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JEN Johor Puteri Harbour by Shangri-La

Photo gallery for JEN Johor Puteri Harbour by Shangri-La

Exterior
Outdoor pool
Outdoor pool
Outdoor pool
1 bedroom, in-room safe, desk, blackout curtains

Overview of JEN Johor Puteri Harbour by Shangri-La

VIP Access

JEN Johor Puteri Harbour by Shangri-La

4.0 star property
4-star hotel in Nusajaya with 3 restaurants and outdoor pool

8.4/10 Very good

943 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is S$72
Price available on 19/02/2023
Map
Persiaran Puteri Selatan, Puteri Harbour, Iskandar Puteri, Johor, 79000

Room options

About this area

What's nearby

  • In Nusajaya
  • LEGOLAND® Malaysia - 8 min drive
  • Aeon Mall Bukit Indah - 11 min drive
  • Sutera Mall - 21 min drive
  • Paradigm Mall Johor Bahru - 22 min drive
  • KSL City Mall - 26 min drive
  • Johor Bahru City Square - 22 min drive
  • Johor Bahru Customs, Immigration, and Quarantine Complex - 28 min drive
  • Komtar JBCC - 27 min drive
  • Woodlands Checkpoint - 41 min drive
  • Johor Premium Outlets - 23 min drive

Getting around

  • Senai International Airport (JHB) - 27 min drive
  • Singapore (XSP-Seletar) - 56 min drive
  • Changi Airport (SIN) - 69 min drive
  • JB Sentral - 25 min drive
  • Airport shuttle (surcharge)
  • Free theme park shuttle

Restaurants

  • Spice Grill - 4 min walk
  • Dine and Single cask - 15 min walk
  • Espresso garage - 15 min walk
  • Bricks Family Restaurant - 5 min drive
  • Absolute Thai - 6 min drive
Map

About this property

JEN Johor Puteri Harbour by Shangri-La

Putting you within a 10-minute drive of LEGOLAND® Malaysia, JEN Johor Puteri Harbour by Shangri-La features a rooftop terrace, and offers an airport shuttle (available 24 hours) for MYR 165 per vehicle. Guests can indulge in massages, body wraps or facials, and Harbour Cafe, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other features of this upmarket hotel include an outdoor pool, a poolside bar and a health club. Fellow travellers love the comfortable beds and overall property condition.

Languages

Chinese (Mandarin), English, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 283 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • For more details, please contact the property using the information on the booking confirmation
  • Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Free theme park shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Free theme park shuttle
  • Children's menu

Working away

  • Business centre
  • 5 meeting rooms
  • Computer station
  • Conference space (5543 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Television in common areas
  • Health club
  • An outdoor pool
  • Spa services
  • Sauna
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Chinese (Mandarin)
  • English
  • Korean
  • Malay

Room amenities

Be entertained

  • 40-inch LED TV
  • Cable/satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Alarm clock
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments.

Dining

Harbour Cafe – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Skybar Bar & Restaurant – This poolside bar specialises in local and international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Shake & Burger at Lounge – On-site restaurant. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 20 for adults and MYR 10 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MYR 165 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for MYR 130 per night
  • Guests must contact this property in advance to reserve rollaway/extra beds

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Fees for extra beds vary for adults and children.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Hotel Traders Puteri Harbour
Puteri Harbour Hotel
Puteri Harbour Traders
Puteri Harbour Traders Hotel
Puteri Traders Hotel
Hotel Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour Nusajaya
Traders Puteri
Traders Puteri Harbour
Traders Puteri Harbour Nusajaya
Hotel Jen Puteri Harbour Johor Nusajaya
Hotel Jen Puteri Harbour Johor Shangri-La
Hotel Hotel Jen Puteri Harbour, Johor by Shangri-La
Hotel Jen Puteri Harbour, Johor by Shangri-La Iskandar Puteri
Hotel Jen Puteri Harbour Johor
Jen Puteri Harbour Johor Shangri-La
Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour
JEN Johor Puteri Harbour by Shangri-La Hotel
Hotel Jen Puteri Harbour Johor by Shangri La
JEN Johor Puteri Harbour by Shangri-La Iskandar Puteri
JEN Johor Puteri Harbour by Shangri-La Hotel Iskandar Puteri

Frequently asked questions

Is JEN Johor Puteri Harbour by Shangri-La currently open?
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
How much does it cost to stay at JEN Johor Puteri Harbour by Shangri-La?
As of 29 January 2023, prices found for a 1-night stay for 2 adults at JEN Johor Puteri Harbour by Shangri-La on 19 February 2023 start from S$72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does JEN Johor Puteri Harbour by Shangri-La offer free cancellation for a full refund?
Yes, JEN Johor Puteri Harbour by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at JEN Johor Puteri Harbour by Shangri-La?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at JEN Johor Puteri Harbour by Shangri-La?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at JEN Johor Puteri Harbour by Shangri-La?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at JEN Johor Puteri Harbour by Shangri-La?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by JEN Johor Puteri Harbour by Shangri-La?
Yes, an airport shuttle is available. The charge is MYR 165 per vehicle one way.
What are the check-in and check-out times at JEN Johor Puteri Harbour by Shangri-La?
You can check in from 3 PM - midnight. Check-out time is 11 AM. Express check-out and contactless social distancing and check-out are available.
What is there to do at JEN Johor Puteri Harbour by Shangri-La and nearby?
JEN Johor Puteri Harbour by Shangri-La has an outdoor pool, a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near JEN Johor Puteri Harbour by Shangri-La?
Yes, there are 3 on-site restaurants, featuring international cuisine, pool views and poolside dining. Nearby restaurants include Spice Grill (4-min walk), Dine and Single cask (15-min walk) and espresso garage (15-min walk).
What's the area around JEN Johor Puteri Harbour by Shangri-La like?
JEN Johor Puteri Harbour by Shangri-La is located on the waterfront in Nusajaya, a short 1-minute walk from Puteri Harbour and 4 minutes' walk from Puteri Harbour Family Theme Park.

Reviews

8.4

Very good

8.5/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Good

Julie, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Not a peaceful stay
The bathroom cleanliness need to improve as you can see alot of moldy tile and also on the bathtub. The water also trend to clog at the bathroom and I think is cleaner didn't clean the hair clogged at the drain point. Another annoying issue was the motor bike noise continue until 3 to 4 am. We are not able to sleep until 4am. It is quite suffering.
ching hui, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Not sure if this is my second or third time penning this down. Positive aspects: Requests made from room came through quite fast. Pool was nice. Negative aspects: Breakfast was quite miserable. Not one, not twice but three times issue with the room door access. Finally engineering had to replace the door lock. No apologies whatsoever while we waited outside.
Cecil, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Bad experience
Breakfast was simply quite miserable. Door access was locked out not once, not twice but three times. Until engineering had to come and replaced the lock. No apologies given whatsoever while I waited for them to replace the lock (for like 20+mins).
2-night family trip
Verified Hotels.com guest review

8/10 Very good

Can be better
Abit rundown. Not very clean toilet and sleeping area. The water in the bath area did not flow down fast enough. While we bathe, our feet were literally submerged in the water. Cups were not properly washed. There were stains in the cup. Hot water flask in room is badly stained. Don’t even dare to use it. Thankfully we stayed for a night only.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Celine, 1-night trip
Verified Hotels.com guest review

6/10 Good

1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beirong, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

VIJAY KUMAR, 2-night trip
Verified Hotels.com guest review