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All properties in Natales, Chile

Altiplanico Puerto Natales

Waterfront hotel in Natales with restaurant and bar/lounge

  • Free WiFi and free parking

Property renovations and closures

  • This property is closed from January 8 2020 to September 15 2021 (dates subject to change).

Image gallery

  • Outdoor Spa Tub
  • Outdoor Spa Tub
  • Bathroom
  • Exterior
  • Outdoor Spa Tub
Outdoor Spa Tub. Image 1 of 32.
1 / 32Outdoor Spa Tub
9.2.Superb.
  • Great experience! The staff (especially the front desk) are so helpful. The restaurant is…

    Mar 10, 2020

  • Great experience! The staff (especially the front desk) are so helpful. The restaurant is…

    Mar 4, 2020

See all 57 reviews

Official standards

This property advises that it adheres to Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
  • Free WiFi
  • Free parking
  • Non-smoking

Property highlights

Main amenities

  • 22 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 spa tubs
  • Rooftop terrace
  • Garden

For families

  • Free cribs/infant beds
  • Private bathroom
  • Free toiletries
  • Garden
  • Daily housekeeping
  • Laundry facilities

What’s around

  • On the waterfront
  • Costanera - 24 min walk
  • Mirador Cerro Dorotea - 28 min walk
  • Puerto Natales Casino - 33 min walk
  • Plaza de Armas - 35 min walk
  • Museo Histórico - 35 min walk
This property is closed from January 8 2020 to September 15 2021 (dates subject to change).

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Double Room, 1 Double Bed
  • Twin Room, 2 Twin Beds
  • Triple Room

Location

  • On the waterfront
  • Costanera - 24 min walk
  • Mirador Cerro Dorotea - 28 min walk

What’s around

Landmarks

  • On the waterfront
  • Costanera - 24 min walk
  • Mirador Cerro Dorotea - 28 min walk
  • Puerto Natales Casino - 33 min walk
  • Plaza de Armas - 35 min walk
  • Museo Histórico - 35 min walk
  • Mylodon Cave Natural Monument - 14.1 mi / 22.6 km
  • Cerro Dorotea - 15 mi / 24.1 km
  • Cerro Tenerife - 32.1 mi / 51.6 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 6 min drive

At a glance

Hotel size

  • This hotel has 22 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

There is no front desk at this property. The host will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Things to do

  • Number of spa tubs - 2

Services

  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2005
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden

Accessibility

  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Altiplanico Puerto Hotel
  • Altiplanico Puerto Natales Hotel
  • Altiplanico Puerto Hotel
  • Hotel Altiplanico Puerto Natales Natales
  • Natales Altiplanico Puerto Natales Hotel
  • Hotel Altiplanico Puerto Natales
  • Altiplanico Puerto Natales Natales
  • Altiplanico Puerto
  • Altiplanico Sur
  • Altiplanico Puerto Natales
  • Altiplanico Sur Hotel
  • Altiplanico Puerto Natales Hotel
  • Altiplanico Puerto Natales Natales
  • Altiplanico Puerto Natales Hotel Natales
  • Altiplanico Sur Hotel Puerto Natales
  • Altiplanico Sur Puerto Natales
  • Altiplanico Sur Puerto Natales, Aisen Region, Chile
  • Altiplanico Puerto Natales Hotel
  • Altiplanico Hotel
  • Altiplanico

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Altiplanico Puerto Natales does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from January 8 2020 to September 15 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Masay (2 mi), El Bote (2 mi), and Afrigonia (2.1 mi).
  • No, this hotel doesn't have a casino, but Puerto Natales Casino (3-min drive) is nearby.
  • Altiplanico Puerto Natales has a garden.
9.2.Superb.
  • 10.0.Exceptional

    The hospitality of staff were unparalleled. The server was full of information and so kind giving the best recommendations as far as food choices to hikes. The food for both dinner and breakfast was some of the freshest and most delicious on the trip. The rooms were very comfortable with excellent views and loved how local culture was implemented. Highly recommend!

    1 night trip, Feb 27, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Solid choice in Puerto Natales

    The Altiplanico is a great choice if you stay at Puerto Natales. The staff is incredibly nice and always there to provide good service and help when needed. The dinner food was pretty good as well. The rooms were cool overlooking the water. Very centric location. Only downfalls would be WiFi is super spotty. Doesn’t really work in the rooms. Also, they only have the bar/food available for breakfast or after 5:30pm. So you can’t really get a drink or any snacks before 5:30 which is inconvenient. Additionally, the bathroom sink faucet is super low very close to the sink so it’s hard to wash yours hands, face etc (that’s more of a design critique). Other than that the decor of the hotel is super cool and nice and I would totally go back and stay there

    Mariana, 3 night family trip, Feb 17, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I LOVED this place!! The service was outstanding and the architecture was unique. Would highly recommend.

    2 night romance trip, Feb 16, 2020

    Verified Expedia guest review

  • 6.0.Good

    This property is beautiful, the staff is lovely and I like that it is about 1 Mile from downtown. The walk to town is beautiful. We did not eat at the hotel, but it looked amazing. The WiFi doesn’t really work except in the lobby, which was disappointing.

    V, 1 night family trip, Feb 16, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Charming and relaxing

    A charming and relaxing place with an excellent service from a great staff!

    benjamin, 2 night trip, Jan 22, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Clean rooms. Extremely helpful staff! Luggage storage was great!

    Laura, 2 night trip with friends, Jan 17, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great Stay, Great Food

    Had low expectations of food but was honestly amazing. Great vibe if you like Scandanavian and minimal. Sitting in the hot tub with the view is amazing as well as the view in the restaurant.

    1 night trip, Dec 27, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Checked in Christmas day, after long stretch hiking and fully exhausted. Very friendly and helpful staff, helped us settle in and rest. Food in the restaurant was excellent.

    1 night family trip, Dec 25, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    We loved our stay at the Altiplanico Puerto Natales hotel. We were there for two nights and loved the ambiance and hospitality of the staff. We enjoyed their breakfasts and had a great dinner there as well. We would definitely return.

    2 night family trip, Dec 4, 2019

    Verified Travelocity guest review

  • 10.0.Exceptional

    Fantastic hotel. Perfect base for Torres del Paine

    I'd struggle to rate this hotel more highly. The rooms are very comfortable, all with beautiful views and each room feels very quiet and not overlooked. The bathrooms are spacious, warm and have plenty of hot water. The hotel is a little way out of town (about a half hour very pleasant walk along the lakeside) but it has a fantastic on site restaurant which is very reasonably priced for the dishes they serve and an absolute must - whether you're staying there or not! There are two (very hot!) hot tubs with a view of the lake and the mountains. The front desk were helpful with arranging transfers back to Punta Arenas where most flights go from, although you can fly to Puerto Natales during high season albeit flights are more limited. For those interested in glacier and Torres del Paine tours these are easily done from this location, making this hotel a good base. Plus they serve the best pisco sours I had in Chile! All in all, we would definitely go back and recommend to anyone looking for a comfortable base whilst exploring the region.

    Charlotte, 3 night trip, Nov 21, 2019

    Verified Hotels.com guest review

See all 57 reviews