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The Pavilion Hotel

Photo gallery for The Pavilion Hotel

Front of property
Family Room | In-room safe, desk, soundproofing, iron/ironing board
Deluxe Room | In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board

Overview of The Pavilion Hotel

The Pavilion Hotel

3.0 star property
3-star hotel in Sandakan with restaurant and conference centre

7.2/10 Good

63 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Bathtub
Map
Block A3, Bandar Labuk Jaya, Mile 7, Labuk Road, Sandakan, Sabah, 90000

Room options

About this area

What's nearby

  • On the boardwalk

Getting around

  • Sandakan (SDK) - 3 min drive
  • Free airport shuttle
  • Free local area shuttle

Restaurants

  • Selera Nusantara - 4 min walk
  • Hameed Curry House - 4 min walk
  • D'sandakan Seafood Paradise - 16 min walk
  • Urban Cafe - 4 min drive
  • Crowd 99 Cafe - 4 min drive

About this property

The Pavilion Hotel

The Pavilion Hotel is only 2 mi (3.3 km) from the airport and offers a free shuttle (available 24 hours). Guests can indulge in massages or reflexology, then grab a bite to eat at the restaurant. Fellow travellers like the comfortable beds and helpful staff.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for lunch, dinner and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 90 rooms

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
  • Per the property, all staff members at this property are fully vaccinated against COVID-19.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle (available 24 hours)*

Off-site

  • Free area shuttle within 5 km

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Room service (limited hours)

Travelling with children

  • Free local shuttle

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Spa services

Accessibility

  • Lift
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar near toilet

Languages

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including reflexology.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Pavilion Hotel Sandakan
Pavilion Sandakan
The Pavilion Hotel Hotel
The Pavilion Hotel Sandakan
The Pavilion Hotel Hotel Sandakan

Frequently asked questions

Does The Pavilion Hotel offer free cancellation for a full refund?
Yes, The Pavilion Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Pavilion Hotel?
As of 3 December 2022, prices found for a 1-night stay for 2 adults at The Pavilion Hotel on 1 January 2023 start from S$41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Pavilion Hotel?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at The Pavilion Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Pavilion Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by The Pavilion Hotel?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at The Pavilion Hotel?
You can check in from 2 PM - midnight. Check-out time is noon.
What is there to do at The Pavilion Hotel and nearby?
The Pavilion Hotel has spa services.
Are there restaurants at or near The Pavilion Hotel?
Yes, there's an on-site restaurant. Nearby restaurants include Selera Nusantara (4-min walk), Hameed Curry House (4-min walk) and Urban Cafe (2.2 mi).
What's the area around The Pavilion Hotel like?
The Pavilion Hotel is located on the boardwalk. Popular attractions include Lankayan island, which is 16 minutes away by car.

Overall score and ratings

7.2

Good

7.3/10

Cleanliness

7.7/10

Staff & service

7.8/10

Amenities

7.1/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Good

Ten Siw, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Wong teck, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Maria, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Shuttle free to airport
During PKPP, breakfast was not provided but it was changed to lunch or dinner. The meals provided delicious. The hotel also free shuttle to airport.
Maria, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

friendly staf
1-night trip
Verified Expedia guest review

8/10 Very good

Lee, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

Very good value for money. Close to airport and lots of local places to eat nearby
1-night trip
Verified Expedia guest review

4/10 Fair

Poor maintenance
Darussalam, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Near to the airport. Plenty of restaurants around (walking distance). Easy to get grabcar. Highly recommended. Will stay here again.
1-night business trip
Verified Expedia guest review