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Emerald Garden International Hotel

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Outdoor pool, pool umbrellas, pool loungers
32-inch LCD TV with cable channels, TV
Minibar, in-room safe, desk, free cots/infant beds
Executive Suite | Minibar, in-room safe, desk, free cots/infant beds

Overview of Emerald Garden International Hotel

Emerald Garden International Hotel

4.0 star property
4-star hotel in Medan with 2 restaurants and spa
7.2 out of 10 Good
7.2/10 Good

10 verified guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Jl. K.L. Yos Sudarso No. 1, Medan, North Sumatra
Main amenities
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Health club
  • Outdoor tennis court
  • Sauna
  • Children's pool
  • 24-hour room service
  • Business centre
  • 3 meeting rooms
  • Airport shuttle
  • Terrace
For families
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace

Room options

About this area

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 46 min drive
  • Airport shuttle (surcharge)


  • Pokat Kocok - 7 min walk
  • Lekker Urban Food House - 3 min walk
  • Matador Country - 8 min walk
  • Waroeng Steak and Shake - 8 min walk
  • Rumah Makan Semalam Suntuk - 3 min walk

About this property

Emerald Garden International Hotel

Emerald Garden International Hotel offers an airport shuttle (available 24 hours) for IDR 200000 per vehicle one way. Guests can be pampered with massages at the spa, and Meranti, one of 2 restaurants, serves Indonesian cuisine. Other highlights at this upmarket hotel include 2 bars/lounges, an outdoor pool and a health club.


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 158 rooms
  • Arranged over 9 floors


  • Check-in time starts at noon
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking


  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service

Travelling with children

  • Children's pool

What to do

  • Tennis

Working away

  • Business centre
  • 3 meeting rooms
  • Conference space (8780 square feet)


  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas


  • 1 building/tower
  • Terrace
  • Health club
  • An outdoor pool
  • Full-service spa
  • Outdoor tennis court
  • Sauna


  • Lift
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker

Sleep well

  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water


  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.


Meranti – This coffee shop specialises in Indonesian cuisine.
The Palace – This restaurant specialises in Chinese cuisine. Open daily.
Lobby Lounge – On-site lobby lounge. Open daily.
Executive Club – This buffet restaurant only serves breakfast. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 200000 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for IDR 150000 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.

Also known as

Emerald Garden Hotel
Emerald Garden International
Emerald Garden International Hotel
Emerald Garden International Hotel Medan
Emerald Garden International Medan
Hotel Emerald Garden
Emerald Garden Hotel Medan
Emerald Garden International Hotel Hotel
Emerald Garden International Hotel Medan
Emerald Garden International Hotel Hotel Medan

Frequently asked questions

Does Emerald Garden International Hotel offer free cancellation for a full refund?
Yes, Emerald Garden International Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Emerald Garden International Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Emerald Garden International Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Emerald Garden International Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Emerald Garden International Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Emerald Garden International Hotel?
Yes, an airport shuttle is available. The charge is IDR 200000 per vehicle one way.
What are the check-in and check-out times at Emerald Garden International Hotel?
You can check in starting at noon. Check-out time is noon.
What is there to do at Emerald Garden International Hotel and nearby?
Practise your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Emerald Garden International Hotel also has 2 bars and a sauna, as well as a health club.
Are there restaurants at or near Emerald Garden International Hotel?
Yes, there are 2 on-site restaurants, featuring Indonesian cuisine.
What's the area around Emerald Garden International Hotel like?
Emerald Garden International Hotel is located a short 18-minute walk from Grand City Hall.







Staff & service


Property conditions & facilities


8/10 Very good

The room is generally clean and good.
The stay is awesome. But the hand shower head water pressure is very low. The management should look into it. Breakfast so so.....
Verified guest review

8/10 Very good

good place to stay with little defect
Verified Expedia guest review

6/10 Good

improve the rooms condition and change type of foo
the food option should more especially main course and most of is chill, even myself enter restaurant by 9.30m. required much better chef of improved the chef food preparation. improve the hot water condition little hot not as per expectation.
Verified guest review

6/10 Good

Small Room
Reserved for executive deluxe room but iy feels like a superior standard room
Verified guest review

10/10 Exceptional

great stay at emerald garden
It was very great room. I feels so comfort over there. And also really close to the place i make an appointment.
Verified guest review

8/10 Very good

Verified guest review

8/10 Very good

Good and value for money
The room and bath room is quite clean , not superb as 5 stars hotel. Breakfast has not much variety. WIFI in the room and hotel area is not so strong and always weak. But overall is good, acceptable for 3-4 stars !
Verified guest review

4/10 Fair

Kakitangan kurang mesra
Verified guest review

8/10 Very good

Hotelzimmer an sich entsprechen westlichen Standards dieser Klasse, also empfehlenswert. In Indonesien muss man bei 4 Sternen schonmal vorsichtig sein. Frühstück ist eher auf indonesische Küche ausgerichtet, kaum continental breakfast. Restaurant mit Raucher und Nichtraucherbereich. Komplett rauchfreie Restaurants findet man in Indonesien aber auch kaum.
Verified Expedia guest review

6/10 Good

改装後の為部屋の清潔感には問題ありません。朝食も価格にしては種類が豊富です。 日本人にはNHKワールドしか視聴できない為少し不便なのと、夜1時ぐらいまで、クラブの音楽が聞こえてくるのと 早朝モスクから音が聞こえる為、音が気になる人にはオススメできません。
Verified Expedia guest review