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Hotel Waterfall

Photo gallery for Hotel Waterfall

Exterior
Family Superior | Minibar, in-room safe, desk, rollaway beds
Superior Room | Minibar, in-room safe, desk, rollaway beds
Deluxe Twin Room, 2 Single Beds | Minibar, in-room safe, desk, rollaway beds
Family Superior | Minibar, in-room safe, desk, rollaway beds

Overview of Hotel Waterfall

Hotel Waterfall

3.0 star property
3-star hotel in George Town with 2 restaurants and bar/lounge

6.4/10 Good

54 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Restaurant
  • Bar
Map
160 Jalan Utama, George Town, Penang, 10450
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Room service
  • 2 coffee shops/cafes
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Free newspapers in the lobby
  • Tour/ticket assistance
For families
  • Rollaway/extra beds
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Lift
  • Minibar

Room options

About this area

What's nearby

  • Gurney Plaza - 6 min drive
  • Gurney Drive - 7 min drive
  • KOMTAR - 12 min drive
  • Penang Hill - 19 min drive
  • Ferringgi Beach - 24 min drive
  • Queensbay Mall - 21 min drive

Getting around

  • Penang (PEN-Penang Intl.) - 31 min drive
  • Penang Sentral - 34 min drive

Restaurants

  • New Cathay Cafe - 16 min walk
  • Huey&wah - 17 min walk
  • Bella Italia - 17 min walk
  • Bee Hooi Kopitiam - 18 min walk
  • Yaw’s Roast & Grill - 18 min walk

About this property

Hotel Waterfall

Hotel Waterfall puts you 4.4 mi (7 km) from Penang Hill. You can relax with a drink at the bar/lounge, and the 2 restaurants are nice spots to grab a bite to eat. Fellow travellers like the shopping and walkability.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 48 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Lift
  • In-room accessibility (select rooms)

Languages

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Deposit: MYR 50.00 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MYR 2 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Children & extra beds

  • Rollaway beds are available for MYR 37.1 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Waterfall
Hotel Waterfall Penang
Waterfall Hotel
Waterfall Penang
Hotel Waterfall George Town
Waterfall George Town
Hotel Waterfall Hotel
Hotel Waterfall George Town
Hotel Waterfall Hotel George Town

Frequently asked questions

Does Hotel Waterfall offer free cancellation for a full refund?
Yes, Hotel Waterfall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Waterfall?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Waterfall?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Waterfall?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Waterfall?
You can check in from 2 PM - midnight. Check-out time is noon.
Are there restaurants at or near Hotel Waterfall?
Yes, there are 2 on-site restaurants.
What's the area around Hotel Waterfall like?
Hotel Waterfall is a short 12-minute walk from Arulmigu Balathandayuthapani Temple and 14 minutes' walk from Penang Adventist Hospital. The local area is considered walkable, as well as being good for shopping.

Overall score and ratings

6.4

Good

6.4/10

Cleanliness

6.7/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6/10 Good

hotel was ok, but i checked in at night (the staff not really friendly) but it's fine i guess because i booked on 31 dec, i know how it feels to work in new year's eve (maybe not in the mood to work :) ) but the thing that make me difficult = it was no towel (not sure it's since beginning or it just started due to covid-19 pandemic)
1-night family trip
Verified Expedia guest review

10/10 Exceptional

I am usng a wheelchair and my room was OKU-friendly. My special thanks for staff - Mr. James, very helpful.
Noor Haidah, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

2/10 Poor

Construction which was ongoing was big minus, there were insects in the bathroom. Wifi was so-so
Letchumanan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

Very good value for money. Friendly and efficient staff.
David, 1-night trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Expedia guest review

4/10 Fair

3-night trip
Verified Expedia guest review

6/10 Good

Ken, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Near by temple
SASHIKUMAR, 1-night family trip
Verified Hotels.com guest review