinks and a great view...
Henrique, 7-night family trip
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