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Citadines Uplands Kuching

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Premier Apartment, 2 Bedrooms, Accessible, Kitchen | Pool | Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
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Overview of Citadines Uplands Kuching

UNESCO Sustainable Travel Pledge

Citadines Uplands Kuching

4.0 star property
4-star Kuching aparthotel with 1 outdoor pools, connected to a shopping centre

8.2/10 Very good

405 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Kitchen
The price is S$56
Price available on 26/02/2023
Map
No. 55 Jalan Simpang Tiga, Kuching, Sarawak, 93350

Room options

About this area

What's nearby

  • Kuching Waterfront - 4 min drive

Getting around

  • Kuching (KCH-Kuching Intl.) - 17 min drive
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle

Restaurants

  • Loong Siang Yen - 9 min walk
  • Absolute Tribal Restaurant - 13 min walk
  • The.Dyak - 13 min walk
  • Sakae Sushi - 14 min walk
  • Secret Recipe - 14 min walk

About this property

Citadines Uplands Kuching

Citadines Uplands Kuching is only 4.9 mi (7.8 km) from the airport and offers a shuttle (available 24 hours) for MYR 15 per person one-way. Guests can enjoy the outdoor pool, and continental breakfast is available daily. A children's pool and a terrace are offered, and apartments have conveniences such as fridges and microwaves. Fellow travellers say good things about the helpful staff and airport.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed (2 per room, up to 22 lb per pet)*
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls and litter boxes available

Property amenities

Pool/Spa

  • Outdoor pool
  • Sunloungers
  • Umbrellas

Internet

  • Free WiFi

Parking and transport

  • Covered self parking on site (MYR 3.20 per day)
  • Wheelchair-accessible parking and van parking available
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free shopping centre shuttle
  • Car not required

Family friendly

  • Children stay for free (see details)
  • Children's pool

Kitchen

  • Fridge
  • Microwave
  • Electric kettle
  • Coffee/tea maker
  • Cookware/dishes/utensils

Dining

  • Continental breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 20 for adults and MYR 14 for children
  • Room service available

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: MYR 100.0 per night

Bathrooms

  • Shower
  • Towels provided
  • Hairdryer
  • Slippers
  • Free toiletries

Living spaces

  • Sitting area

Entertainment

  • TV with satellite service
  • DVD player
  • iPod docking station

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Business centre
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • MYR 500 per accommodation per night
  • 2 per room (up to 22 lb per pet)
  • Food and water bowls and litter trays are available

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Accessible bath
  • Doorbell and phone notification
  • Lift
  • Roll-in shower (selected rooms)
  • Soundproofing
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchairs available on site
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Free newspapers (reception)

Location highlights

  • Connected to a shopping centre
  • Near the airport
  • Near outlet shopping

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector

General

  • 215 rooms
  • 8 floors

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MYR 20 for adults and MYR 14 for children
  • Airport shuttle service is offered for an extra charge of MYR 15 per person (one-way)

Children & extra beds

  • Rollaway beds are available for MYR 100.0 per night
  • Airport shuttle service for children costs MYR 15.00

Pets

  • Pets are allowed for an extra charge of MYR 500 per accommodation, per night

Parking

  • Covered self-parking costs MYR 3.20 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Citadines Kuching
Citadines Kuching Uplands
Citadines Uplands
Citadines Uplands Apartment
Citadines Uplands Apartment Kuching
Citadines Uplands Kuching
Citadines Uplands Kuching Sarawak
Citadines Uplands Kuching Aparthotel
Citadines Uplands Aparthotel
Citadines Uplands Kuching Kuching
Citadines Uplands Kuching Aparthotel
Citadines Uplands Kuching Aparthotel Kuching

