Hotel Istana Permata Ngagel

3.0 star property
3-star hotel in Gubeng

Choose dates to view prices

Hotel Istana Permata Ngagel

Photo gallery for Hotel Istana Permata Ngagel

In-room safe, desk, bed sheets

Overview of Hotel Istana Permata Ngagel

Property highlights

  • Free parking
  • Free WiFi
  • Air conditioning
  • Laundry facilities
  • 24/7 front desk
Jl. Ngagel Jaya Indah 4-18, Surabaya, East Java, 60283
Main amenities
  • Daily housekeeping
  • 24-hour room service
  • 24-hour front desk
  • Air conditioning
  • Laundry service
  • Multilingual staff
  • Concierge services
  • Luggage storage
Feel at home
  • Private bathroom
  • Television
  • Daily housekeeping
  • Lift
  • Dry cleaning/laundry service
  • Free self-parking

Room options

Deluxe Double Room

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

Standard Double Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Standard Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

About this area

What's nearby

  • In Gubeng
  • Tunjungan Plaza - 5 min drive
  • Pakuwon Mall - 14 min drive

Getting around

  • Surabaya (SUB-Juanda) - 38 min drive
  • Surabaya Gubeng Station - 5 min drive
  • Surabaya Pasar Turi Station - 8 min drive
  • Tandes Station - 17 min drive
  • Ngagel Station - 29 min walk


  • Boncafe - 2 min drive
  • Pangsit Mie Babat Otot Jembatan Merah - 10 min walk
  • Sate Ayam Ponorogo Pak Seger - 2 min drive
  • Soto Madura Tropicana - 11 min walk
  • Madame Chang - 2 min drive

About this property

Hotel Istana Permata Ngagel

Located near a train station, Hotel Istana Permata Ngagel is a great choice for a stay in Surabaya.


English, Indonesian

At a glance

Hotel size

  • 100 rooms
  • Arranged over 3 floors


  • Check-in time from 2 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • 24-hour room service


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff


  • 1 building/tower
  • Built in 1998


  • Lift
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk


  • Daily housekeeping
  • In-room safe

Fees & policies


Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Istana Permata
Hotel Istana Permata Ngagel
Hotel Istana Permata Ngagel Surabaya
Hotel Ngagel
Istana Permata
Istana Permata Hotel
Istana Permata Ngagel
Istana Permata Ngagel Hotel
Istana Permata Ngagel Surabaya
Hotel Istana Permata Ngagel Surabaya, Java
Istana Permata Ngagel Surabaya
Hotel Istana Permata Ngagel Hotel
Hotel Istana Permata Ngagel Surabaya
Hotel Istana Permata Ngagel Hotel Surabaya

Frequently asked questions

Are pets allowed at Hotel Istana Permata Ngagel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Istana Permata Ngagel?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Istana Permata Ngagel?
You can check in from 2 PM - anytime. Check-out time is noon.






Staff & service


Property conditions & facilities


4/10 Fair

Verified guest review

4/10 Fair

old hotel
old hotel with very basic facilities. nothing like the pictures shown. rooms are not well maintained.
Verified guest review

4/10 Fair

nothing like in the pictures
Had a fast check in experience even though I arrived late at night. I guess the hotel rarely have guests because the room I got was really old and dusty. The room is nowhere like the pictures displayed. Everything was old and worn out. The windows are useless as it opens to a wall, therefore you wouldn't know if it is day or night. Like previous comments, towels are given only upon request. I think this way is better, so that you wouldn't be expecting dusty towels when check in. Breakfast is just simple. Room service is 24 hours, but I rather go to rather go to the warung nearby for better tasting food. Staff are friendly and accommodating. Don't think I will stay here again, didn't feel comfortable.
Verified guest review

8/10 Very good

Verified guest review

2/10 Poor

"Uncomfortable staying"
It's an old hotel, unhealthy and worn out condition. A lot of mosquitos till inside the room.
Verified guest review

2/10 Poor

Erlyana, 1-night trip
Verified Expedia guest review