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City Express Chetumal

Photo gallery for City Express Chetumal

Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
Standard Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free WiFi

Overview of City Express Chetumal

City Express Chetumal

2.5 star property
Chetumal hotel with 1 outdoor pools, connected to a shopping centre

7.8/10 Good

530 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Free area shuttle
  • Fitness centre
  • Business centre
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Meeting room
For families
  • Children stay free
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Lift
  • Cable TV service

Room options

About this area

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 4 min drive
  • Corozal (CZH) - 37 min drive
  • Free local area shuttle

Restaurants

  • Taqueria La Popular - 4 min drive
  • Ristorante Positano - 4 min drive
  • Forasteros - 5 min drive
  • Diaz Grill Taqueria - 5 min drive
  • La Terraza de Tito - 5 min drive

About this property

City Express Chetumal

A great choice for a stay in Chetumal, City Express Chetumal is only 2 mi (3.2 km) from the airport. For a workout, you can visit the fitness centre, or go for a morning swim at the outdoor pool. Fellow travellers like the helpful staff and breakfast.

Languages

Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of CovidClean (Safehotels - global expert) and Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 109 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Off-site

  • Free area shuttle within 10 km

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • Coffee/tea in a common area

Travelling with children

  • Children stay for free (see details)
  • Free local shuttle

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2013
  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool

Accessibility

  • Lift
  • In-room accessibility (select rooms)

Languages

  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert) and Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal Hotel
City Express Chetumal Chetumal
City Express Chetumal Hotel Chetumal

Frequently asked questions

Does City Express Chetumal offer free cancellation for a full refund?
Yes, City Express Chetumal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at City Express Chetumal?
As of 6 December 2022, prices found for a 1-night stay for 2 adults at City Express Chetumal on 10 December 2022 start from S$95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at City Express Chetumal?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at City Express Chetumal?
Yes, there's an outdoor pool.
Are pets allowed at City Express Chetumal?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at City Express Chetumal?
Yes, there's free self parking.
What are the check-in and check-out times at City Express Chetumal?
You can check in from 3:00 PM - midnight. Check-out time is 1 PM.
What is there to do at City Express Chetumal and nearby?
City Express Chetumal has an outdoor pool and a fitness centre.
Are there restaurants at or near City Express Chetumal?
Yes. Nearby restaurants include Diaz Grill Taqueria (2.7 mi), Forasteros (2.8 mi) and El Portón (2.9 mi).

Overall score and ratings

7.8

Good

8.3/10

Cleanliness

7.9/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Very good
Clean room, comfortable bed.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Edward, 1-night trip
Verified Expedia guest review

6/10 Good

The City Express is close to a shopping mall, making it easy to access stores. The breakfast was good, though the serving area is a bit small. The hotel needs more maintenance done, as some doors drag, and the WiFi was sporadic. Our room also had no towels when we checked in. Parking is great.
Albert, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

No chairs at tables by the pool
Russell, 1-night family trip
Verified Travelocity guest review

10/10 Exceptional

Evelyn, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great location!
Louis, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

The clean area
Tashera, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel with a good service.
JUAN, 1-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Betsy, 1-night trip
Verified Hotels.com guest review