Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Iskandar Puteri, Johor, Malaysia
1 room, 2 adults

JEN Johor Puteri Harbour by Shangri-La

4-star4 stars
Great for families

Good to know

  • Children's pool
  • Theme park(s) nearby
  • Dry cleaning/laundry service
  • Elevator
Persiaran Puteri Selatan, Puteri Harbour, Iskandar Puteri, Johor, 79000, Malaysia

4-star hotel in Nusajaya with 3 restaurants and outdoor pool
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • Theme park(s) nearby
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Malaysia may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Great & Quiet place next to the Puteri Harbour. Comfortable & good ambiance for a short…Jan 24, 2020
  • one thing feel not comformtable is system not up to date that i my booking is included…Dec 24, 2019

JEN Johor Puteri Harbour by Shangri-La

More Info: 6823 2342

from S$76
  • Executive Suite, 1 King Bed
  • Club Room, 2 Twin Beds
  • Club Room, 1 King Bed
  • Premier Room, 1 King Bed
  • Deluxe Room, 2 Twin Beds
  • Deluxe Room, 1 King Bed
  • Club Room, 2 Twin Beds, Harbor View
  • Club Room, Harbor View
  • Deluxe Room, 2 Twin Beds, Harbor View
  • Deluxe Room, 1 King Bed, Harbor View
  • Premier Room, 1 Queen Bed

What’s around JEN Johor Puteri Harbour by Shangri-La

Landmarks

  • In Nusajaya
  • Legoland Malaysia - 41 min walk
  • Angry Birds Activity Park Johor Bahru - 14.8 mi / 23.8 km
  • Sutera Mall - 15 mi / 24.1 km
  • Johor Bahru City Square - 15.8 mi / 25.5 km
  • Johor Bahru Old Chinese Temple - 15.9 mi / 25.6 km
  • Johor Premium Outlets - 18.2 mi / 29.3 km
  • Universiti Teknologi Malaysia - 18.4 mi / 29.6 km

Getting around

  • Johor Bahru (JHB-Senai Intl.) - 27 min drive
  • Changi Airport (SIN) - 61 min drive
  • Singapore (XSP-Seletar) - 49 min drive
  • JB Sentral - 33 min drive
  • Airport shuttle (surcharge)
  • Free theme park shuttle

At a glance

Key facts

Hotel size

  • This hotel has 283 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • Malaysia may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Offsite

  • Free theme park shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Health club
  • Spa services on site
Working away
  • Business center
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 5543
  • Conference space size (meters) - 515
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Braille signage
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • Chinese
  • English
  • Korean
  • Malay

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Separate sitting area
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Cable/satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Dining

Harbour Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Skybar Bar & Restaurant - This poolside bar specializes in local and international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Shake & Burger at Lounge - Onsite restaurant. Open select days.

JEN Johor Puteri Harbour by Shangri-La’s small print

Also known as

  • Hotel Traders Puteri Harbour
  • Traders Puteri Harbour Nusajaya
  • Hotel Jen Puteri Harbour Johor Nusajaya
  • Hotel Jen Puteri Harbour Johor Shangri-La
  • Hotel Hotel Jen Puteri Harbour, Johor by Shangri-La
  • Hotel Jen Puteri Harbour, Johor by Shangri-La Iskandar Puteri
  • Hotel Jen Puteri Harbour Johor
  • Jen Puteri Harbour Johor Shangri-La
  • Puteri Harbour Hotel
  • Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
  • Traders Hotel Puteri Harbour
  • JEN Johor Puteri Harbour by Shangri-La Hotel
  • Hotel Jen Puteri Harbour Johor by Shangri La
  • JEN Johor Puteri Harbour by Shangri-La Iskandar Puteri
  • JEN Johor Puteri Harbour by Shangri-La Hotel Iskandar Puteri
  • Puteri Harbour Traders
  • Puteri Harbour Traders Hotel
  • Puteri Traders Hotel
  • Hotel Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
  • Traders Hotel Puteri Harbour Nusajaya
  • Traders Puteri
  • Traders Puteri Harbour

Policies

Fees for extra beds vary for adults and children.

