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Overall score and ratings

6.8

Good

7.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Elizabeth Lourdes, 1-night trip
Verified Expedia guest review

4/10 Fair

It is in a good location with a decent partial view of the beach and close to the street action. I'll start by saying the hotel was pretty inexpensive, but there are reasons why: 1. It is very loud (even on the 6th floor). 2. They have no hot water 3. They offer only bath sized towels (no washcloths or hand towels) 4. No shampoo, conditioner, or tissues for the bathroom. Only tiny soap bars 5. The room is very tight (we had a triple room) and the beds and pillows were not comfortable, but it is cheap. 6. The elevator smelled horribly. I brought it up to the front desk that they should wash the elevator rug and change the air filter, and the guy just looked at me as if I was serious. I asked if he understood, and then finally nodded, but never acknowledged that they would. They never cleaned it. 7. We contacted the front desk about the bathroom sink drain plug which was closed shut and wouldn't drain. They came the next day and said they'd go to Home Depot to parts to fix it. They removed the plug and never came back. The maid was great. She smiled, was talkative, and did a great job cleaning the room. Most of the front desk staff (especially the young kids at night) were not very friendly, never smiled, couldn't answer our questions. It was as if we were bothering them and we had to keep asking until we got some kind of a response. When we said thank you they wouldn't say, "Your Welcome", I was tipping them at 1st & they didn't even say thank you.
Carmelo, 3-night trip with friends
Verified Travelocity guest review

10/10 Exceptional

My wife very, very happy, thanks Hotel Betoma!
Great value, comfortable room, good breakfast and best friendly and helpful service ever! Just got off the phone to my wife who (my present for her birthday yesterday) took her two elderly parents to Santa Marta. Her frail mother on long walks needing a wheelchair to get around. The hotel was the best value in this location and after her first night she had already told me very happy with the "apartment like" room and a "good" free breakfast. Today on the last day she told me how "great" the "friendly and helpful" staff at the desk had been every day of their three night stay. One man had organized and personally picked up a wheelchair. They also very happy to help with printing out airline tickets (as VivaAir charged them a ridiculous $US70 when they left because we hadn't done that). Perhaps because they weren't busy they have also given them a free later check out as their flight back to Pereira leaves at 5.30PM. So yes, thanks Hotel Betoma for help making this a great holiday for my wife and her parents!
Luz Stella, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Surprisingly Good Stay
The structures are old and need restoration but it was clean. For the price of a room I got a suite. The welcome started with a lot of inquiry about being a Colombian national or not even though had a USA passport. It took a whie before they got it. Once i convince them i do not have to pay the 19% Clombian tax, service was good.locaion was great 1 block from beach. Good breakfast
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Our room was great! It was a suite even though I didn't expect it. Had 2 rooms - big bedroom and then the other room had a dining room, kitchen and a sitting area. Both rooms had sliding doors to the huge balcony and we had a good view of the beach from the 3rd floor. Overall for the money, I was very pleased. Breakfast ends at 9am though so that was too early for us but they were very nice and gave us coffee even during the day.
1-night trip
Verified Travelocity guest review

10/10 Exceptional

This hotel es very nice, good attitude from de peoples, and attention to us.is very clean, and conford,good service and security. Thanks I will back again.
Verified Expedia guest review

2/10 Poor

Sam
Bed rooms I don't recommend
Verified Hotels.com guest review

2/10 Poor

Bad experience
Over all , rooms are bad , very old , not comfortable
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff, close to the beach
Super friendly staff, beach front, cheap and delicious breakfast included.
Verified Expedia guest review

2/10 Poor

Dump
Nice old people run it , but old , nasty , felt I was in a comedy Mexican movie , to beat up towels , wires sticking out of the wall The only good part was the view on the patio with breakfast served in your room
Verified Expedia guest review