All properties in Bloomington, Minnesota, United States of America

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Reviews

8.4

Very good

8.7/10

Cleanliness

8.6/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Exceptional

Great stay
Very nice hotel and right next to the Mall of America makes it ideal for visiting
Ryan, 1-night trip
Verified Hotels.com guest review

6/10 Good

Ehh
Parking ramp was super tight. Check in took longer than it should have. The bed wasn’t overly comfortable. The tile around the pool was slippery. Other than that, a nice place to stay.
Alyssa, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sara, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jason, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nicole, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

It was okay
The phone didn't work in the room, so I had to go down to the front desk to request extra towels and bedding for the pullout sofa sleeper. I found it odd there was no bedding in the closet to begin with like most places that have sofa sleepers in the room. I told the front desk the phone didn't work and that's why I came down. Got the bedding but no one ever came to fix the phone so we couldn't order room service like we were hoping to. Sofa sleeper seemed very old and made lots of noise. Very squeaky and creeky. Also the sofa sleeper had napkins and trash folded up in it and underneath as well. I would only stay again due to access to Mall of America otherwise for the money I paid I could get a much nicer room elsewhere.
Jeff, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Shayna, 2-night trip
Verified Hotels.com guest review

6/10 Good

Great location but showing wear
We chose this hotel specifically because it is attached to the Mall of America. We have stayed here previously, but it has been a few years. Overall, the stay was fine and what we needed for location. The parking and general functionality/accessibility of the hotel is lacking - it's not easy to get to/from the parking garage to interior of the hotel. In order to get from the lobby/reception to guest rooms with a large load, you need to take 2 different elevators. Especially when traveling with kids and strollers, this is extra frustrating. The rooms are showing some definite wear - stains on the carpet, worn/torn desk chairs, part of the closet was falling apart, chips in the mirrrors, etc. The rooms were clean, but worn. We experienced several helpful staff members, including on the front drive, but it was disappointing not to have bell staff to assist with luggage.
Cara, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

At mall of America
Good, nice location. Clean and comfortable!
Jenny, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Charles, 1-night trip
Verified Hotels.com guest review