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All properties in Tangerang, Banten, Indonesia
1 room, 2 adults

Mercure Serpong Alam Sutera - Tangerang

4-star4 stars
Great for familiesThis property has good facilities for families.
Jl Alam Sutera Boulevard Kav23, Serpong, Tangerang, Banten, 15325, Indonesia

4-star hotel with 2 bars/lounges, near Living World
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
WiFi
Good internet service

Mercure Serpong Alam Sutera - Tangerang

More Info: 6823 2342

from S$53
  • Privilege, Room
  • Superior Room
  • Privilege, Room
  • Superior Room
  • Superior Room, Pool View

What’s around Mercure Serpong Alam Sutera - Tangerang

Landmarks

  • Living World - 2 min walk
  • Summarecon Mall Serpong - 2.9 mi / 4.7 km
  • Ocean Park - 4.3 mi / 6.9 km
  • Scientia Square Park - 4.6 mi / 7.4 km
  • Aeon Mall BSD City - 5.3 mi / 8.5 km
  • Indonesia Convention Exhibition (ICE) - BSD City - 5.9 mi / 9.5 km

Getting around

  • Jakarta (CGK-Soekarno-Hatta Intl.) - 40 min drive
  • Jakarta (HLP-Halim Perdanakusuma Intl.) - 27 min drive
  • Serpong Rawa Buntu Station - 9 min drive
  • Tangerang Station - 10 min drive
  • Serpong Station - 10 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 171 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 2 PM-4 PM
  • Check-out time is noon
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Offsite

  • Area shuttle *

  • Free shopping center shuttle

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Free bicycles on site
  • Golfing nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 5920
  • Conference space size (meters) - 550
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchairs available on site
  • Grab bar - near toilet
Languages Spoken
  • English
  • Indonesian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Mint & Pepper - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Maniz Pool Deck - This poolside bar serves light fare only. Open daily.

Mocca - This lobby lounge serves light fare only. Open daily.

Mercure Serpong Alam Sutera - Tangerang’s small print

Also known as

  • Alam Sutera Serpong
  • Mercure Serpong Alam Sutera Tangerang
  • Mercure Serpong Alam Sutera Hotel Tangerang
  • Mercure Alam Sutera
  • Mercure Serpong
  • Mercure Serpong Alam
  • Mercure Serpong Alam Sutera
  • Mercure Serpong Alam Sutera Hotel
  • Mercure Serpong Alam Sutera Hotel Tangerang
  • Mercure Serpong Alam Sutera Tangerang
  • Mercure Serpong Alam Sutera Hotel

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for IDR 400000 per night

Buffet breakfast is offered for an extra charge of IDR 178000 for adults and IDR 89000 for children (approximately)

Airport shuttle service is offered for an extra charge of IDR 363000 per vehicle (one-way, Maximum occupancy 4)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mercure Serpong Alam Sutera - Tangerang

  • Is there a pool at Mercure Serpong Alam Sutera?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Mercure Serpong Alam Sutera?
    Sorry, pets and service animals aren't allowed.
  • Is parking offered at Mercure Serpong Alam Sutera?
    Yes, there's free self parking.
  • Is airport shuttle service offered by Mercure Serpong Alam Sutera?
    Yes, an airport shuttle is available. The charge is IDR 363000 per vehicle one-way.
  • What are the check-in and check-out times at Mercure Serpong Alam Sutera?
    You can check in from 2 PM to 4 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • What is there to do near Mercure Serpong Alam Sutera?
    Recommended spots to visit include Living World (2-min walk) and Summarecon Mall Serpong (2.9 mi), along with Ocean Park (4.3 mi) and Scientia Square Park (4.6 mi).
  • Are there restaurants at or near Mercure Serpong Alam Sutera?
    Yes, there's an onsite restaurant that serves international cuisine.

Recent reviews

Fabulous 8.6 From 120 reviews

Exceptional 10.0
Customer Service
Staff were friendly except for one service staff manning the Accor desk . When I requested her to call a local number she asked me to call from my room .subsequently I went to my room and did a WhatsApp call to the number. Later I received a call in my room and the service desk lady said she called the local number as she said she called the local number and wanted to charge me RP 35,000. In the first instance she did not even record the tel number down so how could she have called the local number . I am very perplexed and this behaviour marred the otherwise pleasant stay in the hotel
Tina Saw Tin, sg1 night business trip
Good 6.0
Extremes
Location - ideally convenient Check in/out - still as excellent Housekeeping - getting worse each time. Usually bedlinen not changed into cleaned ones on check-in day. Sundry also not fully replenished each day so need to call housekeeping every night to request. Breakfast - still as good Staff - still as very polite Maintenance - room door can’t close without a hard bang thus disturbed by neighbours who leave their room early or who come back to their room late at night.
sg2 night business trip
Very good 8.0
Excellent but .......
Front Desk service is excellent, fast, polite and welcoming, as always. All my pre-booking requests were met, as always. But housekeeping can be better. Room was not properly cleaned up and no tissue paper and toilet paper topup.
sg2 night business trip
Fair 4.0
Disapponted on Internet Service
The hotel is getting old in condition. Internet in the room is getting bad from worst. I always stayed at this hotel and the Internet speed always slow. My this round of stay, the Internet connection not only slow but always disconnected.
Lawrence, sg3 night business trip
Very good 8.0
Convenient location
Great location. Bedsheet not clean. Staff very friendly. Breakfast is good
sg3 night family trip
Good 6.0
Good and Bad
Hotel has worn out quite a bit since my last stay 3 years ago. Bed linens were again not fresh ones at point of check-in! Service of front desk staff is still as excellent as before. Location is ideal. Housekeeping needs improvement.
sg3 night business trip
Fair 4.0
Bad experiences.
The basin water was very slow in draining water and water came out from toilet drainage system and flooded the floor. Asked to fix the problem 3 times but problem still exist.
Louis, sg1 night business trip
Good 6.0
Cleanliness needs improvement
Generally ok but cleanliness especially bed linen needs improvement.
sgBusiness trip
Very good 8.0
Great hotel and location
Spacious room. Good breakfast spread. Good location with Living World Mall just across the road.
sgBusiness trip
Good 6.0
Condition has deteriorated
Hotel has worn down quite since my first stay in 2014. Staff service is still good especially front desk staff. Fast check in. Room cleanilness not so good eg bed linen usually not changed into fresh ones on first day of check in.
Joanna, sgBusiness trip

Mercure Serpong Alam Sutera - Tangerang

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