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Live Aqua Urban Resort México

5.0 star property
Luxury hotel with spa, near Arcos Bosques

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Live Aqua Urban Resort México

Photo gallery for Live Aqua Urban Resort México

Bar (on property)
Property amenity
Exterior
Minibar, in-room safe, desk, blackout curtains
Lobby

Overview of Live Aqua Urban Resort México

9.4 out of 10 Exceptional
9.4/10 Exceptional

Property highlights

  • Pet-friendly
  • Spa
  • Airport transfer
  • Free WiFi
  • Air conditioning
  • Parking available
Map
Av. Paseo de los Tamarindos No. 98, Col. Bosques de las Lomas, Mexico City, 05120
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 24-hour fitness centre
  • Valet parking
  • 24-hour room service
  • Business centre
  • Meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
Feel at home
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Television
  • Daily housekeeping

Room options

View all photos for Deluxe Dog Friendly, 1 King

Minibar, in-room safe, desk, blackout curtains

Deluxe Dog Friendly, 1 King

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite, One King Bed

Minibar, in-room safe, desk, blackout curtains

Master Suite, One King Bed

  • 50 sq m
  • Sleeps 4

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Double Beds

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Executive Suite, 1 King Bed

  • 48 sq m
  • Sleeps 4
  • 1 King Bed

About this area

What's nearby

  • In Santa Fe
  • Paseo de la Reforma - 34 min walk
  • Chapultepec Park - 7 min drive
  • Paseo Interlomas - 8 min drive
  • Centro Citibanamex Convention Center - 10 min drive
  • Parque Zoologico de Chapultepec - 9 min drive
  • Antara Polanco - 10 min drive
  • Auditorio Nacional - 9 min drive
  • Pepsi Center - 9 min drive
  • World Trade Center Mexico City - 9 min drive
  • National Museum of Anthropology - 10 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 42 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 44 min drive
  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 54 min drive
  • Mexico City Buenavista Station - 31 min drive
  • Mexico City Fortuna Station - 43 min drive
  • Tultitlan Lecheria Station - 45 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Shake Shack - 1 min walk
  • La Popular - 1 min walk
  • Sens - 2 min walk
  • Moshi Moshi, Arcos Bosques - 1 min walk
  • Giornale - 2 min walk
Map

About this property

Live Aqua Urban Resort México

Putting you within a 10-minute drive of Paseo de la Reforma and World Trade Center Mexico City, Live Aqua Urban Resort México offers an airport shuttle (available 24 hours) for MXN 1300 per vehicle. Guests can visit the spa to indulge in deep-tissue massages, body wraps or facials, and Mexican cuisine is served at Live, which is open for breakfast, lunch and dinner. A bar/lounge, a 24-hour fitness centre and a fitness centre are other highlights at this luxurious hotel. Fellow travellers like the room service.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 135 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only, up to 44 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (MXN 100 per night)
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • 24-hour fitness centre
  • Full-service spa
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Lift
  • In-room accessibility (selected rooms)

Room amenities

Be entertained

  • 65-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Live – Overlooking the garden, this restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-certified property
This property participates in Green Key – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 1300 per vehicle (one-way)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 2000 per pet, per stay

Parking

  • Valet parking costs MXN 100 per night

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Live Aqua Mexico City Hotel & Spa
Live Aqua México City Hotel Mexico City
Live Aqua México City Hotel
Live Aqua México City Mexico City
Live Aqua México City

Frequently asked questions

Does Live Aqua Urban Resort México offer free cancellation for a full refund?
Yes, Live Aqua Urban Resort México does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Live Aqua Urban Resort México?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Live Aqua Urban Resort México?
Yes, dogs are welcome, with a maximum weight of 44 lb per pet. There's a charge of MXN 2000 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Live Aqua Urban Resort México?
Yes. Valet parking costs MXN 100 per night. Electric car charging is available.
Is an airport shuttle service offered by Live Aqua Urban Resort México?
Yes, an airport shuttle is available. The charge is MXN 1300 per vehicle one-way.
What are the check-in and check-out times at Live Aqua Urban Resort México?
You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Live Aqua Urban Resort México and nearby?
Live Aqua Urban Resort México has a spa and a 24-hour fitness centre.
Are there restaurants at or near Live Aqua Urban Resort México?
Yes, Live offers Mexican cuisine and garden views.
What's the area around Live Aqua Urban Resort México like?
Live Aqua Urban Resort México is in Santa Fe, a short 4-minute walk from Arcos Bosques.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Good

Very nice, but a bit too expensive.
Overall the hotel was very nice. However: The mini bar was never restocked. There was no option to stream to the tv- the only smart app was YouTube. Almost zero English tv stations. Towels were taken but not replaced. Both side table lamps were dead. Food very overpriced. The bed and pillows were very comfortable! Spa was lovely. The staff all over the hotel were wonderful. Access to the mall (nice shops, Starbucks and excellent restaurants) was wonderful. No option to have cocktails or coffee outdoors. If the hotel were slightly less expensive (under $300) it would be exceptional. But for the price it was average. Next time will I stay at the Westin.
Kelly, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

FEDERICO DE JESUS, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alex, 2-night trip
Verified Expedia guest review

10/10 Exceptional

great service and great hotel!!
Gonzalo, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very good
JORGE, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Linda, 3-night trip
Verified Expedia guest review

10/10 Exceptional

beautiful modern hotel. Great service and terrific restaurants in the adjacent mall. High ceilings. Lacks a pool but good value.
Miriam, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

JORGE, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excelent food and beautiful place
Jose, 2-night family trip
Verified Orbitz guest review

8/10 Very good

carlos, 1-night trip
Verified Hotels.com guest review