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All properties in Monterrey, Nuevo Leon, Mexico

Live Aqua Urban Resort Monterrey

Luxury hotel in San Pedro Garza Garcia with spa and restaurant

  • Free WiFi and free parking
From
S$298

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  • Deluxe Room, 1 King Bed - Bathroom
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Av. Lazaro Cardenas 2424-A, Monterrey, 66260, NL, Mexico
9.2.Superb.
  • Very good

    Jul 8, 2020

  • Very close to good restaurants.

    Jul 24, 2021

See all 196 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Safe
Shopping
Convenient
Quiet
  • Free WiFi
  • Free parking
  • Bathtub
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 72 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness center

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (free)
  • Private bathroom
  • Television
  • Daily housekeeping
  • Iron/ironing board

What’s around

  • Metropolitan Center - 2 min walk
  • Fashion Drive - 2 min walk
  • Plaza Fiesta San Agustin - 8 min walk
  • Convex Exposition Center - 26 min walk
  • KidZania Monterrey - 28 min walk
  • Galerias Valle Oriente - 30 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Double Beds

What’s around

Landmarks

  • Metropolitan Center - 2 min walk
  • Fashion Drive - 2 min walk
  • Plaza Fiesta San Agustin - 8 min walk
  • Convex Exposition Center - 26 min walk
  • KidZania Monterrey - 28 min walk
  • Galerias Valle Oriente - 30 min walk
  • Paseo San Pedro - 38 min walk
  • Museo del Obispado - 41 min walk
  • Basilica de Guadalupe - 44 min walk
  • Macroplaza - 3.1 mi / 4.9 km
  • Auditorium Pabellón M - 2.5 mi / 4 km

Getting around

  • General Mariano Escobedo Intl. Airport (MTY) - 29 min drive
map
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Av. Lazaro Cardenas 2424-A, Monterrey, 66260, NL, Mexico

At a glance

Hotel size

  • This hotel has 72 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only, restrictions apply*
  • Up to 44 lbs
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • Fitness facilities
  • Full-service spa

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Elevator
  • Safe-deposit box at front desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer

Be entertained

  • 55-inch Smart TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feel Urban Spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

ZOI - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Breakfast costs between USD 18 and USD 21 for adults, and USD 18 and USD 21 for children (approximately)

Children & extra bedsPay at property

  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

PetsPay at property

  • Pets are allowed for an extra charge of USD 45 per pet, per stay
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Live Aqua Monterrey Valle Hotel
  • Live Aqua Urban Monterrey
  • Live Aqua Urban Resort Monterrey Hotel
  • Live Aqua Urban Resort Monterrey San Pedro Garza Garcia
  • Live Aqua Urban Resort Monterrey Hotel San Pedro Garza Garcia
  • Live Aqua Monterrey Valle
  • Live Aqua Urban Resort
  • Live Aqua Urban Monterrey
  • Live Aqua Urban

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Live Aqua Urban Resort Monterrey does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, dogs are welcome, with a maximum weight of 44 lbs per pet. There's a charge of USD 45 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, ZOI offers Mexican cuisine. Nearby restaurants include La Torrada (4-min walk), Vasto (5-min walk), and Los Arbolitos De Cajeme (5-min walk).
  • No, this hotel doesn't have a casino, but Casino Monterrey (5-min drive) and Casino Jubilee (10-min drive) are both nearby.
  • Live Aqua Urban Resort Monterrey has a spa and a fitness center.
9.2.Superb.
  • 10.0.Exceptional

    Excelente

    Muy recomendable, bien ubicado, muy bonito hotel

    Sandra, 1 night trip, Jul 3, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Staff very unprofessional.

    2 night trip, May 30, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent hotel! Very nice and clean.

    2 night family trip, May 16, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Noisy place

    We had a room on the 23rd floor and the room did not have a nice view even though they took longer to get us our room because they were trying to get us a better room the room was not pleasant. The noise level was terrible I could literally hear the conversations from the people next door, I could hear when they turned on the hair dryer, even when they would flush the toilet! Very disappointed with that. It has a nice location and staff is friendly but wrong waken up by the noise next room at 6:45 am is not the best thing during what was supposed to be a weekend getaway.

    Jannel, 2 night trip, Apr 23, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The rooms are really nice, but expedia VIP offered free upgrade and as other reviews stated, they said no rooms where available, even when doing checkin at 3 pm, also never received the complimentary bottle of wine. Overall really good hotel and facilites, just no VIP treatment.

    2 night romance trip, Apr 2, 2021

    Verified Expedia guest review

  • 6.0.Good

    They advertised a free Covid test, with a three day stay in I’m a bit then they said it was just a test for antigens, very bad.

    1 night trip, Feb 19, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great facilities, friendly staff and appropiate health meassures

    1 night romance trip, Feb 13, 2021

    Verified Expedia guest review

  • 4.0.Fair

    The reservation I made was made directly from Expedía. I have the screenshots where it indicates that my reservation was VIP. It included a bottle of wine that I never received and other things, including the option to upgrade to a better room. When I arrived, I asked for an upgrade available on my VIP Expedia membership, but they said that I had to pay. I agreed to pay for the upgrade for the master suite. My credit card says I was charged twice the amount mentioned by the front desk on top of what I had already paid Expedia so I ended up paying a very HIGH price for a room with a 3-star hotel atmosphere. I have experience in hotels that are 5 stars, and this hotel was not a 5-star hotel. There wasn't that 5-star customer service; there wasn't even a spoon to make coffee in my room. I should have booked a normal hotel. :(.

    1 night family trip, Feb 12, 2021

    Verified Expedia guest review

  • 6.0.Good

    Did not meet my expectations.

    Nice hotel but, They do not have an airport terminal and they offer a gift to VIP members and they do not give it.

    Rosa Lizbeth, 1 night business trip, Sep 28, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    So happy we stayed.

    We loved our stay. The hotel is very modern and the beds are comfortable. It’s actually a sexy hotel. The staff was very friendly and attentive. Only gripe was the breakfast buffet. I’ll pass it up next time. perfect location.

    Denise, 2 night family trip, Mar 14, 2020

    Verified Hotels.com guest review

See all 196 reviews