Guests must contact this property in advance to reserve rollaway/extra beds. Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Rollaway beds are available for MYR 151.58 per night

Buffet breakfast is offered for an extra charge of MYR 58 for adults and MYR 29 for children (approximately)

Airport shuttle service is offered for an extra charge of MYR 165 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for JEN Johor Puteri Harbour by Shangri-La

  • Does JEN Johor Puteri Harbour by Shangri-La offer free cancellation for a full refund?
    Yes, JEN Johor Puteri Harbour by Shangri-La does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at JEN Johor Puteri Harbour by Shangri-La?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at JEN Johor Puteri Harbour by Shangri-La?
    Yes, there's free self and valet parking.
  • Is there a pool at JEN Johor Puteri Harbour by Shangri-La?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at JEN Johor Puteri Harbour by Shangri-La?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at JEN Johor Puteri Harbour by Shangri-La?
    You can check in from 3 PM - midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near JEN Johor Puteri Harbour by Shangri-La?
    Yes, there are 3 onsite restaurants, featuring international cuisine, pool views, and poolside dining. Nearby restaurants include Absolute Thai (2.6 mi), Kuu by Tea Garden (4.8 mi), and Coppola Family Pizzeria & Wine Bar (5.4 mi).
  • Is airport shuttle service offered by JEN Johor Puteri Harbour by Shangri-La?
    Yes, an airport shuttle is available. The charge is MYR 165 per vehicle one way.
  • What is there to do near JEN Johor Puteri Harbour by Shangri-La?
    Recommended spots to visit include Legoland Malaysia (2.1 mi) and Angry Birds Activity Park Johor Bahru (14.8 mi), along with Sutera Mall (15 mi) and Johor Bahru City Square (15.8 mi).

Recent reviews

Very good 8.4 From 332 reviews

Good 6.0
I like the surrounding of the hotel. The lobby is nice.
Noraini, sg1 night family trip
Fair 4.0
Like: scenic view, near a dock. Dislikes: 1. Bad check-in, waited more than 2 hours to check in (check-in at 5.20pm). 2. Room is dirty. 3. Went to use steam room on Day 2 and told the staff that there was no shower gel in the toilet. The staff did not follow up on it when I went to the steam room on Day 3. I told another staff who was chatting with his colleagues in the toilet and he told me to wait as he would be back. I waited for an hour but he did not show up. I noted many hotel staffs (security guards, technicians, housekeepers) like to gather and chat in this toilet.
sg2 night family trip
Exceptional 10.0
Our second Awesome stay!!
Kasmah, sg2 night trip
Very good 8.0
Location is great. Hello Kitty Town and Thomas Town are just downstairs. Breakfast spread is not bad. Hotel room is well maintained.
sg2 night family trip
Very good 8.0
Check out time
It would be bice if check out timing can be later than 11am
Goh, sg1 night trip
Exceptional 10.0
Everything was working in good condition. This is our go to place for theme park holidays.
sg1 night family trip
Exceptional 10.0
Not the cheapest, but the best
Well-maintained and clean. The reservation and check-in process was smooth. Basement complimentary car-parking. Our room overlooked the opposite block, facing the coffee house. View wasnt great, but not too objectionable. The immediate neighbourhood is attractive, especially with the waterfront promenade and marina. The property itself is clean, stylish and comfortable. The rooftop pool is scenic and a lovely place to chill. The span and gym looked good, but I didn’t try them. Room decor is stylish and contemporary. The bed and linen is very comfortable. Aircon is effective. Bathroom is adequately large, with the usual bath amenities. All in all though, I can recommend the Jen Puteri Harbour as one of the more attractive and interesting places to stay in Nusajaya.
Eugel, sg1 night trip with friends
Exceptional 10.0
Great hotel
Nice hotel with good service. Located in a peaceful marina setting.
Shui Cheong, sg1 night trip with friends
Good 6.0
A dead town now especially when hello kitty land is closing down. Staff service is slow, not as good as previous anymore.
sg1 night trip
Very good 8.0
Hits and misses
Negative: Reception almost charged me extra for the room that was already paid for, and took a really long time to check me in. Gave instructions to head to level 2 and walk across the bridge to the other block, when our room was level 3. This gave us an impression that there is another lift in the other block. The layout of the entire hotel was weird, with lift available only in Block 1. Access to club lounge was unsheltered, which would be difficult to access during rainy days. Breakfast at the Harbour Cafe was disappointing. Table was provided with “vacant” or “occupied” card, yet the staff directed guests to sit at our “occupied” table when we went to get our food. Positive: Beds were really comfortable and the bath tub size was great. Water was really nice and hot enough. Really enjoyed the stay in the room.
Germaine, sg2 night trip with friends

JEN Johor Puteri Harbour by Shangri-La