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Live Aqua Urban Resort Monterrey

Photo gallery for Live Aqua Urban Resort Monterrey

Bar (on property)
Indoor spa tub
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Live Aqua Urban Resort Monterrey

VIP Access

Live Aqua Urban Resort Monterrey

5.0 star property
Luxury hotel in San Pedro Garza García with spa and restaurant

9.0/10 Superb

340 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
  • Bathtub
Map
Av. Lazaro Cardenas 2424-A, Valle Oriente, San Pedro Garza García, NL, 66260

Room options

About this area

What's nearby

  • Macroplaza - 13 min drive
  • Fundidora Park - 14 min drive
  • Arena Monterrey - 18 min drive
  • Estadio BBVA Bancomer - 30 min drive
  • U.S. Consulate General - 19 min drive

Getting around

  • Monterrey, Nuevo Leon (MTY-General Mariano Escobedo Intl.) - 40 min drive

Restaurants

  • Mochomos - 3 min walk
  • La Torrada - 5 min walk
  • Vasto - 5 min walk
  • Los Arbolitos De Cajeme - 6 min walk
  • Los Hidalgos - 12 min walk

About this property

Live Aqua Urban Resort Monterrey

When you stay at Live Aqua Urban Resort Monterrey, you'll be within a 15-minute drive of Fundidora Park. You can visit the spa to indulge in massages, facials or aromatherapy, and Mexican cuisine is served at ZOI, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge, a fitness centre and a sauna. Fellow travellers like the comfortable beds and helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 72 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, up to 44 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Fitness centre
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feel Urban Spa. Services include facials and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

ZOI – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Breakfast costs between USD 18 and USD 21 for adults, and USD 18 and USD 21 for children (approximately)

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 45 per pet, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Live Aqua Monterrey Valle Hotel
Live Aqua Monterrey Valle
Live Aqua Urban Resort
Live Aqua Urban Monterrey
Live Aqua Urban
Live Aqua Urban Monterrey
Live Aqua Urban Resort Monterrey Hotel
Live Aqua Urban Resort Monterrey San Pedro Garza García
Live Aqua Urban Resort Monterrey Hotel San Pedro Garza García

Frequently asked questions

Does Live Aqua Urban Resort Monterrey offer free cancellation for a full refund?
Yes, Live Aqua Urban Resort Monterrey does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Live Aqua Urban Resort Monterrey?
As of 31 January 2023, prices found for a 1-night stay for 2 adults at Live Aqua Urban Resort Monterrey on 7 February 2023 start from S$368, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Live Aqua Urban Resort Monterrey?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Live Aqua Urban Resort Monterrey?
Yes, dogs are welcome, with a maximum weight of 44 lb per pet. There's a charge of USD 45 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Live Aqua Urban Resort Monterrey?
Yes, there's free self parking.
What are the check-in and check-out times at Live Aqua Urban Resort Monterrey?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Live Aqua Urban Resort Monterrey?
No, this hotel doesn't have a casino, but Casino Monterrey (6-min drive) and Casino Jubilee (10-min drive) are both nearby.
What is there to do at Live Aqua Urban Resort Monterrey and nearby?
Live Aqua Urban Resort Monterrey has a spa and a steam room.
Are there restaurants at or near Live Aqua Urban Resort Monterrey?
Yes, ZOI offers Mexican cuisine. Nearby restaurants include Mochomos (3-min walk), La Torrada (5-min walk) and Vasto (5-min walk).
Does Live Aqua Urban Resort Monterrey have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Live Aqua Urban Resort Monterrey like?
Live Aqua Urban Resort Monterrey is a short 3-minute walk from Fashion Drive and 3 minutes' walk from Metropolitan Center. Travellers say that this hotel is in a good location.

Reviews

9.0

Superb

9.4/10

Cleanliness

9.1/10

Staff & service

8.8/10

Amenities

9.3/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Damaris, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Adriana, 1-night trip
Verified Orbitz guest review

8/10 Very good

Everything was excellent specially the service at the restaurant, the captain of the restaurant was always checking on us to see if we were satisfied, everything would have been perfect if on out last night I wouldnt have found a toe nail on the floor, not it wasnt ours :( !
Melissa, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Very good service
Susana, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Me gusto que me ayudaron en lo que necesite
Luna, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Roel, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Didnt get the upgrade that I was promised despite the fact that the person at reception admitted to me that upgrade was available.
ERASMO, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Charles, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

The receptionist lied to me. At first when I asked for an upgrade she said it would be available for an extra charge. When I showed her I had free upgrade she mentioned that it was then not available.
ERASMO, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

3-night business trip
Verified Hotels.com guest review