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Overall score and ratings

6.0

Good

6.4/10

Cleanliness

6.5/10

Staff & service

10.0/10

Amenities

5.5/10

Property conditions & facilities

2/10 Poor

Terrible
We booked a deluxe room from Hotels.com and when we arrived, they "upgraded" us to a family room. However, it seemed like it was more of a downgrade than an upgrade. I felt utterly cheated! This wasn't the first time that my room looked nothing like what I booked on hotels.com. 1. The room looks nothing like an upgrade of our deluxe room. The room in our book looks classy with better furnishing. The family room on the other hand had a very old toilet, with taps that squeak when we tried to turn them on and was dusty with cobwebs in the furniture. 2. The toilet was faulty, giving off unbearable noises that sounded like cars horning every 30 seconds. How unbearable was that? An upgrade huh? 3. I couldn't turn the taps on and off properly. That was how ancient the furnishing was 4. The kettle looks disgusting on the interior, as if nobody had washed and used it in a long time 5. The call for prayers start loudly at 5am and 7am and we couldn't get a goodnight's rest! 6. We called the reception to fix our bathroom and they took 1 hour to come back to us because they couldn't understand English and they kept sending people to check without fixing the issue! 7. There were so many people at breakfast that we couldn't even get a seat! If I could give a negative one rating of this property, I wouldn't hesitate to. I felt cheated because my room was nothing like what I saw in the booking and seriously? An upgrade? Doesn't seem like it!
1-night romance trip
Verified Hotels.com guest review

6/10 Good

Pretty old room, water leaking in the bath room, sound proof between rooms was bad, could hear clearly kids horseplaying in the next room.
Verified Hotels.com guest review

6/10 Good

The room is big and close to mall
The hotel is old and noisy.very close to town but nothing much to do and see in this area
Verified Expedia guest review

8/10 Very good

Clean and comfort for one night stay. The pool is nice. Food is good
Verified Expedia guest review

6/10 Good

Verified Hotels.com guest review

8/10 Very good

Its okay.
its okay.
Verified Hotels.com guest review

4/10 Fair

Verified Hotels.com guest review

4/10 Fair

Extremely dated. Mixed ratings.
Room was extremely dated. Toilet was somewhat grimy, shower had low water pressure. Most features in room were discoloured. Aircon took some time to cool but even then it was not cold despite lowest setting. That said, bed was OK, and the hotel was located next to the Mall. Breakfast was average but sufficient. Would not stay again unless I really want access to the Mall.
Verified Hotels.com guest review

6/10 Good

Facilities: Tired, being remodelled; Value: Moderate, cheaper at hotel desk!; Service: Basic, Polite; Cleanliness: Tidy; doubtful would stay there again
Verified Wotif guest review

10/10 Exceptional

スタッフがみんないい人でした。
Shino, 1-night trip
Verified Expedia guest review