Frequently asked questions

Does Citadines Uplands Kuching offer free cancellation for a full refund?
Yes, Citadines Uplands Kuching does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Citadines Uplands Kuching?
As of 8 February 2023, prices found for a 1-night stay for 2 adults at Citadines Uplands Kuching on 11 March 2023 start from S$55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Citadines Uplands Kuching?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Citadines Uplands Kuching?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Citadines Uplands Kuching?
Yes, pets are welcome, with a limit of 2 per room and maximum weight of 22 lb per pet. There's a charge of MYR 500 per accommodation, per night. Food and water bowls and litter trays are available.
Is parking offered on site at Citadines Uplands Kuching?
Yes. Self-parking costs MYR 3.20 per day. Parking spaces may be limited.
Is an airport shuttle service offered by Citadines Uplands Kuching?
Yes, an airport shuttle is available. The charge is MYR 15 per person one-way.
What are the check-in and check-out times at Citadines Uplands Kuching?
You can check in from 3:00 PM - midnight. Check-out time is noon.
What is there to do at Citadines Uplands Kuching and nearby?
Citadines Uplands Kuching has an outdoor pool.
Are there restaurants at or near Citadines Uplands Kuching?
Yes. Nearby restaurants include Loong Siang Yen (9-min walk), Absolute Tribal Restaurant (13-min walk) and the.Dyak (13-min walk).
Does Citadines Uplands Kuching have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a fridge, a microwave and cookware.
What's the area around Citadines Uplands Kuching like?
Citadines Uplands Kuching is located a short 15-minute walk from The Spring. Travellers say that this aparthotel is in a good location.

Reviews

8.2

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

8.1/10

Amenities

8.1/10

Property conditions & facilities

Reviews

6/10 Good

Sink Drainage is Smelling after one day staying. Room Housekeeping need to improve.
3-night trip
Verified Hotels.com guest review

6/10 Good

Great for visit to Borneo Medical Centre
Close to Borneo Specialist Medical Centre. Room a bit run down, in need of maintenance. 2nd bedroom will smell if keep door close due to located behind the toilet. Housekeeping a bit sloppy at times.
3-night family trip
Verified Hotels.com guest review

2/10 Poor

Trevor, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The customer service is tip top. The staff are very friendly, helpful and always wear a smile on their face. Only comment I have is the room. They need to change the bed, it is so uncomfortable and the water heater is not working.
ANAK EDWARD GANIE KATHRIE, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Fatt Lim, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Kuan Hock, 1-night trip
Verified Expedia guest review

6/10 Good

Room very clean!! I like the room :) Poor hotel management (give wrong room number). Parking management (need to scan card to check in/check out).
Kho Ying, 1-night romance trip
Verified Expedia guest review

8/10 Very good

The one-bedroom apartment is clean and cozy. Every morning at around 7.15am, someone will ring the doorbell repeatedly to deliver a packet of local breakfast. If you do not want to be disturbed, you have to place 'do not disturb' sign on the door before you go to bed. The Spring shopping mall is just across the street. There are eateries and 7-11 beside Citadines apart-hotel.
Huey, 6-night trip
Verified Expedia guest review

6/10 Good

Generally good stay; mould & aircon need fixing
We booked for a two bedroom apartment and a one bedroom apartment. The one bedroom apartment is kept in a better condition than the two bedroom apartment we had; the two bedroom apartment had visible mould around the kitchen sink and its bathrooms. The two bedroom apartment also suffered from an additional leaking to its air conditioning units, drenching the tiled floors. The skirting boards showed an obvious sign of repeated incidences. We had two incidents during our 10 day stay; resolutions via a call to the reception was quite quick (except for a reported incident at 1ish a.m, whereby a technician sorted it out in the morning during their work hours; one for noting). May I suggest that further attention be paid to sorting out the mould and then a lick of paint. Each apartment came with sufficient cutlery; a nice sized fridge/freezer that worked well; beds were comfortable. Swimming pool & gym were clean and functional. One of the reviewers mentioned the filtered water stations, there were a couple of these located on each floor. Very useful for us. Staff was friendly and approachable throughout our stay. Location is brilliant - not far from both centre of town and the airport. By crossing a footbridge, it is easy to access The Springs Mall for a supermarket, clothing shops, pharmacy and even a Starbucks. Islands, a cafe located on ground floor, by the entrance to Citadines, serves a pretty decent cup of cappuccino (go there from 10am).
Magdalene, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Disappointing return
Stayed at Citadines Kuching previously when recently opened - unfortunately time and poor maintenance has taken a big toll on the place. Dirty (mouldy) bathrooms and water damage from leaky air conditioners together with a general lack of maintenance was really disappointing. Staff are friendly and helpful, but it cannot make up for the poor state of the rooms and common areas. Needs a refurbished, due to poor cleaning and property management. Lots of small frustrations, which are a shame as was previously lovely - but now like the carpets, it’s a little threadbare:(
7-night family trip
Verified Hotels.com guest review