Rafael Residence

Staff was amazing at being on top of our stay. Contacted us several times to make sure the rooms were set up according to our needs. Location is excellent. Only downside was that the room was a bit small for 3 adults and we ended up having to take an additional room for the 3rd person last minute at the peak rate.

There wasn’t really anything unique to the Property but the price.. I guess you get what you pay for. Rooms poked tired and towels for showering were very worn

nice location , clean room , would come back again

This is a very hotel. Once arrival Lito offered something to drink and gave me a early check in which a greatly appreciated. I had a little apartment with kitchen, living area. Bed was very comfortable and AC worked good. Vert nice quite area with wine, food shops. I did not give 5 stars just because is a little bit far. Thank you guys for a great stay

The location in Baca beautiful end very peaceful compared to the city. The management and housekeeping staff are friendly, professional and efficient. It is a very basic hotel but clean and comfortable. The kitchenette is a great alternative to going out for all meals, and the local specialty stores are nearby.

The property manager was great about coordinating taxis and shuttles for us. Lior was very helpful and made our stay pleasant!

The apartments are quite nice (small) and the location is in a great neighborhood. The parking garage is useful if you have a car. The kitchen is nice too. But Jerusalem can get quite cold in the winter and the heater was only in the living room so the bedroom could get *really* cold. Service was not great. I asked for a shabbat hot water plate (twice) and it was not provided. The phone was broken. The safe was not enabled. A promised 10% discount at a local cafe had been discontinued and management didn't bother to delete it from the binder in the room.

This is a wonderful location and the suites are beautiful. My only concern is that the kitchen had only dinnerware and flatware but no cooking utensils. I asked for a pan and sharp knife and they were promptly provided. I don’t know if they would have provided more equipment if asked. Also, there isnt a 24 desk but a ph # you can call for emergencies.

The suite was clean but very much smaller than expected since it was rated as superb. I would rate it as good and adequate. The toilet seat was broken and the air conditioner did not work properly. The bathroom at the reception was not clean and the coffee facility was disappointing. The manager was helpful and nice.

Lior, the manager, was very helpful and kind. The apartment is in a very lovely location within walking distance to Tachanat Rishona (First Sation) and Emek Refaim. The apartment was very clean and modern. The only thing that wasn't so great was the shower pressure. Otherwise, I'd stay here again!