Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Generations Riviera Maya, Gourmet All Inclusive by Karisma

Beachfront property in Playa del Carmen with spa and outdoor pool

  • Free WiFi and free parking
From
S$578

Image gallery

  • Suite, 3 Bedrooms, Oceanfront (Swim Up) - Balcony
  • Suite, 3 Bedrooms, Oceanfront (Swim Up) - Balcony
  • Beach
  • Beach
  • Suite, 3 Bedrooms, Oceanfront (Swim Up) - Balcony
Suite, 3 Bedrooms, Oceanfront (Swim Up) - Balcony. Image 1 of 48.
1 / 48Suite, 3 Bedrooms, Oceanfront (Swim Up) - Balcony
Carretera Cancún - Tulum, Km. 45, Playa del Carmen, 77710, QROO, Mexico
8.4.Very good.
  • Food was very good for an all inclusive resort. Staff was extremely friendly and helpful.…

    Oct 8, 2021

  • I am overwhelmed and did not expect such "10" star service. Yes, 10 instead of 5. The…

    Aug 15, 2021

See all 44 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Gym

Property highlights

Main amenities

  • 162 guestrooms
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

What’s around

  • On the beach
  • El Manglar Golf Course - 3.6 mi / 5.9 km
  • Sanctuary of Hope and Time Capsule - 4.2 mi / 6.8 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 4.4 mi / 7.1 km
  • Maroma Beach - 6.5 mi / 10.4 km
  • Puerto Morelos Town Square - 6.8 mi / 10.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Suite, 2 Bedrooms, Oceanfront (Swim Up)
  • Luxury Suite, Oceanfront
  • Suite, 3 Bedrooms, Oceanfront (Swim Up)
  • Suite, 1 Bedroom, Oceanfront
  • Suite, 3 Bedrooms, Oceanfront
  • Suite, 1 Bedroom, Oceanfront (Swim Up)
  • Suite, 2 Bedrooms, Oceanfront (Swim Up)
  • Suite, 2 Bedrooms, Oceanfront
  • Suite, 3 Bedrooms, Oceanfront (Swim Up)
  • Royal Suite, Oceanfront

What’s around

Landmarks

  • On the beach
  • El Manglar Golf Course - 3.6 mi / 5.9 km
  • Sanctuary of Hope and Time Capsule - 4.2 mi / 6.8 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 4.4 mi / 7.1 km
  • Maroma Beach - 6.5 mi / 10.4 km
  • Puerto Morelos Town Square - 6.8 mi / 10.9 km
  • San Jose Catholic Parish - 6.8 mi / 10.9 km
  • Puerto Morelos Reef - 6.8 mi / 10.9 km
  • Artisans Market - 6.9 mi / 11.1 km
  • Crococun Zoo - 7.2 mi / 11.6 km
  • Ojo de Agua Beach - 7.3 mi / 11.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
map
See on map
Carretera Cancún - Tulum, Km. 45, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 162 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle*

Parking

  • Free uncovered onsite self parking
  • Free uncovered onsite valet parking
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast
  • 5 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Barbecue grills

Things to do

  • Free beach cabanas
  • Beach towels
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Scuba diving nearby
  • Free pool cabanas
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Year Built - 2013
  • Elevator
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Private spa tub
  • Separate sitting area
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Premium TV channels
  • IPod docking station
  • DVD player

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Pilates
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Surcharge for premium or imported alcoholic beverages

Spa

NÁAY SPA has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, facials, and body wraps. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Guests under 4 years old are not allowed in the spa.

Dining

Chef Market - This family restaurant serves breakfast, lunch, and dinner.

Habb Lounge - This restaurant specializes in Mediterranean cuisine and serves dinner only.

China Table - This restaurant specializes in Asian cuisine and serves dinner only.

