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Novotel Pekanbaru

Photo gallery for Novotel Pekanbaru

Exterior
Outdoor pool
Outdoor pool
Superior Room, 2 Single Beds | View from room
Superior Double Room, 1 Double Bed | Minibar, in-room safe, desk, iron/ironing board

Overview of Novotel Pekanbaru

Novotel Pekanbaru

4.0 star property
4-star hotel in Pekanbaru with outdoor pool and restaurant
8.4 out of 10 Very good
8.4/10 Very good

82 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Jalan Riau No 59, Pekanbaru, Riau, 28154
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Health club
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Business centre
  • Airport shuttle
For families
  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Television
  • Garden
  • Terrace

Room options

About this area

Getting around

  • Pekanbaru (PKU-Sultan Syarif Qasim II Intl.) - 28 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Kedai Kopi Kimteng Mal Ciputra Seraya - 2 min walk
  • Warung Merry - 3 min walk
  • Food Exchange - 1 min walk
  • Pondok Serba Nikmat - 4 min walk
  • X.O Suki Pekanbaru - 2 min walk
Map

About this property

Novotel Pekanbaru

Novotel Pekanbaru offers an airport shuttle (available 24 hours) for IDR 100000 per room one-way. Guests can indulge in massages and enjoy international cuisine at Food Exchange, which is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include an outdoor pool, a poolside bar and a health club. Fellow travellers like the comfortable beds and helpful staff.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 150 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 2 PM until 2 PM
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • BBQs
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool

Working away

  • Business centre
  • Meeting rooms
  • Conference space (10549 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2015
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Spa services
  • Banquet hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 40-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)

Freshen up

  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Food Exchange – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Molecule Gastro – On-site bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 108900 per person
  • Airport shuttle service is offered for an extra charge of IDR 100000 per room (one-way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for IDR 400000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Novotel Pekanbaru Opening May 2016 Hotel
Novotel Pekanbaru Opening May 2016
Novotel Pekanbaru (opening March 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru (Opening May 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru Pekanbaru
Novotel Pekanbaru Hotel Pekanbaru

Frequently asked questions

Does Novotel Pekanbaru offer free cancellation for a full refund?
Yes, Novotel Pekanbaru does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Novotel Pekanbaru?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Pekanbaru?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Novotel Pekanbaru?
Sorry, pets aren't allowed.
Is parking offered on site at Novotel Pekanbaru?
Yes, there's free self parking.
Is an airport shuttle service offered by Novotel Pekanbaru?
Yes, an airport shuttle is available. The charge is IDR 100000 per room one-way.
What are the check-in and check-out times at Novotel Pekanbaru?
You can check in from 2 PM - 2 PM. Check-out time is noon. Express check-out and contactless social distancing are available.
What is there to do at Novotel Pekanbaru and nearby?
Novotel Pekanbaru has an outdoor pool and a health club, as well as spa services and a garden.
Are there restaurants at or near Novotel Pekanbaru?
Yes, Food Exchange offers international cuisine.
What's the area around Novotel Pekanbaru like?
Novotel Pekanbaru is a short 2-minute walk from Ciputra Seraya Mall and 9 minutes' walk from Raya Mosque. Travellers recommend the hotel for its quiet location.

Reviews

8.4

Very good

8.6/10

Cleanliness

8.3/10

Staff & service

9.0/10

Amenities

8.5/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Exceptional

Nice clean comfortable and conveniently located next to Ciputra Mall
Thian Chye, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great facility and friendly staffs!
Windra, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Lee Chien, 1-night trip
Verified Expedia guest review

4/10 Fair

1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

imelda, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is my go-to hotel whenever I'm in Pekanbaru to visit relatives. Great room and amenities and friendly staffs!
3-night family trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

8/10 Very good

Room lighting should be brighter otherwise rooms are clean and worth the price
1-night trip
Verified Expedia guest review

8/10 Very good

Stay for 3 nights, overall was happy. Hotel need to improve on the toiletries supply items. The items provide was not enough, and we have to call wait for housekeeping to send. Also the bath towel was not clean, perhaps hotel may consider to change for a new batch, as the towel already turn grey. Hope there is improve for our next visit. Thank you.
Irene, 3-night family trip
Verified Hotels.com guest review