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Heliconia Hotel

Photo gallery for Heliconia Hotel

Front of property – evening/night
Balcony
Family Room, 2 Double Beds, Non Smoking, City View | In-room safe, desk, iron/ironing board, free WiFi
Studio Room | In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Overview of Heliconia Hotel

Heliconia Hotel

2.5 star property
City centre hotel in Downtown George Town

8.0/10 Very good

533 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
Map
18 Lorong Kinta, George Town, Penang, 10400

Room options

About this area

What's nearby

  • In Downtown George Town
  • KOMTAR - 2 min drive
  • Gurney Drive - 3 min drive
  • Penang Hill - 22 min drive
  • Queensbay Mall - 17 min drive

Getting around

  • Penang (PEN-Penang Intl.) - 29 min drive
  • Penang Sentral - 30 min drive

Restaurants

  • New Lane Hawker Centre - 2 min walk
  • Restoran Zim Sum - 3 min walk
  • The Big Beans - 3 min walk
  • VR Penang Lily's Vegetarian Kitchen - 4 min walk
  • Soul Café - 5 min walk

About this property

Heliconia Hotel

When visiting George Town, Heliconia Hotel is a great choice to consider. You'll have free perks such as WiFi and self-parking. The helpful staff and walkability get good marks from fellow travellers.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 45 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 3:00 AM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking
  • Off-site parking within 328 ft (MYR 35 per day)
  • Street parking available

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Room service (limited hours)
  • Water dispenser

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2013
  • Safe-deposit box at front desk
  • Garden

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Parking

  • Parking is available nearby and costs MYR 35 per day (328 ft away)
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards and cash.</p>

Also known as

Heliconia Hotel
Heliconia Hotel Penang
Heliconia Penang
Hotel Heliconia
Heliconia Hotel Penang/George Town
Heliconia Hotel George Town
Heliconia George Town
Heliconia Hotel Hotel
Heliconia Hotel George Town
Heliconia Hotel Hotel George Town

Frequently asked questions

Does Heliconia Hotel offer free cancellation for a full refund?
Yes, Heliconia Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Heliconia Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Heliconia Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Heliconia Hotel?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Heliconia Hotel?
You can check in from 3:00 PM - 3:00 AM. Check-out time is noon.
What is there to do at Heliconia Hotel and nearby?
Heliconia Hotel has a garden.
Are there restaurants at or near Heliconia Hotel?
Yes. Nearby restaurants include The Big Beans (3-min walk), VR Penang Lily's Vegetarian Kitchen (4-min walk) and Soul Café (5-min walk).
What's the area around Heliconia Hotel like?
Heliconia Hotel is in Downtown George Town, a short 6-minute walk from KOMTAR and 8 minutes' walk from Penang Times Square. Travellers say that the area is walkable and good for shopping.

Reviews

8.0

Very good

8.4/10

Cleanliness

7.9/10

Staff & service

8.0/10

Amenities

7.9/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

8/10 Very good

Room
Overall is ok. But room not as clean
Wei Siang, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Basic and clean. Value for money especially during peak period.
Mnda, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

8/10 Very good

Everything was just good enough except if the room is soundproof.. no sound come out should be 100% fine
1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice. Clean. Affordable. Walking distance to good bakut teh and zim sum dim sum restaurant.
Beng Hoa, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

kechin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

4-night romance trip
Verified Hotels.com guest review

8/10 Very good

Cheap and got a lot street food
hotel it's ok for sleep room quiet small but bed still comfortable . aircon was cool you don't need to worry (sometimes it's too cool i think lol) this is not first time for me here . wifi was changed last time too slow now wifi is faster than before . around hotel got a lot thing for you to eat .
Bigbaa, 3-night trip
Verified Expedia guest review

8/10 Very good

Good, basic, budget hotel. Noisy so if you are sensitive do not recommend. Shower/restroom small but ok.
Kirstin, 3-night trip
Verified Expedia guest review

6/10 Good

Budget lodging with minimal amenities.
Good reception staff, close to Georgetown sites by walking and close to transit hub. However, no cable tv, no face towels, or face soap; room cleaned only if card placed on door handle to request it. Small room, size of a cruise ship cabin. It was annoying that staff would knock on door in the mid afternoon to ask if there is any garbage needing to be disposed.
Harry, 3-night trip
Verified Expedia guest review