Hotel el Moro

Photo gallery for Hotel el Moro

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Balcony

Overview of Hotel el Moro

Hotel el Moro

2.5 star property
No-frills Puerto Morelos hotel with outdoor pool

8.2/10 Very good

160 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Bathtub
  • Meeting Facilities
Map
Av. Javier Rojo Gomez, SM 2, M. 5, L. 17, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Business center
  • Area shuttle
  • Theme park shuttle
  • Cruise ship terminal shuttle
  • Shopping center shuttle
  • Train station pick-up service
  • Ferry terminal shuttle
For families
  • Children stay free
  • Cookware, dishware, and utensils
  • Separate bathtub and shower
  • Television
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Maroma Beach - 29 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive
  • Cozumel Intl. Airport (CZM) - 23.6 miles/38 km
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

About this property

Hotel el Moro

Take in the views from the rooftop terrace when you stay at Hotel el Moro. Guests can enjoy the outdoor pool, and scuba diving and snorkeling are nearby. A terrace and a garden are other highlights. Fellow travelers like the pool and helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 10 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Free onsite self parking
  • Free offsite parking nearby

Transfers

  • Train station pick-up
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Offsite

  • Area shuttle*
  • Shopping center shuttle*
  • Theme park shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–11:00 AM

Traveling with children

  • Children stay free

What to do

  • Beach nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (11 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • An outdoor pool

Accessibility

  • Wheelchair accessible
  • Upper floors accessible by stairs only

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 45-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Down comforter
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Separate bathtub and shower
  • Free toiletries

Stay connected

  • Free newspapers
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

Food and drink

  • Champagne service
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of USD 10 for adults and USD 8 for children (approximately)
  • Area shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of USD 10 (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Posada el Moro
Posada el Moro Hotel
Posada el Moro Hotel Puerto Morelos
Posada el Moro Puerto Morelos
Posada El Moro Riviera Maya, Mexico - Puerto Morelos
Hotel el Moro Puerto Morelos
Hotel el Moro
el Moro Puerto Morelos
Hotel el Moro Hotel
Hotel el Moro Puerto Morelos
Hotel el Moro Hotel Puerto Morelos

Frequently asked questions

Overall score and ratings

8.2

Very good

8.7/10

Cleanliness

8.3/10

Staff & service

7.6/10

Amenities

7.9/10

Property conditions & facilities

7.4/10

Eco-friendliness

8/10 Very good

Joseph, 6-night trip
Verified Expedia guest review

8/10 Very good

Convenient, clean and friendly
The location is very close to the beach and the town center which made it a bit noisy on a Saturday night during spring break but the bands at the clubs/restaurants stopped around 11:00 pm.
Judy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

jessie, 1-night trip
Verified Expedia guest review

8/10 Very good

Seen better times…
A classical style estate complex with large, comfortable rooms at a very good location. Once the music from two neighboring restaurants were over, 10:30, not bad, we got a pleasant night. A good breakfast, then the day started with the comfort of being close to the center of town. There were several noncritical inconveniences which could have been avoided if the place were better maintained. A stuck window, broken AC, forever-closed safe box etc., the hotel cries for maintenance.
Barna, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Vladimir, 8-night trip
Verified Expedia guest review

8/10 Very good

We like that is was small and close to everything. Staff was very friendly
Susan, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Property was very close to the main square and the staff was very friendly and accommodating. The rooms were clean but dated. The pool area is small but sufficient to cool off.
Christie, 7-night trip
Verified Orbitz guest review

6/10 Good

The clerk named Muncie was consistently rude. The rest of the staff was very good! Our room was quite suitable but they never did bring us promised third towel, mug, and glass although I did pay for 3 people to be there. We believed we were getting breakfast included when we booked the room but it was not included once we got there.
Cristi, 5-night trip with friends
Verified Expedia guest review

8/10 Very good

clarify pre-payment from Hotels.com
the staff was unsure whether to charge my card onsite, and so they do. later they credited the double payment. if they understand that the Hotels.com transaction is pre-paid, they could work with greater confidence. this has happened at more than one hotel.
norman, 1-night trip
Verified Hotels.com guest review

8/10 Very good

ELIZABETH, 3-night family trip
Verified Expedia guest review