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1 room, 2 adults

Shangri La Hotel At The Shard London - London

5-star5 stars
31 St Thomas Street, London, England, SE1 9QU, United Kingdom

Luxury hotel with indoor pool, near Borough Market
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Vibe
Awesome vibe
Room
Great room
Service
Fantastic service
Pool
Ordinary pool

Shangri La Hotel At The Shard London - London

More Info: 6823 2342

from S$552
  • Deluxe Room, 1 King Bed, City View
  • Iconic City View Room - 1 King
  • Premier Room, 1 King Bed, City View
  • Premier Room, 2 Twin Beds, City View
  • Premier Shard Room King
  • Superior Shard Room - 1 King
  • Premier Shard Suite
  • Iconic Shard Suite
  • Suite (Southwark)
  • Suite (Westminster)
  • Suite (London)
  • Suite (Shangri-La)
  • Deluxe Room, 2 Twin Beds, City View
  • Premier Room, 2 Twin Beds (Shard)
  • Superior Room, 2 Twin Beds (Shard)
  • Room, 2 Twin Beds, City View (Iconic)

What’s around Shangri La Hotel At The Shard London - London

Top spots nearby

Recommended by this property

  • Borough Market (3-minute walk)
  • London Bridge (4-minute walk)
  • HMS Belfast (4-minute walk)
  • Globe Theatre (8-minute walk)
  • Tower of London (9-minute walk)
  • Tate Modern (10-minute walk)
  • St. Paul's Cathedral (14-minute walk)
  • London Dungeon (21-minute walk)
  • Big Ben (25-minute walk)
  • O2 Arena (6.2 km)

Getting around

  • London (LHR-Heathrow) - 54 min drive
  • London (LCY-London City) - 28 min drive
  • London (LGW-Gatwick) - 85 min drive
  • London Bridge Station - 1 min walk
  • London Cannon Street Station - 13 min walk
  • London Fenchurch Street Station - 18 min walk
  • London Bridge Underground Station - 2 min walk
  • Borough Underground Station - 9 min walk
  • Monument Underground Station - 12 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 202 rooms
  • This hotel is arranged over 19 floors

Check-in and check-out

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special. For more details, please contact the property using the information on the reservation confirmation received after booking.
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Please note that room layout, furnishings, and views may differ from the photos shown.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Spa services on site
  • Fitness facilities
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 2335
  • Conference space size (meters) - 217
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
Languages Spoken
  • Arabic
  • Chinese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Frette Italian sheets
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Pay movies
  • Digital TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Lang - This delicatessen specializes in British cuisine and serves breakfast, lunch, dinner, and light fare.

Gong - Overlooking the pool, this cocktail bar serves light fare only. Open daily.

Ting Lounge - This restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Ting Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Shangri La Hotel At The Shard London - London’s small print

Also known as

  • Hotel London Shard
  • Shard London Shangri Hotel
  • Shangri-La Hotel, At The Shard, London England
  • Shangri Hotel Shard London
  • Shangri Hotel Shard
  • Shangri La Hotel At The Shard London Hotel
  • Shangri La Hotel At The Shard London London
  • Shangri La Hotel At The Shard London Hotel London
  • Hotel Shard
  • London Hotel Shard
  • Shangri Hotel London
  • Shangri London
  • Shangri La At The Shard London
  • Shard Hotel London
  • Shard Hotel Shangri
  • Shard London Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Self parking costs GBP 50.00 per night

Valet parking costs GBP 50.00 per night

Buffet breakfast is offered for an extra charge of GBP 36 for adults and GBP 18 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of GBP 160.00 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Exceptional 9.4 From 623 reviews

Poor 2.0
Horrible service in restaurant. Price was 90 pounds for 3 course dinner. Pretentious menu was not executed well. Diners leave meal still feeling hungry because more effort is put in how the dish looks than what it tastes like. Wait staff allowed our ice cream to melt on the serving tray sitting next to our table. Slow to fill wine glasses or drinks. Does not cater to people with allergies. Waiter actually said this is all we have, but prepared french fries and a rice dish for the table next to us who was consuming all of the wait staffs time. View was amazing when the clouds did not completely obstruct the view. Unless the service and dining menu improves it is only a matter of time before this property is only known for a view. All staff was completely focused on preparing for New Year's Eve and said they were too busy to check us out.
us2 night family trip
Exceptional 10.0
Perfect Night!
This hotel is amazing! Everyone is extremely friendly and helpful and are trying to make your stay an enjoyable one. It was a clear day when we arrived so we decided to upgrade to a room with a view. The room is very spacious and comfortable with all 5 star amenities. We enjoyed the view with a bottle of Champagne at night and donuts/coffee in the morning. Perfect stay to wrap up the holiday season. We may make this annual trip as the hotel is just fantastic!
Kendra, gb1 night trip
Exceptional 10.0
The hotel is fantastic. The views are great and the comfort of the rooms is top end.
gb1 night trip
Exceptional 10.0
amazing stay
The overall stay was amazing , the rooms are comfy and clean, especially liked the design , the bathroom had heated floors which was nice, the views are amazing
Ranisha, us1 night trip
Fair 4.0
disappointment
We celebrate our anniversary every year in London and we choose Shangri La this year staying there for five nights. I sent an email specifically a week before the trip alerting them of our celebration and was acknowledged on that. However during our checkin, there seem to be a lack of communication thus no remark was being made at the reception. We were expecting an early check in as this was not a busy period. I know its not a must but many hotels can usually accomodate it during the less busier period. Anyway, we were given the key after 1pm after some negotiation. But disappointingly, no special decoration was made for the occasion, not even a simple note of congratulation. Maybe we were pampered too much at Mandarin Hyde Park and Lanesborough during our previous stays. The alarming thing is that the duty manager was fully aware of our purpose of visit but nothing was done to improve the situation. On the slightly positive side, selective staff from concierge and cafe showed professionalism. So aside from the view, overall experience of the stay was appalling. My feeling is that the hospitality standard at this hotel also rank below par vs. the other Shangri La properties in Asia.
hk5 night trip

Shangri La Hotel At The Shard London - London

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