The place overall is very nice, clean and convenient. It is right in the middle of London center with an easy walk to the Tube and Thameslink. The apartment very spacious for a family of four with two bathrooms. The people at the front desk are helpful and nice. The AC however did not work, although they advertised the room as having AC. The first day or two the reception people said it was being looked into and a repair man should be coming, but other reception people told us that its has been out since the repair work started on that wing. We felt a little deceived. It wouldn't have been a big deal, but London was going through a hot spell and we were on the 4th floor and only could open our windows a crack. It was very hot when we returned from a day of touring and had to take cold showers to cool off before bed. If the AC situation was fixed, and/or just told the truth from the beginning... I would highly recommend this place.