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Borneo Royale Hotel

Photo gallery for Borneo Royale Hotel

Front of property
In-room safe, desk, iron/ironing board, free WiFi
Café
Lounge
View from room

Overview of Borneo Royale Hotel

Borneo Royale Hotel

4.0 star property
4-star hotel in Tawau with spa and restaurant
7.0 out of 10 Good
7.0/10 Good

167 verified Hotels.com guest reviews

Property highlights

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
The price is S$87
Price available on 15/06/2023
Map
Mile 1, Jalan Kuhara, Tawau, Sabah, 91000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Fitness centre
  • Sauna
  • Room service
  • Coffee shop/cafe
  • Conference centre
  • 6 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
For families
  • Fridge
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

About this area

Getting around

  • Tawau (TWU) - 27 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Pasar Malam Takada - 5 min walk
  • Kedai Kopi Mui Lok - 8 min walk
  • Restoran Hj Tamrin - 8 min walk
  • Restoran Balikpapan Seafood - 10 min walk
  • Cafe@7 Hotel Promenade - 1 min walk
Map

About this property

Borneo Royale Hotel

Borneo Royale Hotel offers an airport shuttle (available on request) for MYR 50 per person one-way. Guests can be pampered with massages at the spa and grab a bite to eat at the coffee shop/cafe. Other highlights at this upmarket hotel include a bar/lounge, a fitness centre and a sauna. Fellow travellers say good things about the convenient parking and comfortable beds.

Languages

English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 180 rooms

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The host will greet guests on arrival
  • If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free uncovered on-site self-parking

Transfers

  • Airport shuttle from 7:30 AM to 6:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Local/corner shop

What to do

  • Shopping

Working away

  • 6 meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre
  • Full-service spa
  • Sauna
  • Banquet hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MYR 50 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for MYR 60.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.

Also known as

Promenade Hotel Tawau
Promenade Tawau
Promenade Hotel Tawau Sabah
Borneo Royale Hotel Hotel
Borneo Royale Hotel Tawau
Borneo Royale Hotel Hotel Tawau

Frequently asked questions

Does Borneo Royale Hotel offer free cancellation for a full refund?
Yes, Borneo Royale Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Borneo Royale Hotel?
As of 8 June 2023, prices found for a 1-night stay for 2 adults at Borneo Royale Hotel on 15 June 2023 start from S$87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Borneo Royale Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Borneo Royale Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Borneo Royale Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Borneo Royale Hotel?
Yes, an airport shuttle is available from 7:30 AM to 6:00 PM on request. The charge is MYR 50 per person one-way.
What are the check-in and check-out times at Borneo Royale Hotel?
You can check in from 2 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Borneo Royale Hotel and nearby?
Borneo Royale Hotel has a spa and a fitness centre.
Are there restaurants at or near Borneo Royale Hotel?
Yes, there's an on-site restaurant.
What's the area around Borneo Royale Hotel like?
Borneo Royale Hotel is a short 16-minute walk from St. Patrick's Anglican Church and 18 minutes' walk from Al-Kauthar Mosque. Travellers say that this hotel is in a good location.

Reviews

7.0

Good

6.5/10

Cleanliness

7.3/10

Staff & service

7.5/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Good

Love the gym and sauna
The room condition was just ok. Carpet full with iron mark because their dont provide iron board in the room. You have to request for. The one i receive not function well. The only why i choose this hotel because it have gym, jacuzi and sauna which i love to spend time there. I hope service to be improve.
2-night business trip
Verified Hotels.com guest review

2/10 Poor

Rundown and no sound insulation, can clearly here next door
Pik Boon, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Alwaleed, 1-night trip
Verified Orbitz guest review

8/10 Very good

Stay acceptable
This is my firstime stay at the hotel after 2 years. The room not that quite mantained as before when it was under promenade but still good for stay. The bathroom especially shower side please get rid the mold at the wall. Breakfast also good and acceptable. The reason why i will stay again at this hotel because their have the gym facilities and sauna. But please repair some gym equipment and also the jacuzi.
3-night business trip
Verified Hotels.com guest review

8/10 Very good

Ahmad Shah, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Grace, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Jaspal Kaur, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Good condition but old hotel near to town area.
Andy, 1-night family trip
Verified Expedia guest review

4/10 Fair

Chung Yee, 2-night trip
Verified Expedia guest review

10/10 Exceptional

mohd safarin, 1-night trip
Verified Hotels.com guest review