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Luxury hotel with 1 indoor pools, connected to a shopping center, near Mall of America
The room was not as clean. The window was dirty with finger marks from a child who had…
Jun 20, 2020
Check in was less than acceptable. Only one person working the desk for the longest time.…
May 13, 2022
This property advises that it adheres to SafeStay (AHLA - USA) and Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Safe Travels (WTTC - Global).
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
This property accepts credit cards. Cash is not accepted.
*See fees & policies for additional details or extra charges
The room was very nice. The TV had casting so you can cast your Netflix account onto the TV. Very easy to setup. The restaurant had great food.
Joseph, 1 night trip, Apr 22, 2022
Verified Hotels.com guest review
Bath towels are hard like sandpaper. Beddings are not comfortable or warm.
2 night business trip, Apr 21, 2022
Verified Hotels.com guest review
Amy, 1 night trip with friends, Apr 16, 2022
Verified Hotels.com guest review
It was a crazy check in, lines, slow, not set up good with front door and elevator people coming from both directions not knowing where the end of the line was. Couldn't hear the front desk while checking in due to the masks and the plexi-glass. Also the next day checking out was a problem, we left our room and the card didn't work. Walked back down and got it re-keyed and went back up and it didn't work again. very frustrating.
DeAnna, 1 night family trip, Apr 15, 2022
Verified Hotels.com guest review
Fantastic stay as always. Convenient and accessible to the Mall of America and highways to get to downtown for a Twins game. Wonderful experience
John, 4 night trip, Apr 9, 2022
Verified Hotels.com guest review
Becky, 2 night family trip, Mar 29, 2022
Verified Hotels.com guest review
Called the day before and was told we could check in at 1pm. Had 2 rooms booked; arrived and was told no one was allowed to check in until 3pm. Then the next day even though checkout was noon, housekeeping was knocking and came into room when we didn’t answer, duh we were sleeping at 9:30 am!!! Rooms are way overpriced for what little amenities that are offered.
Raynell, 1 night family trip, Mar 26, 2022
Verified Hotels.com guest review
It was great hotel! The pool was big and fitness area good!
Katherine, 1 night family trip, Mar 25, 2022
Verified Hotels.com guest review
It was blah…check in took forever. Staff was not friendly, hard to understand and not helpful at all! The front desk staff wrote the wrong number on one of our rooms key packet and it was a long process to figure out the mistake. Then later that night we called down to the desk for plates and were told someone would bring some up and no one ever showed up with them or called to explain. We checked out around 10am on Sunday and I just received a call “Monday evening” asking if we were planning on staying another night??? I will never stay at this property again…not worth the money and very disappointed. We went out of our way to stay at what we thought was going to be a nice hotel and other than fancy furnishings it was awful.
Casandra, 1 night trip, Mar 19, 2022
Verified Hotels.com guest review
Stay was fine, however when I booked with Hotels.com, I paid more to get a King Size bed, upon check in, staff advised they did not have any king size beds, only two queen. The price was not reduced. I thought my reservation was guaranteed. It was a splurge, but disappointing.
Kenneth, 1 night trip, Mar 14, 2022
Verified Hotels.com guest review