Excelsior Palace Hotel

Photo gallery for Excelsior Palace Hotel

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Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, down comforters, minibar

Overview of Excelsior Palace Hotel

Excelsior Palace Hotel

4.0 star property
4-star hotel with 2 restaurants, near Palazzo dei Duchi di Santo Stefano

8.2/10 Very good

174 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Non-smoking
Map
Via Toselli 8, Taormina, ME, 98039
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Beach cabanas
  • Self parking
  • Pool bar
  • Room service
  • 2 coffee shops/cafes
  • In-room childcare
For families
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Taormina City Centre
  • Corso Umberto - 1 min drive
  • Greek Theatre - 8 min drive
  • Taormina Cable Car - 11 min drive
  • Giardini Naxos Beach - 17 min drive
  • Isola Bella - 14 min drive
  • Mount Etna - 46 min drive

Getting around

  • Fontanarossa Airport (CTA) - 60 min drive
  • Strait of Messina Airport (REG) - 161 min drive
  • Fiumefreddo Station - 15 min drive
  • Furci Station - 17 min drive
  • Taormina Giardini Station - 23 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)

About this property

Excelsior Palace Hotel

4-star family-friendly hotel in the heart of Taormina City Centre
A roundtrip airport shuttle, a poolside bar, and a free daily manager's reception are just a few of the amenities provided at Excelsior Palace Hotel. Enjoy international cuisine, a poolside location, and garden views at the two onsite restaurants. Free in-room WiFi is available to all guests, along with a rooftop terrace and 2 coffee shops/cafes.
Other perks include:
  • Swimming pool with sun loungers and pool umbrellas
  • Continental breakfast (surcharge), self parking (surcharge), and limo/town car service
  • An outdoor pool, free newspapers, and a 24-hour front desk
  • Smoke-free premises, a porter/bellhop, and a front desk safe
  • Guest reviews say good things about the pool, helpful staff, and proximity to shopping
Room features
All guestrooms at Excelsior Palace Hotel offer thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Egyptian cotton sheets and down comforters
  • Bathrooms with designer toiletries and tubs or showers
  • LED TVs with satellite channels
  • Childcare services, daily housekeeping, and desks

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 88 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed (up to 22 lbs)*
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 10 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Train station pick-up*

Offsite

  • Beach shuttle*
  • Shopping center shuttle*
  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge
  • Poolside bar
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Beach shuttle (surcharge)
  • Beach nearby
  • Discount at nearby fitness center
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • 24-hour business center
  • Meeting room
  • Conference center (151 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach shuttle (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1904
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Piano
  • An outdoor pool

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • LED television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Excelsior Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Panoramic Restaurant - This poolside restaurant specializes in local cuisine and serves brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 10 nights. This tax does not apply to children under 12 years of age.
  • New Year's Eve (31 December) Gala Dinner per adult: EUR 150
  • New Year's Eve (31 December) Gala Dinner per child: EUR 150 (up to 18 years old)

Optional extras

  • Continental breakfast is offered for an extra charge of EUR 19 per person (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 80 per vehicle
  • Train station pick-up service is offered for an extra charge
  • Beach shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pets

  • Pets are allowed for an extra charge of EUR 15 per pet, per day

Parking

  • Self parking costs EUR 10 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Excelsior Palace Hotel
Excelsior Palace Hotel Taormina
Excelsior Palace Taormina
Hotel Excelsior Palace
Excelsior Palace
Excelsior Palace Hotel Taormina, Sicily
Excelsior Palace Hotel Hotel
Excelsior Palace Hotel Taormina
Excelsior Palace Hotel Hotel Taormina

