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Hotel ZERMAMA Zermatt

3.5 star property
Mountain hotel with restaurant, near Zermatt-Furi Gondola

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Hotel ZERMAMA Zermatt

Photo gallery for Hotel ZERMAMA Zermatt

Exterior
Balcony view
Premium bedding, minibar, in-room safe, blackout curtains
Restaurant
Reception

Overview of Hotel ZERMAMA Zermatt

9.4 out of 10 Exceptional
9.4/10 Exceptional

Property highlights

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Bar
  • Laundry facilities
Map
Matterstrasse 23, Zermatt, VS, 3920
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Ski storage
  • Room service
  • Coffee shop/cafe
  • Train station pick-up service
  • Terrace
  • Reception fireplace
  • Front desk safe
  • Snack bar/deli
  • Laundry service
Feel at home
  • Children stay free
  • Connecting/adjoining rooms available
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

View all photos for Classic Suite

Balcony view

Classic Suite

  • 45 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 1 Queen Sofa Bed

View all photos for Grand Double Room, Balcony

Premium bedding, minibar, in-room safe, blackout curtains

Grand Double Room, Balcony

  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room, Balcony, Mountain View

Premium bedding, minibar, in-room safe, blackout curtains

Classic Twin Room, Balcony, Mountain View

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Single Room, Private Bathroom

Premium bedding, minibar, in-room safe, blackout curtains

Classic Single Room, Private Bathroom

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Basic Double Room

Premium bedding, minibar, in-room safe, blackout curtains

Basic Double Room

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

About this area

What's nearby

  • Heart of Zermatt
  • Zermatt-Matterhorn Ski Paradise - 1 min drive

Getting around

  • Sion (SIR) - 77 min drive
  • Geneva International Airport (GVA) - 80 miles/128.7 km
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk
  • Train station pickup (surcharge)

Restaurants

  • Restaurant Schäferstube - 7 min walk
  • Old Zermatt - 6 min walk
  • Tradition Julien Zermatt - 6 min walk
  • Vieux Valais - 4 min walk
  • Gusto Matto - 4 min walk
Map

About this property

Hotel ZERMAMA Zermatt

Located near a train station, Hotel ZERMAMA Zermatt is a great choice for a stay in Zermatt. You can relax with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Other highlights at this Art Deco hotel include a snack bar/deli and a terrace.

Languages

Dutch, English, French, German, Portuguese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Clean & Safe (Switzerland)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 29 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 9:30 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:30 AM - 10:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Train station pickup

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Wildlife viewing nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage
  • Snow sports gear

Facilities

  • 1 building/tower
  • Built in 2019
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • Art gallery on-site
  • Designer shops on-site
  • Lockers available

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Roll-in shower
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Cable/satellite TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Alarm clock
  • Premium bedding

What to enjoy

  • Heated floors

Freshen up

  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately CHF 15 to 30 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 15 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.

Also known as

Admiral Hotel Zermatt
Admiral Zermatt
Admiral
Hotel Mama Zermatt
Hotel ZERMAMA Zermatt Hotel
Hotel ZERMAMA Zermatt Zermatt
Hotel ZERMAMA Zermatt Hotel Zermatt

Frequently asked questions

Does Hotel ZERMAMA Zermatt offer free cancellation for a full refund?
Yes, Hotel ZERMAMA Zermatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel ZERMAMA Zermatt?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Hotel ZERMAMA Zermatt?
Yes, pets are welcome. There's a charge of CHF 15 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel ZERMAMA Zermatt?
Sorry, there's no on-site parking at Hotel ZERMAMA Zermatt.
What are the check-in and check-out times at Hotel ZERMAMA Zermatt?
You can check in from 3:00 PM - 9:30 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
What is there to do at Hotel ZERMAMA Zermatt and nearby?
Have fun with nearby winter activities such as ice skating, cross-country skiing and snowboarding, and in warmer months, enjoy a round of golf at the nearby golf course. Additional recreation nearby includes game viewing.
Are there restaurants at or near Hotel ZERMAMA Zermatt?
Yes, there's an on-site restaurant.
What's the area around Hotel ZERMAMA Zermatt like?
Hotel ZERMAMA Zermatt is in the heart of Zermatt, a short 5-minute walk from Zermatt Gornergratbahn Station and 2 minutes' walk from Zermatt–Sunnegga Funicular.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

I’ll be back!
Beautiful view and room, easy check in, very clean, wish we could have stayed longer!
Jeri, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lynne, 2-night family trip
Verified Hotels.com guest review

6/10 Good

We booked 2 single rooms & stayed at Zermama Hotel for 2 nights in May23. Rooms: First of all, the hotel was modern. I liked the ambience of dark wood theme across the hotel & rooms, also loved the view from the room's big window, the electric curtain & the rain showers in the bathrooms. Having said that, we found the single rooms were actually too small, I.e. they were the smallest single room we stayed from the 5 hotels visited in Switzerland. Fortunately we only carried a hand luggage each as the room had just enough space to place a hand luggage (definitely wouldn't fit for a large check-in luggage.) The single beds felt like those seats on a plane, very short, where you might have to rest your feet on the window bay if you're taller than 5'11. The room hasn't got space to even place a small table or a chair, so you'd have to put your drinks or snacks either on the bed or the floor. The electricity sockets were also strangely located, I.e. only one socket by the bed. The others were located at the light switch half way up the wall or next to the toilet seat in the bathroom. The room hasn't got air con & it was quite hot, having said that, it was quite chill outside in May so we just had the bathroom window opened all night to let the air in. Location: If you don't follow the Google map, the Zermatt Train & Gornergrat stations are only 5-7 mins walk away. (Otherwise it'd take twice longer). Zermatt high street, Coop...etc. are all within reached from the hotel. We particul
Cynthia, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Vance, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel and amazing staff. This is a perfect stay for singles, couples, and families in Zermatt.
Devin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was great on top of the dedicated, friendly staff who really tried to solve any problems
Li, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Zermama in Zermatt
Hotel Zermama was an outstanding hotel in beautiful downtown Zermatt. The location was excellent as it was an easy walk from the train station and anywhere throughout town. The 2 bed room was large and we had a view of The Matterhorn. The staff was also excellent and we were treated especially well. I would highly recommend this hotel.
Wendell, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was very friendly and food in the bistro wqs amazing. We had breakfast, dinner and dessert there and all were so good. Room was very clean and trendy.
Benjamin M, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay
Great location. Really comfy beds, well designed rooms and great food. View of Matterhorn from the hotel
Dominika, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A short walk from the train station, this hotel has small rooms but well designed and nicely appointed. Loved the yoga mat and rollers in the room, as well as welcome macarons!
Aleta, 1-night trip
Verified Expedia guest review