Mandarin Plaza Hotel

Staff professional and friendly. When we arrived the standard rooms were sold out so we got a free upgrade. The room was spacious and very comfortable bed. Unfortunately we weren’t in Cebu for long so didn’t experience the facilities of the hotel. But would recommend the hotel!

1 night romance trip, Apr 21, 2019

Verified Expedia guest review

I am fed up of emails from Expedia requesting reviews. But the review reminders are beyond the pale. I owe no duty to review. So from now on, when I get a review reminder, I will rate the hotel terrible on all counts. Hopefully the hotel will tell Expedia to stop annoying their guests. There are other hotel booking websites out there.

Irritated, 2 night trip, Mar 24, 2019

Verified Expedia guest review

Great Staff & Location

Great staff, location and food options outside of the hotel. The shower was broken, which may have just been my room.

1 night trip, Aug 19, 2018

Verified Hotels.com guest review

Not pleased. Delays and congested.

I used to stay Mandarin Plaza very frequently. They had been quite fully booked. Business too good in recent year. So good that there had been extended delays with inefficient queue system. People wait so long to check in and check out. They don't have a king size or even a queen for me despite me checking in early. Therefore I joint the two single beds together on my own. They had wanted to charge me 1,000PHP for that. This is the first time ever in my life that I traveled which I hear a hotel wanting to charge a guest for joining two beds together. I seriously thought it was a joke. I was super pissed off. So pissed that I went straight to Parklane Cebu hotel to stay the following day. Their efficiency could have been better especially managing the queue. I was early to register my details in the morning and thought that when I am at the counter at 3pm for check in, it would be faster. No I was wrong. They are seriously that slow even when you had earlier registered.

Chen Yongjie, 1 night business trip, Aug 16, 2018

Verified Hotels.com guest review

Nice hotels but not Halal friendly hotel

Hotel location is good & Comfortable room Staff reception is friendly But for muslim we need Halal food. It will attract more Muslims regionally or globally. It will boost Hotel industry if Muslims was offer variety of Halal food. Example like Singapore. Many singapore hotels offer variety of Halal food thus Muslim globally like to visit Singapore & keep coming. If phillipine Hotels offer variety of Halal food i believe muslims world wide will visit philipine frequently. Thus create more jobs opportunities & reduce poverty in your country & increase country Gdp. Dont forget Muslims world wide polpulation near to 2 billions people. Is very big market share for hotels if Halal food easily advailable. Power of buying is there as many muslims like to travel . Many muslims prefer Halal friendly Hotel as their first choice if there is Halal friendly hotels in phillipine. Hopefully hotels in phillipine welcome 2 billions muslims worldwide . I believe many muslims will recommend to others muslims if Halal friendly hotels is advailable.. Thank you

3 night trip, Apr 29, 2018

Verified Expedia guest review

The Mandarin Plaza hotel is located nearby Ayala mall. taxis are nearby, the staff is very helpful and friendly, they assisted us in many ways. The room wad huge and very very clean, the bathroom was great and we enjoyed staying there. Highly recommended.

sharon, 2 night trip, Mar 12, 2020

Verified Hotels.com guest review

Proximity to shopping mall was good ... air con in room didn’t work very well ...22nd floor a little to high up for my liking

2 night romance trip, Feb 29, 2020

Verified Expedia guest review

Good location next to Ayala Mall. But rooms need updating. Towels are old & tired they we dirty white. Didn’t want to use the towels. Buffet breakfast was alright.

Gloria, 3 night trip, Feb 7, 2020

Verified Expedia guest review

The Mandarin Plaza is a good option for any traveler. The room is very comfortable, the breakfast is more than abundant and satisfying. The Hotel is very safe and in a great location for traveling inside Cebu.shopping or just enjoying the city The front desk tends to have not enough staff at check in or check out times which causes many persons standing in the lobby which creates problems entering the Hotel The lobby and the front desk are in the same location. When there are heavy amounts of bookings the breakfast area tends not to have available clean tables to use or the food offered is not available. Additional staff should be available when the bookings are very high for the front desk and restaurant areas.. That would reduce many issues during the stay of the guest in the Hotel to have the best enjoyable stay Besides that The Hotel offers a great stay.

1 night romance trip, Jan 24, 2020

Verified Orbitz guest review

There was a day that I left some of my valuables out in the open - I forgot to put them in the safe before leaving for the day and I was a bit anxious given the country I was in that possibly they were going to be taken. When I came back to the hotel room, I was relieved to find everything was still there. I was so elated at this and at check out I spoke to the operations manager about my positive feedback and ended up rewarding the housekeeper with an additional tip - a reward for doing the right thing. When my wife and I go back to the Philippines, we will be staying here again!

VJ, 3 night family trip, Jan 8, 2020

Verified Expedia guest review