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All properties in Cartagena, Bolivar, Colombia
1 room, 2 adults

Hotel Casa San Agustin

4.5-star4.5 stars
Centro Calle de la Universidad No.36-44, Cartagena, Bolivar, 130001, Colombia

Luxury hotel with spa, near Clock Tower
  • Free cooked-to-order breakfast and free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • I was amazed by the excellent service, facilities, and overall the standards that the…Nov 21, 2020
  • Loved everything. Beautiful hotel, super friendly staff, amazing food.Mar 5, 2020

Hotel Casa San Agustin

More Info: 6823 2342

from S$392
  • Junior Suite
  • Premium Suite
  • Suite (del Virrey)
  • Deluxe Room
  • Suite (Prestige)

What’s around Hotel Casa San Agustin

Landmarks

  • In Cartagena Walled City
  • Clock Tower - 4 min walk
  • Cartagena de Indias Convention Center - 10 min walk
  • Bocagrande Beach - 21 min walk
  • San Felipe de Barajas Castle - 23 min walk
  • Marbella Beach - 28 min walk
  • University of Cartagena - 1 min walk
  • Simon Bolivar House and Museum - 2 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 20 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast

  • Parents must have child's birth certificate and photo ID*

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Full-service spa
  • Spa treatment room(s)
  • Free bicycles on site
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
  • Library
  • Television in common areas
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Aurum Spa has 3 treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a spa tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Dining

Alma - Overlooking the garden, this fine-dining restaurant specializes in Latin American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Awards and affiliations

Hotel Casa San Agustin is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay.
The property is a member of the Leading Hotels of the World.

Hotel Casa San Agustin’s small print

Also known as

  • Casa San Agustin
  • Hotel Casa San Agustin Hotel
  • Hotel Casa San Agustin Cartagena
  • Hotel Casa San Agustin Hotel Cartagena
  • Casa San Agustin Cartagena
  • Casa San Agustin Hotel
  • Hotel Casa San Agustin
  • Hotel Casa San Agustin Cartagena

Policies

If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Only registered guests are allowed in the guestrooms.

Guests under 12 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • For stays on or after January 1, 2022, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for COP 290000.0 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of COP 110000 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Casa San Agustin

  • Does Hotel Casa San Agustin offer free cancellation for a full refund?
    Yes, Hotel Casa San Agustin does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Casa San Agustin?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Casa San Agustin?
    Sorry, there's no onsite parking at Hotel Casa San Agustin.
  • Is there a pool at Hotel Casa San Agustin?
    Yes, there's an outdoor pool.
  • Are pets allowed at Hotel Casa San Agustin?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hotel Casa San Agustin?
    You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Are there restaurants at or near Hotel Casa San Agustin?
    Yes, Alma offers alfresco dining, Latin American cuisine, and garden views. Nearby restaurants include Época (3-min walk), La Paletteria (4-min walk), and San Alberto (4-min walk).
  • Is airport shuttle service offered by Hotel Casa San Agustin?
    Yes, an airport shuttle is available. The charge is COP 110000 per vehicle roundtrip.
  • Is there an onsite casino at Hotel Casa San Agustin?
    No, this hotel doesn't have a casino, but Rio Cartagena Casino (14-min drive) is nearby.
  • What is there to do at Hotel Casa San Agustin and nearby?
    Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hotel Casa San Agustin also has 2 bars and spa services, as well as a garden.

Recent reviews

Exceptional 9.6 From 56 reviews

Exceptional 10.0
Beautiful hotel, extremely clean and excellent service from all staff members.
us3 night family trip
Exceptional 10.0
The whole staff ara friendly and unique!!! The employees at the Alma Bar and Restaurant are so nice., specially Jean Carlos and Roberto. Thanks to the Guest Relations Manager, Jorge Díaz for his kindness.
Eduardo, us7 night family trip
Exceptional 10.0
Excellent Location. Great service. Nice and comfortable rooms. Loved Alma restaurant
Adriana, us4 night family trip
Very good 8.0
Cool
Very nice property, design, the room was nice. We had a great dinner in the Alma restaurant, as well at the pool and on the rooftop :)
Sven, us3 night trip
Exceptional 10.0
I really enjoyed the stay. Beautiful pool and hotel. The service was impeccable. Would definitely recommend this hotel. Excellent location too! Can't go wrong with this hotel!
Eric, us3 night trip
Exceptional 10.0
Exceptional Casa San Agustin
This hotel is a hidden “emerald” in Cartagena. What a wonderful time we had in this city. The staff felt like family and the food was fabulous! There is not a high enough rating that can match this experience. Thanking all Casa San Agustin family for great memories! Can’t wait to meet y’all again!
us7 night family trip
Exceptional 10.0
Beautiful hotel with a friendly attentive staff. Great service great food great drinks
us3 night trip
Exceptional 10.0
Excellent Hotel
Tha Hotel is beautiful. The service is Excellent and the food is AMAzing!!!!!! Overall, It is a Great Hotel in all sense of the word. I recomend it 100%
Maria, us3 night trip with friends
Exceptional 10.0
The service was excellent. All staff was attentive and helpful We really loved this place. It was 5 stars plus
us4 night family trip
Exceptional 10.0
Stunning property, and impeccable service!
us3 night family trip

Hotel Casa San Agustin