Guests
All properties in Puerto Morelos, Quintana Roo, Mexico

Grand Residences Riviera Cancún, a Registry Collection Hotel

Puerto Morelos beachfront resort with 3 restaurants and spa

  • Free WiFi and free parking

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

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  • Pool
  • Pool
  • Beach
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Blvd. El Cid, Unidad 28 Lote 1, Puerto Morelos, 77580, QROO, Mexico
9.6.Exceptional.
  • Checkin was horrible. All day we were waiting for our room. Checkin is at 4pm. Forget…

    Feb 19, 2022

  • This hotel is amazing , very clean and staff are helpful and friendly. Breakfast was…

    Feb 9, 2022

See all 438 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Transport options
Shopping
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 144 guestrooms
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • On the beach
  • Puerto Morelos Town Square - 42 min walk
  • Ojo de Agua Beach - 36 min walk
  • Artisans Market - 42 min walk
  • San Jose Catholic Parish - 42 min walk
  • Puerto Morelos Reef - 43 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite with Jacuzzi
  • Junior Suite Ocean View
  • Master Suite Ocean View
  • Two Bedroom Suite Ocean View
  • Three Bedroom Suite Ocean View
  • Junior Suite Resort View
  • Master Suite Resort View
  • Two Bedroom Suite Resort View
  • Three Bedroom Suite Resort View
  • Junior Suite Beachfront
  • One Bedroom Master Suite Beachfront

What’s around

Landmarks

  • On the beach
  • Puerto Morelos Town Square - 42 min walk
  • Ojo de Agua Beach - 36 min walk
  • Artisans Market - 42 min walk
  • San Jose Catholic Parish - 42 min walk
  • Puerto Morelos Reef - 43 min walk
  • Puerto Morelos Beach - 2.9 mi / 4.6 km
  • Sanctuary of Hope and Time Capsule - 4.8 mi / 7.7 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 5 mi / 8.1 km
  • Crococun Zoo - 5.4 mi / 8.7 km
  • Petempich Bay - 9.3 mi / 15 km

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive
map
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Blvd. El Cid, Unidad 28 Lote 1, Puerto Morelos, 77580, QROO, Mexico

At a glance

Hotel size

  • This hotel has 144 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 25

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • 3 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/cafe
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Ecotours nearby
  • Golfing nearby
  • Beach towels
  • Pool sun loungers
  • Number of spa tubs - 1
  • Pool umbrellas
  • Arcade/game room

Working away

  • Business center
  • Number of meeting rooms - 1
  • Conference space
  • Conference space size (feet) - 1507
  • Conference space size (meters) - 140
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 7
  • Year Built - 2013
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Things to enjoy

  • Private spa tub
  • Separate sitting area
  • Furnished balcony

Freshen up

  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer

Be entertained

  • 47-inch plasma TV
  • Cable TV channels
  • IPod docking station
  • DVD player

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faro Grill - This beachfront restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Lobby Cafe and Bar - This lobby lounge overlooks the garden. Open daily.

Heaven Beach Bar - This beach bar specializes in international cuisine and serves lunch only. Open daily.

Pool Bar - This bar is located on the beach. Open daily.

Flor de Canela - This restaurant specializes in Mexican cuisine.

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: MXN 3800.00 per night

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a MXN 2400 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Guests staying through a Saturday night may be required to move rooms with hotel assistance.

Also known as

  • Cancun Residences
  • Grand Residences Riviera Cancun Resort
  • Resinces Riviera Cancun Puert
  • Grand Residences Riviera Cancun
  • Grand Residences Cancun
  • Grand Residences Riviera
  • Grand Residences Riviera Cancun
  • Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
  • Grand Residences Riviera Cancun Condo Puerto Morelos
  • Grand Residences Riviera Cancun Puerto Morelos
  • Grand Residences Riviera Cancun Condo
  • Grand Residences Riviera Cancun Resort Puerto Morelos

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Grand Residences Riviera Cancún, a Registry Collection Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, free onsite COVID-19 testing (antigen/rapid screening) is available, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking. Parking spots may be limited.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 4:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring beachfront dining, international cuisine, and garden views. Nearby restaurants include Las Koras (2.2 mi), El Sazon Jarocho (2.3 mi), and Fonda Americana Grill (2.3 mi).
  • Practice your swing on the tennis courts. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Grand Residences Riviera Cancún, a Registry Collection Hotel also has 2 poolside bars, 3 bars, and a 24-hour health club, as well as private indoor hot tubs, an arcade, and a garden.
9.6.Exceptional.
  • 10.0.Exceptional

    Very quiet property away from the raucous of Cancun. If you're looking to go night clubbing this is not your spot.

    Edward Howard, 6 night family trip, Jan 22, 2022

    Verified Expedia guest review

  • 8.0.Very good

    Location

    Meredith, 4 night family trip, Jan 13, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Carlos at Heavens beach bar was fantastic. The gals at the kids club were awesome with the grandkids. Claudia was our concierge, she was fantastic’

    Renee, 2 night family trip, Jan 8, 2022

    Verified Expedia guest review

  • 8.0.Very good

    X

    Patricia, 4 night family trip, Jan 6, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Spectacular!

    ievgenii, 6 night family trip, Dec 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The service at this resort is outstanding—the best of anywhere we have ever stayed. The beach and pool are gorgeous and the food and drinks are top-notch. We can’t wait to return!

    Steven, 5 night family trip, Dec 5, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This is truly a great resort, the best jet tub I’ve ever used in a hotel resort, I missed my massage appointment and the strength of the jets more than made up for it after a long day’s swim. Their beach is excellent- soft sand, swimmable, maintained, great pool bar. The rooms are amazing and they give you so many little gifts- truly a luxurious experience at a third of the cost of what you’d pay in the hotel district 20 min away in Cancun, where the beaches in some of the resorts are unswimmable and the food so-so… bit not at the Grand Riviera everything I ate was delicious, even the room service. Check in was easy, great private airport pickup and the layout of the suites really prevent sound pollution and enhance your privacy. They thought of everything, from bath salts to welcome drinks in the lobby and in the room, with fresh fruits. Even their themed optional dinners looked amazing, the grill was excellent and they don’t over-size portions but focus on the quality of what they’re serving. Every detail for a good stay was thought out for your best experience. Excellent pools with optional water aerobics classes. The beds are sooo comfortable. I wish I had some feedback for improvement but I really don’t this is a hidden gem for solo or family travelers. I’ve stayed at Nizuc in Cancun which was great but crazy expensive and not as good- I’m definitely coming back here in the future and avoiding the madness of Cancun- I was pampered in every way by everyone- thank you!

    Dr. Eiman, 3 night trip, Nov 26, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    cleanliness and excellent place to stay

    ISAAC Timothy, 5 night family trip, Nov 23, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great service special receptionist Norma real nice people person hotel is the best in Riviera Maya

    Alfredo, 1 night family trip, Nov 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Service is top notch, facilities are very well maintained and food quality is Excellent! Do not think twice about this property!

    Aroldo, 5 night family trip, Nov 2, 2021

    Verified Expedia guest review

See all 438 reviews