Our first impression was pretty negative. The room we got smelled like cigerattes, we felt there was no AC. However when we went to the front desk, they gave us a different room immediately and showed us how to turn on AC. The condition of the building wasn't great, and hard to locate the entrance but their service by far made for it. Initially hotels.com allowed me to book the hotel only for 3 nights. However by contacting property directly they assured me I could stay another night, and it was hassle free when I checked in.
Location is amazing. You basically walk opposite and end up in Ximending Walking Street where all the happening things are. We were able to give them our clothes for laundry, and they delivered clean clothes in a nice bag to our room. Housekeeping was exceptional, and was very clean everyday. Amenities were appropriate. The front desk also helped change currency for us in small amounts. When I asked for luggage repair service as flight damaged my bag, they volunteered to give me one of their own suitcases.
They booked an airport taxi for us at same rate as Uber at 6 am, but the front desk guy helped us take down the luggage and put it in the cab. Overall the initial look is not cleanest, and there is some smoking odor in the lobby despite being non-smoking facility but if you can get a nice room their service is exceptional and rooms are very spacious and comfortable.