Frequently asked questions

Does Excelsior Palace Hotel offer free cancellation for a full refund?
Yes, Excelsior Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Excelsior Palace Hotel?
As of 19 August 2022, prices found for a 1-night stay for 2 adults at Excelsior Palace Hotel on 28 August 2022 start from S$280, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Excelsior Palace Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Excelsior Palace Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Excelsior Palace Hotel?
Yes, pets are welcome, with a maximum weight of 22 lbs per pet. There's a charge of EUR 15 per pet, per day. Food and water bowls are available.
Is parking offered on site at Excelsior Palace Hotel?
Yes. Self parking costs EUR 10 per day. Parking spots may be limited.
Is airport shuttle service offered by Excelsior Palace Hotel?
Yes, an airport shuttle is available. The charge is EUR 80 per vehicle.
What are the check-in and check-out times at Excelsior Palace Hotel?
You can check in from 2 PM - midnight. Check-out time is 11 AM. Contactless check-in and check-out are available.
What is there to do at Excelsior Palace Hotel and nearby?
Have fun with activities like boat tours, hiking, and mountain biking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include beach cabanas and a garden.
Are there restaurants at or near Excelsior Palace Hotel?
Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Villa Zuccaro (3-min walk), Tischi Toschi (4-min walk), and RossoPeperoncino (4-min walk).
What's the area around Excelsior Palace Hotel like?
Excelsior Palace Hotel is in Taormina City Centre, a short 13-minute walk from Taormina Cable Car and 16 minutes' walk from Greek Theatre. The local area is walkable and popular for its beaches.

Overall score and ratings

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

7.9/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Exceptional

Debbie, 1-night trip
Verified Hotels.com guest review

6/10 Good

william, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Euan, 7-night trip
Verified Hotels.com guest review

6/10 Good

Disappointing in the sense that we had to serve ourselves for breakfast. Regarded as second class when it came to the weddings and being worked around us while we tried to enjoy the pool. Rooms were not replenished with usual tea bags, toilt paper etc. We had to request everything.
JEANNETTE, 7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

After searching for hours on various websites, we chose the Excelsior Palace Hotel because my husband thought he heard of it through friends. It could not have been better. The location is excellent because it is at the entrance of the old town which means you have all the restaurants on your doorstep while also having space and sweeping views over the coastline and Mt Etna. Every evening we would have a drink before dinner, watching the sunset over Mt Etna, and on our last night we watched as red lava came flowing down the mountain. It was breathtaking. The receptionists were great and they always provided good restaurant recommendations. They have a fabulous breakfast buffet in the morning, really good lunches in the restaurant near the pool, and a three course dinner menu that is delicious and well priced. On the weekends the hotel has a piano player which added to the calm and elegant atmosphere. The staff are incredible - very much an old world silver service you don’t find much anymore. Another point about the location - the hotel is not far from the highway which is really good is you want to drive south to Syracuse or north to the islands. I hope this review is helpful. Enjoy your time in Sicily!
David, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Perfect vacation spot
Excellent stay. The manager, particularly, was quite efficient, helpful and fair when we had some complaints in the beginning. The took extraordinary care to resolve it over and beyond we expected. Great place for a vacation and best view of mt.Etna from the room.
Krish, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Exceptional property. Great location unbelievable breakfast. What can I say… Everything was perfect
Ann Marie, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Telmen, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Charming hotel but no wifi
Old-fashion hotel. Very charming. Wonderful garden, swimming pool and view. Downside is that wifi does not work at all in the rooms. Air conditioning did not work either
Florence, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We arrived at the hotel and our check-in went smoothly. I had booked two beds and we were shown to a room with only one bed and they quickly took us to another room and rectified the situation. The location of this hotel is absolutely fantastic. It is a one minute walk to arrive at the Corso Umberto which is the main street that leads to all the shopping and restaurants, cafés etc. also walking distance to the Greek Amphitheater and the cable cars that take you down to the beaches. The breakfast offered in the morning is very good and has a large of food items. The front desk was always very helpful with whatever we need it being directions, helping us find a place to book our Covid tests before we left back to the States, making restaurant reservations, etc.
Maria, 7-night family trip
Verified Hotels.com guest review