Southern Sun Abu Dhabi

Good buffet breakfast even Covid19 is ongoing. Had to use gloves to pick up the food which is a good protection measure. Self parking in the basement. Nice and clean hotel. Recommend it.

I was given twin room at 19th floor the view was good and I liked the room. But the problem was music from the swimming pool bar. I was trying to sleep but there was constant loud live music from outside. I thought the neighbor brought the karaoke and sang it. But I was advised that it was from the pool bar at 27th floor and the music last over mid-night. Nature of shape of the building, the sounds echoed and we were really struggling with sleep that night. The next morning, we checked with reception and advised that there will be another bank will play the music that night. So we asked to change the room and receptionist promised to give quite room with twin beds when it is ready. We packed all our stuff and came back that evening and informed that the only available room is at the same floor with loud music again. I was super upset and advised that either we could choose to sleep in king bed sharing bed with my friend or has to go back to the room at same floor with loud music. Later they prepared the room at 14th floor after separating the king bed (it was quite small and almost half size of the bed from twin beds) after big argument. 14th floor room looks like have not used it for long, we only had one tower and bath was quite dusty so we had to clean the bath before using it. One thing I appreciate that they were flexible with changing my breakfast date.

Met friends, had a snack excellent quality

I always enjoy staying at the southern sun hotel due to service, location and comfort. This time, service was a bit lacking due to my experience checking in. Basically I was skipped in the queue twice by the Arab man checking people in who seemed to only want to help other Arab men. When confronted, he ignored the situation and continued to help the Arab men that were behind me. It really soured my experience and I canceled my booking for the following week as a result. Eventually, I’ll let the experience go and return to the southern sun for another stay as I enjoy the overall experience there.

Checking-in was a very bad experience

A fab visit that was comfy and we felt well cared for

Very friendly staff specially the reception manager. Small issue with the booking that was not the hotel’s fault but he got everything sorted in minuets. It was our first time in the hotel and we are definitely coming back.

Nice spacious rooms, staff is nice and friendly! Clean. Only problem had when my 2nd guest arrived after me, they wouldn’t let them up, after telling them prior they was coming. Had to go down to collect them, but overall okay stay

Mohamed the manager was amazing. I checked in at 11 am he was incredibly friendly and very welcoming :)