Silvana Mountain Hotel

Photo gallery for Silvana Mountain Hotel

Primary image
Indoor pool
Indoor pool
Indoor pool
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Overview of Silvana Mountain Hotel

Silvana Mountain Hotel

3.0 star property
3-star ski-in/ski-out hotel with spa, near Matterhorn Express II Cable Car

9.8/10 Exceptional

16 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Lounge area
Map
Furi 265, Zermatt, VS, 3920
Main amenities
  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Ski storage
  • Fitness center
  • Sauna
  • Steam room
  • Spa tub
  • Room service
  • Terrace
For families
  • Playground on site
  • Separate sitting area
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Sion (SIR) - 24.1 miles/38.7 km
  • Geneva International Airport (GVA) - 79.2 miles/127.5 km
  • Zermatt Station - 1 min drive
  • Täsch Station - 4 min drive
  • Gornergrat Station - 65 min drive

About this property

Silvana Mountain Hotel

Silvana Mountain Hotel allows you more time for skiing with ski-in/ski-out access, plus you'll be 0.2 mi (0.3 km) from Matterhorn Express II Cable Car. Guests can indulge in massages at the spa, and Restaurant Gitz-Gadi serves lunch and dinner. An indoor pool, a bar/lounge, and a fitness center are other features. Ski storage is also available.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Clean & Safe (Switzerland)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 22 rooms

Arriving/Leaving

  • Check-in time from noon - 5 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 10:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed*
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service
  • Snack bar/deli

Taking the kids

  • Playground
  • Children's menu

What to do

  • Hiking/biking trails
  • Rock climbing

Working away

  • Meeting room

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Ski storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Well-lit path to entrance

Languages spoken

  • English
  • French
  • German

Ski

  • Ski-in/ski-out access
  • Ski storage
  • Snowshoeing
  • Downhill skiing nearby
  • Ski lessons nearby
  • Snowboarding nearby
  • Ski rental shops

Room amenities

Be entertained

  • 55-inch Smart TV
  • Digital TV channels

Home comfort

  • Bathrobes

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms

What to enjoy

  • Balcony
  • Separate sitting area
  • Heated floors

Freshen up

  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room.

Dining

Restaurant Gitz-Gadi - This restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

Renovations and closures

The property is closed during October, November, and May.

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of CHF 10 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Silvana
Hotel Silvana Zermatt
Silvana Zermatt
Silvana Hotel Zermatt
Silvana Mountain Hotel Zermatt
Silvana Mountain Zermatt
Silvana Mountain
Silvana Mountain Hotel Hotel
Silvana Mountain Hotel Zermatt
Silvana Mountain Hotel Hotel Zermatt

Frequently asked questions

Overall score and ratings

9.8

Exceptional

9.6/10

Cleanliness

9.9/10

Staff & service

9.5/10

Amenities

9.3/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

Bruce, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Efficient, well thought out rooms Charming decor Beautiful spa Wonderful on site restaurant Courteous, professional, accomodating staff - service was beyond excellent. If you're coming to the Zermatt area, this is the only place you should ever stay
Robert, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

Great lovely hotel. A beautiful clean little boutique hotel that is a very authentic Swiss mountain lodge with a lot of attention to details visible in every aspect of the property. That care combined with the friendliness of the owner and the staff created a very comfortable atmosphere that we really enjoyed. The location outside of the hustle and bustle of Zermatt is idyllic and beautiful and the integrated restaurant served delicious authentic Swiss food. Will for sure come back
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Perfection in the alps
Hotel Silvana is perfect - the owners and staff are wonderful, helpful and caring. The hotel is clean, modern and surprisingly full of amenities. The food in the restaurant was fantastic and in a perfect setting.
Verified Expedia guest review

10/10 Exceptional

Great hotel, great food, right next to the piste.
A really excellent stay. Ski in, ski out made the day start and end well. Hotel is friendly with great food and in an amazing location.
Verified Expedia guest review

10/10 Exceptional

Amazing hotel in the mountains
This hotel is simply amazing for its location, rooms and most importantly its FOOD. It's only a few minutes walk from Furi cable car station and you can take a nice walk approx 2hr with the view of the mountain Matthorn (and the other mountains) if you take the cable car 1 station up. Very nice for people who wanna hike or cycle around. The food is better than any other hotel or restaurant we visited in Switzerland!! And it's only 40 CHF for a 4-course dinner, totally worths it. The staff in the hotel is very nice and speak very good English:p Gonna stay again if we go next time.
Verified Hotels.com guest review

10/10 Exceptional

Toller Wellnessbereich und Stylevolle Einrichtung. Sehr freundlicher Empfang und aufmerksames Personal. Schöner ruhiger Ort, perfekt um abzuschalten
1-night trip with friends
Verified Ebookers guest review

10/10 Exceptional

Una vista impresionante, nos impresionó mucho. Todo desde el desayuno excelente, la amabilidad de la familia Binner siempre atenta y en procura de ayudar en todo. Altamente recomendado.
Manuel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Good service Early check in is possible if the room is ready
1-night trip
Verified Expedia guest review

10/10 Exceptional

Dany and the Hotel Silvana team, 24 hours a day!!
Due to avalanche risks Zermatt was cut off from the outside world so our stay was extended from 3 to 5 nights. Everything was done to make sure our stay was as comfortable as possible despite the extreme conditions outside. Thanks to the whole Hotel Silvana team, we had a great time!
Neil, 3-night romance trip
Verified Hotels.com guest review