Mega Boutique Hotel & Spa Bali

The property is good, they gave free upgrade from Deluxe suite to executive suite but executive suite was smaller compared to Deluxe and we couldn’t use bath, no aircon, too hot and couldn’t keep toiletries open cockroaches and lizards were everywhere as this bath was outside in balcony. Other deluxe suite no proper cooling. Couldn’t sleep properly it was too noisy the whole night.. vehicle’s sound and there was temple next to hotel the whole night some song was going on.. we couldn’t relax and have a sound sleep. Also, Had very bad experience at restaurant downstairs, I just went and asked for glass of water as I was getting bad hiccups but guy refused to give a glass of water. He is telling me it’s only for staff and customers get two bottles of water in their room.. I don’t know how they can expect us to go to 6th floor when a person is getting bad hiccups and all I wanted is two sip. I even asked him just give me half a glass he said it’s only for staff.. very very disappointing.. I will never go back to same hotel again.

I think there are different things are not good. Service for breakfast is not efficient. The tables change customer and don't clean. And when the food finish the don't put more. Only if customer ask. The hotel needs clean more..... And service will be better.

Tolet have ants, brown color towel with bad perfume smell and breakfast tables unclean....etc

The room is lack of cleanliness

Property located in a busy area. We stayed in Junior Suite at the 4th floor and could hear traffic past midnight. I'm a heavy sleeper, so it didn't bother me. Breakfast was good. Pool and gym good. I asked for a second access card but they said hotel policy we were entitled to 2. Bathtub was dirty and has not been touched for months. We came back late one night and spotted a few rats scurrying around in our floor. Stay is ok for the price as I got the room 50% off.

Serious cockroach issue!! Multiple cockroaches in my room, balcony, bathroom and toilet. I sat on the roof one evening because i couldn't bare to be in the room but found that they were also in the roof toilets and up the bathroom walls. I checked out on my second day. The staff offered to move me to a new room but i no longer wanted to stay there. I was not offered a refund for the rest of the week that i had booked which was disappointing.

The hotel is not near the beach, despite expedia stating it was. The hotel is on a main road which is impossible to cross and heavy traffic means you standing for hours. Breakfast is limited and often staff will say there are is no food left. The staff are not friendly when you refuse to purchase drinks there for expensive prices. The pool area is nice however no staff present. The taxi drivers attached to the hotel have ripped us off and will lie about prices. The nearest beach is about 30 to 40 minutes by cab. I would say unless your happy to travel and have the budget for this do not stay here

Frienfly staff. Only roof top bar so if raining no bar inside hotel. Management quick to relocate room when sircon wss not working. Would not allow me to take breakfast to room for injured husband whom had just got out of hospital and was there to recovet. Very noisy with road traffic but close to hospital which was the purpose of orr stay

Fantastic rooftop infinity pool. Great breakfast buffet. Friendly and helpful staff. Decent location, a short 5 minute drive to the beach.

Says the hotel is close to the main town. It’s actually a 10 minute drive in 20 minutes in traffic. It’s imposible to walk as the hotel is situated on a highway bypass so walking is not ideal considering how busy Kuta is. The buffet breakfast is horrible, ants crawling all over the food. Nothing western, now I understand that when travelling you try that countries food, but after getting sick sometimes that’s all you can eat. We were given the wrong room and didn’t question it until after we had to re book another night due to our flight being cancelled. All in all not very impressed with the hotel overall. The beds weren’t comfy and they refused to give us two seperate beds, the rooms were clean but on multiple occasions only gave us one towel.