8/10 Very good
4 September 2023
Great hotel and a little oasis away from Kuta Beac
I have recently returned from the Grand Istana Rama Hotel and was really pleased with my stay there.
To get the negatives out of the way first which are few in my opinion.
The shower in room 525 had a fixed head that directs water across the shower. It could do with being adjustable. The water temperature control is also a little erratic so takes a lot of adjustment to get it right.
The reception will not issue key cards to individuals and will only issue one per room. This seems ridiculous and inconvenient as many want the flexibility to come and go independently to each other.
I had issues with the room safe and it took three attempts to get it sorted. My friend in a different room had the same issue so I wonder if they all need to be properly serviced.
I locked myself out of the room so tried to use the house home to contact reception to get help. It didn’t work and when I spoke to reception they advised me they didn’t work. Remove them or repair them seems the sensible options.
Now the positives.
The staff made the stay really pleasurable. They are all so friendly, always acknowledge you and make you feel special.
The rooms are maybe dated but are perfectly adequate and comfortable in my opinion. The beds are super comfortable and cleaned to a high standard.
Nice touches like water replaced daily in the room.
Flexible house keeping who work around your times and not theirs.
The rooms are set in lovely gardens and offer a quiet solace from bus

David
David, 11-night trip with friends
Verified Hotels.com guest review