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Terra Nova Hotel

Photo gallery for Terra Nova Hotel

Front of property
Terra Room | Desk, iron/ironing board, cots/infant beds, free WiFi
Meeting facility
Reception
Shower, designer toiletries, hair dryer

Overview of Terra Nova Hotel

Terra Nova Hotel

3.0 star property
3-star hotel with conference centre, near Jonker Street Night Market

7.2/10 Good

95 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
Map
No. 29, Jalan KSB 11, Taman Kota Syahbandar, Malacca City, Malacca, 75200

Guests rated this location 6.8/10

Main amenities
  • Room service
  • 24-hour business centre
  • Conference centre
  • Airport shuttle
  • Area shuttle
  • 24-hour front desk
  • Air conditioning
  • Laundry service
  • Self-serve laundry
  • Meeting room
  • Concierge services
  • Free newspapers in the lobby
For families
  • Cots/infant beds (surcharge)
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Coffee/tea maker
  • Lift

Room options

About this area

What's nearby

  • Heart of Malacca City
  • Jonker Street Night Market - 21 min walk
  • A Famosa - 4 min drive
  • Dataran Pahlawan Melaka Megamall - 7 min drive
  • Mahkota Parade Shopping Mall - 8 min drive

Getting around

  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Nancy's Kitchen Nyonya Cuisine - 13 min walk
  • Lee Noodle Cuisine - 13 min walk
  • Yeast Pastry House 伊士多面包菓子工房 - 13 min walk
  • Asam Pedas Gearbox - 13 min walk
  • Colin's Cafe / Place - 13 min walk
Map

About this property

Terra Nova Hotel

Terra Nova Hotel offers an airport shuttle (available 24 hours) for MYR 400 per vehicle roundtrip. You'll have free perks such as WiFi and self-parking. Also, this hotel is 1.1 mi (1.7 km) from Jonker Street Night Market. The helpful staff and WiFi get good marks from fellow travellers.

Languages

Chinese (Mandarin), English, Indonesian, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 48 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM until 11:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site
  • On-site parking is limited (max. 2 spaces per unit)

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Room service (limited hours)

Working away

  • 24-hour business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2013
  • Television in common areas

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Malay

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Cot/infant bed (surcharge)

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

Fees & policies

Refundable deposits

  • Cash deposit: MYR 50 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Airport shuttle service is offered for an extra charge of MYR 400 per vehicle (roundtrip)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Cots/infant beds are available for MYR 30.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

<p>This property accepts credit cards.</p>

Also known as

Terra Nova Hotel
Terra Nova Hotel Malacca
Terra Nova Malacca
Terra Nova Hotel Hotel
Terra Nova Hotel Malacca City
Terra Nova Hotel Hotel Malacca City

Frequently asked questions

Does Terra Nova Hotel offer free cancellation for a full refund?
Yes, Terra Nova Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Terra Nova Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Terra Nova Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Terra Nova Hotel?
Yes, there's free self parking. Parking spaces may be limited. Motorhome/coach/lorry parking is available.
Is an airport shuttle service offered by Terra Nova Hotel?
Yes, an airport shuttle is available. The charge is MYR 400 per vehicle roundtrip.
What are the check-in and check-out times at Terra Nova Hotel?
You can check in from 3 PM - 11:00 PM. Check-out time is noon.
What's the area around Terra Nova Hotel like?
Terra Nova Hotel is in the heart of Malacca City, a short 18-minute walk from No 8 Heeren Street Heritage Centre and 19 minutes' walk from Straits Chinese Jewellery Museum. Travellers recommend the hotel for its walkable location.

Reviews

7.2

Good

7.5/10

Cleanliness

7.1/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

10/10 Exceptional

Toh, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Fatin, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Satisfactory and quiet stay.
Everything is fine but it would be better if the staff can allocate guests to a separate floor which is further away from the noisy tour group.
2-night trip
Verified Hotels.com guest review

8/10 Very good

Noramirah, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

1-night romance trip
Verified Hotels.com guest review

4/10 Fair

Wife Got Locked In The Toilet
My wife was about to go to take a shower, closed the door (without locking) to hang the towel and then tried to open it again, and that's it, she's locked inside !! To recap, she did not lock the door in the first place ! Contact the reception, who in turned contact the doorman, and in the end contacted the maintenance guy, and all in, my wife was locked in the toilet for almost an hour !! The lock eventually was smashed into pieces before the door can be opened! (Good lock though) Needless to say, they changed for us another room and thankfully, it was uneventful :) Not a bad hotel, in fact, not our first time there, and will be there in the future too, but does leave my wife a phobia and she dare not lock the door even after changing room. (just imagine if she's alone in the first place and I'm not there to know that she's locked inside !!!)
1-night trip
Verified Expedia guest review

10/10 Exceptional

We'll Be Back
It's not our first time staying here, and while the first time we have very bad experience with their WiFi, this time, everything is smooth sailing. We spend 2 wonderful nights here and we will definitely be back again.
Delson, 2-night trip
Verified Expedia guest review

8/10 Very good

Good location, but need to train housekeeping
Overall is good, the only thing is the cleanliness, when we go in the room, can see the dustbin is with garbage thrown by last guest. Even there are toothbrush(used) placed in the toilet window...
Verified Hotels.com guest review

6/10 Good

decoration
The room's decoration is quite old and not bright enough
1-night trip
Verified Expedia guest review