Palapa Bar and Restaurant - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • Babysitting/childcare is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

  • Guests under 4 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Generations Riviera
  • Generations Riviera Maya Gourmet All Inclusive Karisma Hotel
  • Generations Riviera Maya Gourmet Karisma All Inclusive Hotel
  • Generations Riviera Maya Gourmet All Inclusive Karisma
  • Generations Riviera Maya Gourmet Karisma All Inclusive
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  • Generations Riviera Maya Gourmet All Inclusive Karisma
  • Generations Riviera Maya Gourmet All Inclusive by Karisma
  • Generations Riviera Maya All Inclusive
  • Generations Riviera Maya
  • Hotel Generations Riviera Maya, Gourmet All Inclusive by Karisma
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  • Generations Riviera Maya Gourmet by Karisma All Inclusive
  • Generations Riviera Maya Gourmet All Inclusive by Karisma
  • Generations Riviera Maya All Inclusive
  • Generations Riviera Maya
  • Hotel Generations Riviera Maya, Gourmet All Inclusive by Karisma
  • Generations Riviera Maya Gourmet by Karisma All Inclusive
  • Generations Riviera Maya Gourmet All Inclusive by Karisma
  • Generations Riviera Maya Playa del Carmen
  • Generations Riviera Maya All Inclusive
  • Generations Riviera Maya
  • Generations Riviera Maya Resort Playa del Carmen
  • Maya Generations
  • Riviera Maya Generations

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Generations Riviera Maya, Gourmet All Inclusive by Karisma does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 5 onsite restaurants, featuring Mediterranean cuisine. Nearby restaurants include Il'Olivo (2.9 mi), Azur (3.4 mi), and Havana Moon (3.7 mi).
  • Yes, an airport shuttle is available.
  • Have fun during the warmer months with activities nearby such as scuba diving. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Generations Riviera Maya, Gourmet All Inclusive by Karisma also has 3 bars, a fitness center, and private indoor hot tubs, as well as a picnic area and a garden.
8.4.Very good.
  • 6.0.Good

    Swim up rooms are only available up to 3rd floor. 4th and 5th floors were not having swim up rooms but had a good dry suite rooms facing ocean side. The swim up rooms are good but lot of moisture and kind of feeling cold in the room. Restaurants wise, limited options.

    5 night family trip, Aug 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    So many restaurants to choose from and good quality food.

    3 night family trip, Jun 21, 2021

    Verified Expedia guest review

  • 4.0.Fair

    When we arrived we were told the resort was 'overbooked' even though the rooms we were supposed to have were confirmed not being used by employees. The resort told us the would move us from our two bedroom swim up suite to the opposite side of the resort into two different rooms which weren't going to be even close to each other. We fought with the staff for over two hours before they finally 'found' us a room on the 5th floor on the main resort. Apparently the resort is becoming a members only resort so you only get the suites if you pay extra, but they wont tell you until you arrive and are stuck with the small rooms on the other side of the resort. Others had confirmed their room before arrival just to have the same situation happen to them. You also don't get liquor in your room if you're not a member so don't plan on that being in your suite even though it's in your pictures.

    6 night trip with friends, Jun 21, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful property

    3 night romance trip, Jun 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff was very friendly and always helpful! Excellent customer service

    1 night romance trip, Jun 8, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Great pool area. Fun nightly shows. Only 4 restaurants. But overall we had a good time. All 15 of us.

    7 night family trip, May 23, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent service

    7 night family trip, May 14, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    The staff is amazing. Top notch! Smiles from day one to your last day...genuine smiles. Choose your spots wisely...there definitely is something for EVERYONE!!

    6 night romance trip, May 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Yes

    4 night family trip, Apr 25, 2021

    Verified CheapTickets guest review

  • 10.0.Exceptional

    generations Spring break 2021

    Amazing resort with swim up pools right outside of almost every room. Pool is huge. They do blast loud upbeat music from 9AM to 9Pm, so there is no peace and quiet at the resort during the day.

    William, 1 night family trip, Mar 19, 2021

    Verified Hotels.com guest review

See all 44 reviews